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To untangle the poorly understood relationships between brand and customer experience, I talked and diagrammed with Josh Levine of Great Monday. Does the brand define the customer experience? Or is the customer experience the brand?

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  • prosales 2 years ago
    Great work Brandon, congrats from Barcelona! I've posted your video on my blog. Now you have one more follower :)
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  • Brandon Schauer 2 years ago
    Thanks prosales : )
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00:08:57
  • 640x480, 43.01MB
  • Uploaded Sat November 07, 2009
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