Professor Kirstein Rummery, Chair of Social Policy at the University of Stirling, compares the differences between regulated, state-supported personalisation schemes, such as those offered in France, the Netherlands and the UK, with much more unregulated and unstructured schemes available in countries such as Austria and Italy.

Rummery also speaks about outcomes, and how more formal, state-supported schemes usually mean better services and outcomes for both workers and users.

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