Six steps to Channel Shift success

This interactive webinar will show how Mendip District Council have implemented the GOSS Interactive 'Six Step Strategy for Channel Shift Success' and put customers at the heart of their channel shift strategy.

Channel shift is a strategic priority for public sector organisations throughout the UK. Everyone is under pressure to reduce wafer-thin budgets even further, while protecting as many frontline services as possible. At the same time, service quality and customer satisfaction must not suffer.

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