Maribel Lopez, Chad Catacchio and Kurt Daradics – implications of mobile technology for the growing Gov 2.0 community, especially with regard to customer service and service implementation and delivery in both a global and hyper-local context.

Digital diplomacy panel

Gov 2.0 L.A. 2011 was in Santa Monica at the Annenberg Community Beach House. This year's event coincided timing wise with the Egyptian Revolution that many people have called the "social media revolution." There was a lot of attention being paid to Egypt and the emerging international situation during the weekend of February 12-13, 2011.

Alan is the founder of Gov20LA and Principal Analyst with Constellation Research Group, and has a 20 year background in national politics and technology. He is an innovator, thought leader and a leading Analyst on Government 2.0, – and Gov 3.0 issues surrounding development and implementation of innovative and trans-formative technologies. He is a frequent commentator in the media as well, and speaks often at Government technology events, panels and conferences. His background includes working as a staffer in the Clinton White House and as an executive with Paramount Pictures as well as extensive technology and growing business strategy with both companies and politicians/people seeking elected office. He is a leader in private diplomacy as well as digital government relations.

Ambassador Duncan flew all the way from London to Los Angeles to make this amazing presentation. He discusses the state of digital diplomacy, public diplomacy, as well as provides an international view of social media. Everyone at Gov 2.0 L.A. is grateful to him for making the trip.

John Duncan is British Ambassador for Multilateral Arms Control and Disarmament. He was born in Dundee, Scotland, and brought up in Kenya, East Africa and England. He is a graduate from Keele University (UK) and the Université de la Sorbonne, Paris. He has been a Foreign Service officer for 30 years serving in London and in Albania, Belgium (NATO) France, Sudan and at the UN in Geneva. He has also served with the NATO Military and with the UK Overseas Development Administration (now DfID) and as a Director for UK Trade and Investment. He has twice served on the personal staff of senior Political and Military figures, first for The UK Minister for Overseas Development and Africa, Baroness Chalker, and later as British International Affairs advisor to US Generals Wesley Clark and General Joseph Ralston, the NATO Supreme Allied Commanders Europe (SACEUR). John was awarded the Order of the British Empire (OBE) in 1993, the NATO Kosovo medal in 2001, and received the US Army Outstanding Civilian Service medal for his work in the Kosovo conflict.

Alan W. Silberberg leads a discussion amongst the attendees at Gov 2.0 L.A. 2011. This was an opportunity to have the participants in the room talk without too much structure, and explore ways and solutions to issues raised in the room and from the internet.