Presentation for our ground-breaking 24 hour global virtual conference, "Tomorrow's IT Service Future Today" otherwise known as #TFT12. See the full set of resulting videos in our #TFT12 album.

We're already planning #TFT13 - submit to speak at list.ly/2OV

70 years ago, Winston Churchill said: "To improve is to change, to be perfect is to change often." Today, technological change is happening at an increasingly rapid rate and if we are striving for perfection, we need to change often. Without the ability to change quickly and efficiently we are doomed to be left behind, overtaken, or gobbled up. How are we going to prevent this happening? Well by simply replacing "If Only" with "Next Time" we can become the ones at the head of the field gobbling up the competition.

See Alex's TFT speaker Pinterest board: pinterest.com/servicedesk/alex-hocking/

j vimeo.com/55855270

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