This on-demand webcast was originally presented December 5, 2013 by Mattersight and features Art Schoeller of Forrester Research. The program highlights how innovative contact centers are preparing for 2014. Technology, customer expectations, and new insights are converging to create major shifts in how consumers and organizations interact. Be prepared for success in this new environment.
The session is designed for contact center executives and strategists and will touch upon the new multi-channel interaction model, the impact of mobile, queuing and routing approaches, and advances in Big Data and analytics.
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