1. The entire television industry finally transitioned to a digital signal on June 12, in the morning, leaving analog behind. On that Friday, just between 7–11 a.m., the DTV Help center received approximately 300 calls, and over 1,600 on the day. In fact, the call volume was so extensive that the voice mail system in place for the DTV Help Center, which holds 20 messages, was filled to capacity three times just in the morning.

    Help Center agents quickly returned the messages, answered e-mails, Instant Messages, and took numerous point to point videophone calls to help consumers find their way through the DTV transition.

    Consumers called the Help Center for a variety of reasons, the main ones being captioning issues, signal loss, antenna issues, converter box installs, and also how/where to get converter box coupons.

    The Help Center will remain open until June 30. If you are still not prepared for the DTV transition, go to dtv.c-s-d.org today and find the information you need so you can continue watching television in this new digital age.

    # vimeo.com/5592420 Uploaded 40 Plays / / 0 Comments Watch in Couch Mode
  2. CSD of Minnesota’s Deaf Adult Education program hosted the first annual “Student Profile” night on June 9. A group of eight adult students delivered presentations for the first time in their lives before an audience of 50 people — a friendly mix of students, teachers, administrators, family and friends.

    The “Student Profile” project was initiated this year to allow students to apply their skills in English, writing, ASL and technology in an innovative way, presenting their personal life stories. Students honed their Internet skills by researching facts, their English skills by writing and re-writing their stories, and their technology skills by using Publisher to print an announcement, and also PowerPoint and video equipment for their presentations.

    Enrollment in the class includes adults from countries like Zimbabwe, Romania and China, and the U.S. All come from various educational backgrounds. While enrolling in Adult Basic Education (ABE) classes can be daunting, the one characteristic shared by each student is their fearless pursuit in learning the English language. Their success was evident to those attending on June 9. Their presentations educated, entertained and inspired the audience.

    “Technology in the classroom attracts learners to classes to build skills in reading, writing, and ASL,” said ABE Lead Teacher Jessalyn Frank. “Students are engaged and are succeeding in meeting their educational goals. The skills obtained provide them skills they can immediately apply in their lives.”

    Peggy Camp, herself a former ABE student, retold her success story in finding a job with CSD, along with new ABE students studying to pass college entrance exams or enroll in the GED program. Many learned to read so they could read to their grandchildren. The ABE program, funded by the Minnesota Department of Education, is crucial in the community. As the audience learned about the diversity of students, they realized how ABE offers a “second chance” at learning English and how to read for deaf adults.

    “If it was not for the ABE program, I would still be lost. ABE teachers and the program believed in me when everyone else walked away,” commented one student.

    The ABE program is gearing up for a great fall semester with opportunities in distance learning, technology, civics for the workplace, citizenship, and many other classes for diverse students. Check our Face Book (got to facebook.com and search “CSD of Minnesota Deaf Adult Education Program”) page to keep tabs on the various things we are doing. For more information contact: jfrank@c-s-d.org

    # vimeo.com/5598922 Uploaded 129 Plays / / 0 Comments Watch in Couch Mode
  3. With only one day to go until the switch, the CSD DTV Help center wants to ensure that deaf and hard of hearing consumers know what it takes to get ready for the switch on June 12. Here’s what you should know:

    Analog television sets will NOT be obsolete after June 12.

    You can continue to use your analog TV set after the transition to DTV is completed on June 12. All you need to do is install a digital-to-analog converter box to each analog TV or connect them to a subscription service, such as cable or satellite TV. You also must have a good antenna with both rabbit ears, or the equivalent for channels 2-13 (VHF) and a loop, bow-tie or equivalent, to get channels 14-51 (UHF). VCRs, Gaming consoles, DVD players and other devices that don’t rely on a broadcast signal will work without a converter box.

    Some viewers may have trouble receiving some digital channels after June 12.

    Some stations will change their coverage area in the digital transition. Watch for station announcements: any station that loses 2% or more of the households it served in analog must notify viewers. In addition, if you are missing a few channels, you should conduct a channel scan, adjust their antenna and check the signal strength meter on their converter box. If channels are still missing, you may be able to add them individually by entering the number on the converter box remote. For more information regarding reception in your area, call the CSD DTV Help Center.

    Converter box coupons WILL be available after June 12, while supplies last.

    You will have until July 31, while supplies last, to order coupons by calling CSD DTV Help Center; however, it is too late to order coupons and receive them in time for the June 12 transition. Coupons will expire 90 days after they are mailed, so you must act quickly to redeem them. You should call ahead to confirm availability of coupon-eligible converter boxes on the day you plan to shop.

    Free technical assistance WILL still be available after June 12.

    The CSD DTV Help Center will continue to provide assistance after June 12 to anyone that still needs it. In some areas, the FCC is offering free in-home installation services and walk-in centers to consumers who need technical assistance until the end of June, and in some locations, through July. The CSD DTV Help Center will continue to be available to all consumers. For more information, contact the CSD DTV Help Center.

    You do NOT need a special “digital ready” or “HD ready” antenna to receive DTV signals.

    DTV signals do not require a special antenna. Over-the-air DTV signals require the same type of antenna (i.e., rooftop, set-top) as analog signals. With digital, however, it’s critical that antennas receive both VHF and UHF signals.

    For deaf and hard of hearing consumers, contact our Help Center today!

    Until June 30, you can reach the Help Center in a variety of ways. Hours of operation are 7 a.m.-1 a.m., seven days a week.

    Contact Information:
    Phone numbers: 1-877-388-4968 (voice) and 1-877-889-4273 (TTY).

    VP Sorenson Numbers: 866-351-1950 | 866-401-3519

    VP DNS address for D-Links: DTV03.CSD.TV

    E-mail: DTVHelp@c-s-d.org

    AIM: DTVCSR07

    # vimeo.com/5113715 Uploaded 213 Plays / / 0 Comments Watch in Couch Mode
  4. The PAV is a multi-purpose, Internet-based communications marvel that provides standard payphone, videophone, keyboard and camera in one robust, vandalism-resistant package. The PAV allows everyone, including deaf, hard of hearing and speech-disabled people, to make phone calls. Whats more, the PAV serves as a communications center, allowing you to visually display important information to effectively communicate with deaf and hard of hearing customers. The PAV screen can also be used to display advertising. Among its many ground-breaking features, the PAV includes a full menu of calling options, including the calling feature that is right for each segment of your consumer base. For more information, visit csdpav.com/.

    # vimeo.com/4749096 Uploaded 686 Plays / / 0 Comments Watch in Couch Mode
  5. Watch how a family deals with their closed captioning issues. If you have captioning problems, give us a call! For more information, please visit dtv.c-s-d.org or call us - Voice: 1-877-388-4968; TTY 1-877-889-4273; Videophone 866-351-1950 or DTV03.CSD.TV; or AIM DTVCSR07.

    Visit dtv.c-s-d.org for more information.

    # vimeo.com/4747929 Uploaded 166 Plays / / 0 Comments Watch in Couch Mode

CSD Media

CSD Media

CSD (also known as Communication Service for the Deaf, Inc.) is a private, nonprofit organization dedicated to providing broad–based services, ensuring public accessibility and increasing public awareness of issues affecting deaf and hard of hearing individuals.


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CSD (also known as Communication Service for the Deaf, Inc.) is a private, nonprofit organization dedicated to providing broad–based services, ensuring public accessibility and increasing public awareness of issues affecting deaf and hard of hearing individuals. Through global leadership and a continuum of quality communication services and human service programs, CSD provides the tools conducive to a positive and fully integrated life. In this channel, we uploaded videos to enhance the public's awareness about CSD's products and services.

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