1. Your hosts: James Finister, Chris Matchett, Barclay Rae, Patrick Bolger
    Special guest – Stuart Rance

    Show notes with links: servicesphere.com/blog/2013/2/20/service-integration-itsmrowp-episode-51.html

    Show notes:
    • News – Best Practice released a ‘Common Glossary’ – free download
    • Book releases:
    • How to do Change Configuration and Release Management
    • Quantum Age of IT, Charles Araujo
    • The Pheonix Project – Gene Kim – novel
    • Book Club Hangout – look out on Google+
    • Sale of ITIL
    • How To Measure Anything – useful definition of a measurement
    • Stuart speaking at Service Transition Event
    • SITS – Gartner analyst sponsor
    • SFIA Conference early March
    • Cobit 5 foundation course – Chris left wanting more
    • Isaca Membership – value for access to collateral, events
    • USMBOK coming out as online course
    • Isaca now using APMG - same old gripes
    • Best way to teach entry level?
    • Recording at TCS London HQ - Service Integration Event
    • Different for every organisation
    • It’s a long-term partnership
    • No standard definition
    • Role of coordinating different suppliers and service management layers
    • ‘Towers’ – suppliers by functions
    • Need solid theoretical framework underpinning
    • Competing frameworks
    • Even if no official role somebody still has to do it
    • Challenge is finding a universally recognised language
    • Could vendors say their tool is ‘now with service integration’?
    • Not a technical problem – it’s understanding what’s needs to happen when & who needs to see it
    • Challenge to coordinate suppliers when legacy contracts apply
    • Recruitment – different skill level & experience needed
    • Not just about investing to manage failure but how much additional value / return
    • IT spent too long teaching customers to ask for technical SLAs
    • Topic need to revisit – has only just been touched on
    • Jaguar-Land Rover story needs to be heard
    • For advice: Cobit, Lawyers, government framework for SIAM coming soon
    • Can contact James @jimboffin or james.finister@tcs.com
    • Or Stuart stuart.rance@hp.com or @stuartrance
    • Kevin Holland

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  2. Show notes with links: servicesphere.com/blog/2013/1/25/jump-into-2013-itsm-rowp-episode-50.html

    Show notes
    Happy New Year!
    SDI now producing – should be more regular..!
    50th podcast (actually, it’s more)
    Itsmf Estonia – Aale Roos unlearning ITIL
    Stuart Rance 2 Speed ITIL
    What’s the future of IT?
    Practical help – is it still missing?
    SME’s need something different
    Will we see something new this year?
    COBIT 5
    New ISO model to come
    Shift to adding value not dealing with failure
    Quantam IT - Charles Araujo
    USMBOK gives user scenarios
    Need to change our hats
    Service Experience Design
    Challenges for 2013:
    The Business taking control
    Get business in the room with IT!
    Polestar simulation – Service Desk Inspector now using (new Ep coming soon)
    Coming up: itsmf UK Service Integration event 7th Feb
    ITSM Dating?!
    Pink13 – Barclay to speak and exhibit
    HDI
    SDI conference
    TFT13 - 1.2 million interactions during TFT12
    What is a conference?
    TFT - potential to change the face of conferences
    Windows 8
    Well done to X-Box Live – interviews on ITSMTV
    Top Christmas accidents
    Jump into 2013!

    # vimeo.com/58556587 Uploaded 4 Plays / / 0 Comments Watch in Couch Mode
  3. ITSM Weekly Podcast ROW - Live from itSMF UK Conference #ITSM12

    Show notes with links: servicesphere.com/blog/2013/1/25/more-from-the-itsm12-show-floor-itsmrowp-episode-49-part-ii.html

    Show notes:
    From ITSM UK conference, day 2 - meaty!
    Unlearning ITIL, Aale Roos – emotional reactions!
    Disconnect from value to customers
    People solving their own problems (and each others)
    Knowledge management – IT has to help with knowledge the business needs
    Mark Smalley – the ambassador is really spoiling us
    SLA’s – stop using or try to fix?
    Need Service Level Assurance
    Ben Clacy & Matthew Burrows
    Sale of ITIL – what does it mean to own ITIL?
    Non-disclosure agreement
    2 stages – first planned for November 2013 then second stage starting December 2013
    Could mean cash injection – risk of commercial pressure
    Itsmf Estonia Dec 2012 – Kaimar Karu, X-Box Live

    # vimeo.com/58217368 Uploaded 9 Plays / / 0 Comments Watch in Couch Mode
  4. ITSM ROW Podcast Show notes Episode 49 Part 1 – January 2012

    More from the ITSMROWP team at #ITSM12.

    # vimeo.com/58213305 Uploaded 0 Plays / / 0 Comments Watch in Couch Mode
  5. ITSM ROW Podcast Show notes Episode 49 Part 1 – Nov 2012

    Live from itSMF UK Conference #ITSM12
    James Norris
    Marval gave away free Red Bulls
    Kevin Holland first time on the podcast
    Kevin’s article on DevOps in Servicetalk
    Stuart Rance HP
    Ros Satar – The ITSM Review
    Kathryn Howard – itSMF Australia
    Is the Cabinet Office Selling ITIL? (IT Skeptic article)
    Claire Agutter (didn’t make it to this episode)
    Cabinet Office Deputy Director, Juliet Mountford speaking at closing session

    Day 1
    Simon Whardley – Keynote speaker
    Colin Rudd
    Cell approach - Amazon 2 pizza team rule
    What have the Romans ever done for us? (video)
    Aale Roos – Unlearning ITIL (Download slides)

    Service Integration – Steve Morgan KPMG (Download slides)
    G-Cloud ii open for business
    London Regional itSMF Meeting (21 Feb 2013) on Service Integration

    Knowledge Centered Support (KCS)
    Service Level Management SIG (Download slides)
    itSMF SIG’s
    Angela Wint session
    Alan Sugar and Amstrad
    itSMF Finland conference
    No tweets from itSMF during conference
    Kevin Holland on Twitter @ITILspecialist
    James Finister – Don’t let the vendors take over the TWITTER STREAM
    Claire Agutter – Dinasour arms tweet
    Who tossed their balls? Jane Humphries SIG Session
    Stuart Rance begged for heckles (video)

    Kathryn Howard’s presentation – A gardener’s guide to ITSM
    Nobody knows about ISO38500
    Few people know about COBIT
    Caveat Emptor
    Amazon availability small print

    The awards dinner
    Dave Gunson was excellent spoke at the first itSMF
    Lenny Henry had fun with itSMFUK twitter handle

    Part 2 of itSMF UK 2012 Conference podcast…coming soon

    # vimeo.com/56768182 Uploaded 21 Plays / / 0 Comments Watch in Couch Mode

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