1. “The ‘stuff’ at this conference will raise you as a knowledge worker, professional and human being”. Chris Dancy, Podmaster extraordinaire achieves a first by being a podcast guest along with Kathryn Howard, itSMFA Social Media Coordinator.

    # vimeo.com/46741883 Uploaded 21 Plays / / 0 Comments Watch in Couch Mode
  2. Show Notes
    servicesphere.com/blog/2012/7/8/how-to-survive-your-conference-get-your-roi-itsm-weekly-anti.html

    Text Copy
    How to Survive Your Conference & Get Your ROI!
    What happens when the bottom of the world chat about IT Service Management.

    HOSTS Episode 20: Karen Ferris, Andrew Friar, Tristan Boot

    Month in review

    Karen and Tristan discuss the successful itSMF New Zealand conference.

    Listen to the podcast from the departure lounge at the conference.

    "Happy Birthday Simone!" Thankfully, Tristan didn't sing it!

    The Discussion...

    The Team discuss how the before, durig and after of a conference and help you build your survival kit! Andrew joins the chat during the 'during' activities.

    The BEFORE

    Rest, prepare, set objectives, plan the agenda, make contact, join in the conversation on forums, and check out the dress code. If there is a group of you split up and attend different sessions (if you can) to gather as much knowledge as possible. Check out previews from speakers such as whitepapers and presentation slides. Connect with other attendees. Boost your system with vitamins! Get there the night before to enable a fresh and early start. Don’t forget your business cards.

    The DURING

    Register and check out the agenda. Update your pocket agenda. Confirm your sessions. Do reconnaissance and get to know the venue. Wear comfy shoes as you could be doing a lot of walking between sessions and you won’t be able to dance at night! Takes notes or record the audio of the session. Get a good position in the room. Support your presenters. Involve your team back in the workplace through Twitter, email updates etc. but don’t get distracted by it. Get some downtime for yourself. Pace yourself in the social activities! Make the effort to meet people. Try and meet presenters before they present. Exchange business cards so you can keep in touch. Talk to the vendors – they wont do a hard sell – but they do make the conference happen. You can unsubscribe from their emails later.

    The AFTER

    Keep in touch. Check your notes. Download presentations. Follow up on that ‘pinky’ promise and implement some of the ideas you had at the conference for improvements back in the workplace. Get your business case ready for the next conference by making improvements based on the last one. Be prepared to present on your achievements at the next conference. Take time to reflect. Share the knowledge.

    Conference Details

    Australia itsmf.org.au/leadit/2012/

    Booby(s) of the Month

    Royal Bank of Scotland suffered huge backlog of payments after software upgrade. Check the story here.

    Pick of the Month

    The addition of the Nordic podcast. Welcome to the ‘Top of the World’ team of Daniel, Aale, Michael and Brian. Listen to the inaugral here.

    Close

    The team will record Episode 21 on July 25th with special guest Chris Dancy.

    Suggestions for guests and podcast content to info@macanta.com.au

    Your Hosts:

    Karen Ferris karen.ferris@macanta.com.au
    Simone Moore simone@hdaa.com.au
    Andrew Friar andrew@enduranceit.com.au
    Tristan Boot tristan.boot@gmail.com

    # vimeo.com/45380611 Uploaded 40 Plays / / 0 Comments Watch in Couch Mode
  3. LIVE from the floor of the itSMFNZ 2012 Conference Departure Lounge

    # vimeo.com/44509449 Uploaded 18 Plays / / 0 Comments Watch in Couch Mode
  4. The difference between simulations, serious games and gamification and how they address the real world issues of ITSM.

    Show Notes
    servicesphere.com/blog/2012/5/29/g2g3-game-on-itsm-weekly-antipodean-podcast-episode-18.html

    Text Copy of Show Notes
    G2G3 Game On!
    What happens when the bottom of the world chat about IT Service Management.

    HOSTS Episode 18: Karen Ferris, Simone Moore, Andrew Friar, Tristan Boot

    Month in review

    Simone and Karen discuss the past months highlights and lowlights.

    Simone doing loads of travel and training and finished her presentation submission for itSMF NZ conference. Now working on research for her itSMF AU presentation ‘Murders and Acquisitions’.

    Karen is just back from the Knowledge12 conference in New Orleans. This has to be one of the best conferences attended this year. In April, Karen attended the itSMF International Publications meeting in Warsaw as the publications representative for itSMF Australia and a member of the Editorial Advisory Board (EAT).

    The podcasts around the world have reached a milestone with 300 hours of recordings and trending at 40K unique listens a month. Read more here.

    The team talk to special guest Mark Sutherland about ‘Serious Games and Simulations’.

    This week’s special guest is Mark Sutherland who is CEO and co-founder of G2G3. G2G3 design, develop and deliver advanced education, communication and cultural change experiences that drive improved business performance.

    Their simulations and communication programmes address pragmatically the real world issues of implementing best practices be it project management, IT Service management, governance and compliance or more technical concepts such as autonomic, grid or virtualised computing.

    Mark talks about his experience at Knowledge12 and Karen describes the excellent presentation from Simon Morris on coaching loops. Knowledge13 will be in New Orleans.

    G2G3 formed in 2000 by Mark and Andrew Speak. G2 means intelligence and G3 means operations. Mark was at Axios System for 6 years before forming G2G3. His frustration was with failure of organisations to successfully implement service management tools. Use of simulations (experiential learning) can overcome this problem.

    Karen talks about ‘triggers’ such as simulations in her book ‘Balanced Diversity – A Portfolio Approach to Organisational Change’. These are the ‘ah-ha’ moments.

    Mark describes the way G2G3 help organisations with engagement including simulations, infographics, data visualization etc.

    Mark runs a Linkedin group called Visual Thinking, which has about 3000 members. This is a great resource for artists to help you tell your story.

    Everyone needs an aide-memoir or checklist. Great book called the ‘Checklist Manifesto’. Any mission critical environment uses checklists. Artists, illustrators and graphic recorders can help tell the story – making the complex simple.

    People respond to sound, colour and shape before language.

    IT needs to align with itself before it ever aligns with the business!

    Mark describes the difference between simulations, serious games and gamification.

    Jane McGonigal book ‘Reality is Broken’ is a must-read as well as a watch of her TED talk ‘Gaming Can Make A Better World’.

    The team discusses the difference between gamification and competition. Competition is only one game principle. Gamification has many game principles and game mechanics and these include competition, altruism, knowledge sharing, collaboration, exploration, collection, leveling-up, etc.

    Angry Birds is just a game!

    Mark describes how Farmville principles can be used in Service Management.

    Mark talks about the programme of work G2G3 undertook at Johnson and Johnson.

    The team discusses the future of gamification and the initiatives underway at G2G3.

    Conference Details

    Australia itsmf.org.au/leadit/2012/

    New Zealand itsmfconference.org.nz/

    Booby(s) of the Month

    We lost Andrew for the recording!

    Close

    The team will record Episode 19 on 27 June 2012 (Simone's birthday! Will she or won't she be there?).

    Suggestions for guests and podcast content to info@macanta.com.au

    Your Hosts:

    Karen Ferris karen.ferris@macanta.com.au

    Simone Moore simone@hdaa.com.au

    Andrew Friar andrew@enduranceit.com.au

    Tristan Boot tristan.boot@gmail.com

    # vimeo.com/43076314 Uploaded 63 Plays / / 0 Comments Watch in Couch Mode
  5. What happens when the bottom of the world chat about IT Service Management.
    HOSTS Episode 17: Karen Ferris, Simone Moore, Andrew Friar, Tristan Boot

    Month in review
    Tristan, Simone and Andrew discuss the past months highlights and lowlights while Karen travels the world again, attending the ITSMF International Publications forum in Warsaw. However, she does send her apologies.

    Tristan provided a bit of a low down on the Warsaw event and reminds us about our Podcast Episode 3 with our guest Kirstie Magowan, Chief Editor ITSMF Publications.

    Simone had to refer back to her calendar to remember where she’s been, loves her admin team and spent a lot of time on Knowledge Management, surveys. A personal highlight was finalising her upcoming sojourn to France, chocolate and other things.

    Tristan in about 30 seconds, presents at least 10 new podcast topics like racing to 'Find the Time' and chasing ideas on motivation, leadership, lack of management and basic Customer service. He’s putting his presentation together for the itSMFNZ June conference. The Conference Program is out, and they have established the Facebook group ITSMFNZ.

    Andrew found his month interesting, besides riding 100km, he’s very happy he’s had his LeadIT12 speaking gig confirmed. He spent more time kicking around Back2ITSM and Klout and putting his talk synopsis up onto Back2ITSM to experiment with feedback.

    Conference Details

    Australia itsmf.org.au/leadit/2012/

    New Zealand itsmfconference.org.nz/

    The team discusses RFPs - Requests for Proposals - or is that Pain? - The good, the bad and the ugly!

    Andrew practices his Pod-master skills and wants the whip for Tristan & Simone while they run loose on RFPs & IT Boobies!

    RFPs seem to be a painful experience

    A tin of worms opens up just by dropping in an extra statement

    Overloading the RFP's with excessive requirements – it’s out of control

    Can we streamline the process without cutting corners?

    Confusing RFP's, RFQ's & RFI's and the observation that people are not taught how to write them!

    Involving the right people and engaging them at the right time.

    How about applying ITIL's CSI philosophy to writing RFP's?

    Why, why oh why! - Articulating drivers, ambition and motivation

    Electronic reading vs. facilitated discussion

    RFP tennis or murder ball!

    ‘Bottom’ or ‘Best’ dollar and strategy sharing

    Ascertaining capability and validation

    Active sponsorship

    Negotiating power

    Shiny Syndrome – the Magic button & silver bullet solution

    BAU vs. Project work quandary - don't state 'Minimal Exposure to our staff', ask for advice on what levels of participation will be required of your organisation

    Some RFP Links to help:

    en.wikipedia.org/wiki/Request_for_proposal
    cio.com/article/193501/Truths_and_Tips_on_the_Flawed_Request_for_Proposal_Process
    cio.com/article/183853/Vendor_Management_Price_Doesn_t_Matter
    And Tristan did his homework:

    jonontech.com/2009/08/25/the-perils-of-procurement/

    softwaretechadvocate.com/index.php?option=com_content&view=article&id=58&Itemid=63

    coloadvisor.com/why-rfps-dont-seem-to-work/

    Of course Dilbert has a view on RFP's as well and doesn’t the old Classic swing-tree diagram explain many things?!

    Team Tips (Amazing Summary!)

    Start with the end in mind - get people into a room and facilitate a discussion about 'What we need to achieve'.
    Relationships are important - work out if you can work together.
    Look at a 'Constraints' based approach - 'Constraints Cause Creativity'.
    Think beyond the Shiny Stuff - go beyond technology and process, go into organisational considerations.
    Minimising customer effort - think of your involvement, what you need to do to change, coach or advise?
    Visible and Active Sponsorship - the sponsor should review to make sure their vision and objectives are contained.
    Pick of the Month

    Andrew:BaseCamp - a Great Collaborative tool to manage projects with, get your team out of the inbox.
    Tristan: OmniFocus - A great tool to support the idea of 'Getting Things Done'.
    Simone: Tipu Talk - more great material from Rob England - is there ever a podcast where we don't mention the IT Skeptic?

    Booby(s) of the Month

    One of the banks again, and not an Australian one, or was it? Payroll takes a pounding – back pocket booby hurts! And a whole new topic comes out of HR and the legacy system knowledge gap:

    See the two articles:

    · stuff.co.nz/business/money/4934768/Westpac-picks-up-tab-for-pay-glitch

    · stuff.co.nz/business/money/6722567/Bank-glitch-stops-pay

    Close

    The team will record Episode 18 on 23 May 2012.

    Suggestions for guests and podcast content to info@macanta.com.au

    Your Hosts:

    Karen Ferris karen.ferris@macanta.com.au

    Simone Moore simone@hdaa.com.au

    Andrew Friar andrew@enduranceit.com.au

    Tristan Boot tristan.boot@gmail.com

    # vimeo.com/41357147 Uploaded 153 Plays / / 0 Comments Watch in Couch Mode

ITSM Weekly The Podcast Antipodean

ServiceSphere PRO

Browse This Channel

Shout Box

Channels are a simple, beautiful way to showcase and watch videos. Browse more Channels. Channels