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  1. Ryan Armbruster on The Business Value of Service Design, IIT Design Research Conference, 2009

    35:10

    from IIT Institute of Design / Added

    238 Plays / / 0 Comments

    ABOUT THIS TALK Design research and methods hold great potential to enhance and improve today's service economy, however, the application of these tools is greatly underutilized across service industries.…

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    • Shelly Evenson at IIT Design Research Conference 2007

      42:02

      from IIT Institute of Design / Added

      58 Plays / / 0 Comments

      Designing for Service: New Ways to Get at the Heart of the Service Experience As the US shifts to a knowledge-based, service-centered society, companies will turn to design to differentiate themselves…

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