Staff Blog / You have problems, I have an apology

Hello everybody,

I want to personally apologize for the problems with the site in the past few days, especially with uploads. It's the result of a small, careless technical error that had wide-reaching consequences. We screwed up.

I use Vimeo not because of blind loyalty, but because it respects my videos like no other site. If we had to shut down Vimeo, my first thought would be, "Where am I going to put my videos?". I would also lose creative ambition. I believe context is important, and that a beautiful video on an ugly website is an ugly video.

Of course, all this talk is meaningless when you can't even upload in the first place, which is why I am deeply sorry that we had difficulties this weekend and part of today. I think I understand how frustrating it must have been to helplessly watch your videos break. Nobody should have to deal with that. At this point, we have fixed 90% of the problem, and uploads should work for almost everyone. Please give it a try. We're also pushing Sunday's failed uploads through, so don't be surprised if you get a confirmation email for something that failed yesterday.

If you have any questions, please post them in the comments below and I will address them directly.

Sincerely,
Jakob