Dr Mark Britnell, Chairman and Partner, Global Health Practice KPMG, asks whether we need to follow a model of transaction (doing things better) or transformation (doing better things) to improve the NHS.

Mark explained that most leaders in the developed health care world believe their own organisations are fine and it is the system that needs changing. This inevitably creates a barrier to improvements.

Mark Britnell was speaking at The King's Fund Annual Conference.

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