Together with my colleague Lukas and Tomas I created a round up video of social media in 2013:

This year was all about social, and we've got the data to prove it! The facts are clear as day when it comes to next year's social media game plan. Are you ready to take your team to the next level with storytelling and a new way to look at social customer care?

Find out more at or follow #SocialStory2013 on Twitter.
Don't forget to subscribe for the latest on social media news, advice, and analytics!

Data sources:
- Facebook Q3 public fillings
- Twitter public fillings
- on social customer care metrics

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