In this video, Diane Eltringham, Head Nurse, Birmingham Heartlands Hospital, Heart of England NHS Foundation Trust, describes the challenges facing nursing staff following the Francis Report and explores what can make a difference to the quality of patient care.
Diane spoke at the Nuffield Trust event: The Francis Inquiry: the impact one year on in February 2014.
Visit the Nuffield Trust website for further details about our work in this area: nuffieldtrust.org.uk
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