1. Show Notes
    servicesphere.com/blog/2012/4/2/draft-drinking-from-the-fire-hose-itsm-weekly-antipodean-pod.html

    Text Copy of Show Notes:
    Drinking from the Fire Hose

    What happens when the bottom of the world chat about IT Service Management.
    HOSTS Episode 16: Karen Ferris, Simone Moore, Andrew Friar, Tristan Boot

    Month in review

    Tristan, Simone, Andrew and Karen discuss the past months highlights and lowlights.

    Tristan turns 40! Tristan and Andrew are frustrated with the RFI/RFP process and it should definitely be a subject of a future podcast. Good things happening with itSMF NZ.

    ‘Enjoying Your Working Life’ seminars a great success for HDAA. Simone sad to miss out on Aprill Allen’s presentation at the NSW itSMF seminar but Andrew was there and it was a great success. Follow April on Twitter @aprillallen.

    Andrew getting great feedback from an organisation implementing his recommendations.

    itSMF NZ and AU will offer assistance to anyone who wants to present. There is coaching and mentoring available.

    Karen’s top ten tips on giving presentations available here.

    Karen reflects on the Pink12 Conference and the recent itSMF Sweden Conference in Stockholm.

    The team discusses ‘Hot Sources of Information’ and ‘How to Drink from the Fire Hose’.

    Andrew’s highly recommended book is ‘Eight Things We Hate About IT’.

    Tristan doing his ICT research and networking with his peers at the pub – “A Few Quiet Yarns”.

    Back2ITSM is the place to be but not as a lurker! facebook.com/groups/back2itsm/

    Can we avoid Back2ITSM going the same way as the Linkedin forums?

    Other sources include HBR, itSMFA Bulletins, itSMFNZ newsletters, At Your Service, HDAA eNews, CIO Magazine.

    Use Twitter to see what others are reading. Follow people when you really want to know what they are saying. Everything else should be put in ‘lists’. This helps ‘drink from the fire hose’.

    Evernote and Instapaper are good tools for filtering and saving to read later and recording ideas. Social bookmarking can be done with Delicious.

    Integrate your online tools with ‘If This Then That’ and SMAK.

    Team discuss hash tag usage and social media etiquette. Follow the team on Twitter @karen_ferris / @TristanNZ / @simonejomoore / @ajfriar.

    Conference Details

    Australia itsmf.org.au/leadit/2012/

    New Zealand itsmfconference.org.nz/

    Booby(s) of the Month

    Be careful when you download from the internet that you get what you intended! Kazakhstan’s glorious anthem mishap.

    Close

    The team will record Episode 26 on April 2012.

    Suggestions for guests and podcast content to info@macanta.com.au

    # vimeo.com/39626662 Uploaded 56 Plays / / 0 Comments Watch in Couch Mode
  2. Show Notes:
    servicesphere.com/blog/2012/3/4/incidents-problems-chaos-itsm-weekly-antipodean-podcast-epis.html

    Text Copy of Notes:
    Incidents, Problems & Chaos
    What happens when the bottom of the world chat about IT Service Management.

    HOSTS Episode 15: Karen Ferris, Simone Moore, Andrew Friar, Tristan Boot

    A special apology from Karen Ferris, as she travels the world having drinks with Mr Chris Dancy.

    What happens when the bottom of the world chat about IT Service Management.
    HOSTS for Episode 15: Simone Moore, Andrew Friar, Tristan Boot

    HOSTS Episode: Karen Ferris, Simone Moore, Andrew Friar, Tristan Boot

    A special apology from Karen Ferris, as she travels the world having drinks with Mr Chris Dancy.

    Month in review

    Simone, Tristan, and Andrew discuss the past months highlights and lowlights.

    - 12 Months of the Podcast, as made clear by the anniversary of the Christchurch Earthquake.

    - Tristan introduces an upcoming documentary on the Earthquake - When a City Falls trailer

    - Simone is preparing for the upcoming Enjoy Your Working Life workshop

    - Watching the development of the Back2ITSM Facebook group Kicked off by Stephen Mann and inspired by his original blog post on the same topic

    - itSMFnz Conference site itsmfconference.org.nz/ Looking for sponsors and speakers!! He is even contemplating speaking.

    - The Poodle bites back - The UK podcast discusses everything social as inspired by the IT Skeptic

    The Team Talk with the Andrew Sauter from Thinking Dimensions on all things Problematic

    Thinking-Dimensions

    Winners of the Telstra ITSMF Service Management Innovation award.

    About the KepnerandFourie technology

    On the topic of incident management and questions have a look at the Thinking-Dimensions white-papers on 'IT Root Cause'. Topics include the 'MIM' process that Thinking-Dimension won the Innovation award.

    When Asking Questions, Tristan bought up Douglas Adams.

    On the topic of Decision Making have a look at Thinking-Dimensions whitepapers

    To learn more about IT Service Availability and IT Root Cause Analysis have a look here

    If you'd like to learn more about Thinking-Dimensions IT RCA course download the pdf here

    Booby(s) of the Month

    Our Booby of the month has a little celebrity content Stephen Fry - NZ broadband booby NZ Herald story

    Close

    The team will record Episode 16 on March 28th 2012. Now is the time to get suggestions for guests and podcast content to info@macanta.com.au

    Your Hosts:

    Karen Ferris karen.ferris@macanta.com.au

    Simone Moore simone@hdaa.com.au

    Andrew Friar andrew@enduranceit.com.au

    Tristan Boot tristan.boot@gmail.com

    # vimeo.com/37869626 Uploaded 72 Plays / / 0 Comments Watch in Couch Mode
  3. Show Notes:
    servicesphere.com/blog/2012/1/29/swim-swam-swami-itsm-weekly-antipodean-podcast-episode-14.html

    Rob England, The IT Skeptic, IT Swami, Commenter on all things IT Joins the TEAM to forecast 2012.

    EPISODE 14 SHOW NOTES
    Month in review
    Tristan, Andrew and Karen discuss the past months highlights and lowlights. A hectic start to 2012 and business is looking good. The IT job market seems to be coming to life. The team congratulates Marianna Billington on her election to the Chair of itSMF IEB.
    The Team Talk with the IT Skeptic – Reflections on 2011 and Predictions on 2012
    • The IT Skeptic
    • TIPU – a method for Continual Service Improvement from the IT Skeptic.
    • How hard can it be run a decent IT organisation? Forbe’s magazine.
    • IT Skeptic Awards for 2011
    • Focus on tools alone is still a problem. Failing to plan and talk to others!
    • IT Swami predictions for ITSM 2012 and beyond.
    • There will be a new fad to replace social media that will be location related.
    • Gartner News Room for 2011 Technology Hypecycle
    • Where is social on the hype cycle? IT Skeptic doing his best to kick it down the hill!
    • Battle between ITIL and COBIT 5 will heat up this year.
    • COBIT 5 Isaca Update
    • Current state of ITIL report for APMG.
    • Service management is just a perspective on IT management. Do we drop the IT from ITSMF or drop the ‘S’?
    • There will be an ‘Agile’ disaster this year.
    • Euro currency will collapse and lead to new US banking crisis.
    • Bring Your Own Devices.
    • SMH Tweet Survey
    • Rob’s magic wand would be to help folks bring about cultural change.
    • Tristan stores his service management books in the liquor cabinet!
    • Rob’s long-term prediction will be that IT will become the cops as we will be losing control. It will be all about governance and management of risk.

    Booby(s) of the Month
    • Forbe’s magazine.

    Close

    The team will record Episode 15 on February 22 2012. This show will have special guest Andrew Sauter from Thinking Dimensions talking about all things Problem Management.

    Suggestions for guests and podcast content to info@macanta.com.au

    # vimeo.com/35884666 Uploaded 43 Plays / / 0 Comments Watch in Couch Mode
  4. Show Notes;
    servicesphere.com/blog/2011/12/20/prognostication-from-tomorrow-itsm-weekly-antipodean-podcast.html

    EPISODE 12 AND A BIT SHOW NOTES – THE FESTIVE ROUNDUP
    The Team Reflect on 2011 & Look Forward to 2012
    Highlights for the Month
    Simone’s highlight for the month was the round of sustainability workshops that Karen did for HDAA and attending first Geek Girl event in Sydney.
    Tristan’s month has been a blur!
    Highlights of 2011
    Establishment of the ITSMAP crew
    Meeting Chris Dancy
    itSMF NZ Conference
    itSMF AU Conference and the wine tour
    Kepner Fourie course
    Surviving a year
    Inaugral podcast was on 23rd February 2011 – the day after the Christchurch earthquake – magnitude 6.3
    Karen’s book – Balanced Diversity and itSMF webinar
    Scratch and sniff ITSM book
    Get Published – Listen to Chief Editor itSMF Publishing on podcast episode 4
    Andrew is doing a book review for itSMF AU on Balanced Diversity
    Favourite podcast of 2011
    2011 saw 13 episodes – 5 special guests – 2 live broadcasts from conference floor in AU and NZ
    Favorites include the live broadcasts and special guests
    Fujitsu global sustainability benchmark
    Predictions for 2012
    Continue to talk about organisational / cultural change
    End of management – Gary Hamel
    DIKWIS
    Outsourcing is in
    End of the inbox
    Company ditches email
    Confluence for collaboration
    Mastering gamification
    Gamification by design – Gabe Zichermann
    Forbes 2012 women in technology
    2012 Events
    itSMF New Zealand Conference June 12-14 2012 – Mac’s Function Centre, Wellington
    itsmfconference.org.nz
    itSMF Australia Conference August 20-23 2012 – Gold Coast Convention Centre
    itsmf.org.au/leadit/conference2012/
    Booby(s) of the Month
    Faulty Royal Mail website over charges customers

    Booby of the Year
    Qantas due to their hashtag #qantasluxury disaster. Karen’s recent experience shows that they are still not quite getting it right despite trying very hard!

    Close

    The team will record Episode 14 on January 25 2012. This will be our show looking at predictions for 2012 with special guest Rob England aka The IT Skeptic and IT Swami.

    # vimeo.com/34001336 Uploaded 40 Plays / / 0 Comments Watch in Couch Mode
  5. Show Notes with Links:
    servicesphere.com/blog/2011/12/1/the-jolly-green-giant-in-the-room-itsm-weekly-antipodean-pod.html

    Jolly Green Giant In The Room
    What happens when the bottom of the world chat about IT Service Management.
    HOSTS Episode 12: Karen Ferris, Simone Moore, Andrew Friar, Tristan Boot

    Month in review

    Simone, Tristan and Karen discuss the past months highlights and lowlights.

    Tristan attended Fusion USA Conference and itSMF AGM and returned to Christchurch for the first time since the earthquake.

    Simone met Danish royalty on their visit to Sydney. Simone how holds DPSM credential for priSM.

    Karen attended the itSMF UK Conference and held her book in her hand – Balanced Diversity: A Portfolio Approach to Organizational Change - for the first time! Sales were good. Copies available from your local itSMF book store. ISBN: 9780117080607.

    The Team discuss Green IT / ICT Sustainability with special guest Alison Rowe.

    Alison is the Global Executive Director for Sustainability at Fujitsu.

    Alison discusses the key findings from the Fujitsu Global Benchmark Report 2011.

    2010 report looked at Australia, India, USA and UK. 2011 added China, Canada and New Zealand. 2011 results have gone backwards. 2010 overall average IT sustainability index was 56.4 (out of 100) and in 2011 54.3.

    Low percentage of IT visibility of power bill. In Australia less than 1% have energy in the IT budget. There is direct correlation between performance of organisations and accountability for / visibility of energy consumption.

    Up to 80% of financial organisations energy bill is from ICT. Others are similarly high.

    Sustainability initiatives are not being given the priority that is needed.

    The quick wins or “low-hanging fruit” have grown back. Initiatives have not been institutionalized through embodiment in process.

    It is important to focus on the entire lifecycle of IT assets and the supply chain.

    Organisations need to look at sustainability from a strategic perspective and value creation.

    There are not enough big sticks or levers (i.e. carrots) to make organisations move through the levels of maturity. Maybe the carrot should be a kumquat.

    Canada (60.3) is the leading country in the survey followed by UK and USA. Australia and New Zealand are in the middle of the pack.

    The leading industry overall is the IT, Media and Communications industry.

    Energy needs to become a strategic asset and managed on a day-to-day basis.

    Alison believes that if utilities and IT industries come together we can drive the sustainability agenda. This will require investment into smart grids and utilities.

    Hoping for an Australian / New Zealand average score of 65-70 in a few years time. There is one company in USA who scored 97 out of a hundred in 2011 and has set a leading example. We also need to look at what has not worked rather than just what has worked well.

    The barbeque conversation needs to change. Sustainability needs to be embedded into the organisational culture.

    It’s not just a top-down approach. In Fujitsu they developed “green teams” that have a budget to spend on sustainability initiatives. These can then be replicated across sites. This year they had “green awards” for initiatives both at work and home. Submissions from staff were overwhelming. Alison shared a classic example from the New Zealand team. A staff member had a farm with a pig called Dorothy and food scraps from the kitchen went to feed Dorothy and the piglets. It is about making it “real”.

    IT Service Management can assist by embedding sustainability into processes. The processes are already there and just need refining.

    Listener Competition

    We need a different term for “Green IT” in order to sell the sustainability agenda. Listener should send their ideas to info@macanta.com.au by 10 December 2011. The best response will receive a $50 iTunes Gift Certificate.

    HDAA ICT Sustainability Workshop Details

    Canberra - Hotel Realm Wed 30 November hdaa.com.au/eventDetails.asp?Eid=17

    Brisbane - Emporium Hotel Thur 1 December hdaa.com.au/eventDetails.asp?Eid=18

    Melbourne - Marriott Hotel Thur 8 December hdaa.com.au/eventDetails.asp?Eid=19

    Sydney - Novotel Rockford Fri 9 December hdaa.com.au/eventDetails.asp?Eid=20

    Booby(s) of the Month

    Qantas takes the biscuit this month by making a hash of its tweet campaign.

    Close

    The team will record Episode 13 on December 14. This will be our festive round-up.

    Suggestions for guests and podcast content to info@macanta.com.au

    Your Hosts:

    Karen Ferris karen.ferris@macanta.com.au

    Simone Moore simone@hdaa.com.au

    Andrew Friar andrew@enduranceit.com.au

    Tristan Boot tristan.boot@gmail.com

    # vimeo.com/32989662 Uploaded 130 Plays / / 0 Comments Watch in Couch Mode

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