To untangle the poorly understood relationships between brand and customer experience, I talked and diagrammed with Josh Levine of Great Monday. Does the brand define the customer experience? Or is the customer experience the brand?
Loading more stuff…
Hmm…it looks like things are taking a while to load. Try again?
TM + © 2013 Vimeo, LLC. All rights reserved.
Made with k in NYC.
Your content preferences apply to any Vimeo videos you view. Learn more about content preferences in our FAQ.