Positivo Informática is the largest Brazilian computer manufacturer in the highly competitive Brazilian tablet and smartphone market. IT Director Pedro Balista's goal was to help lower the company's IT spend by reducing ongoing maintenance costs for its SAP ERP system. Important factors in Balista's decision to switch from SAP support to Rimini Street Support included Rimini Street's "highly competitive" pricing, its no-extra-charge support for Positivo Informática's SAP customizations (which SAP did not support at all), and the level of support provided for tax, legal and regulatory compliance (including Electronic Invoice 3.10 legislation). With Rimini Street, "All tickets have been resolved to our satisfaction," says Balista. "I believe Rimini Street secures our future for rapid growth in Brazil."

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