1. Community guidelines don't change the behavior of your members for one simple reason: your members don't read them. This presents a challenge. If you want to shape the behavior of members in the community, how do you do it? How do you influence members to do positive things in your community? How can you prevent them from doing bad things? Too often, we begin writing rules with a pre-determined idea of what the behavior in the community should be. Instead, we should look to see what behavior members want in a community and where that behavior is conducive to a successful community. Watch this webinar to learn how to steer your community to the behavior you want.

    Key Takeaways:
    - Understand the various paths to community influence
    - Determine how you will build influence in your community
    - Identify, develop, and leverage an Insiders Group
    - More ways to use creative and engaging solutions to shape behavior

    For more community management tips and resources, visit cultivate.ning.com.

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  2. A little over a year ago, FeverBee published a document that would change the way we approach online communities: The Online Community Lifecycle. Using the Lifecycle as a guide, you can identify exactly what phase your community is in now, anticipate how it will change over time, and effectively guide your community through its natural evolution.

    Watch this webinar, and at the end of one hour you will be more informed about communities than most community professionals you meet.

    Key Takeaways:
    - The four stages of the Online Community Lifecycle
    - Identify milestones for each stage
    - Lifecycle-based time management to help optimize growth, moderation, and relationships
    - Tasks you can perform to take you from one stage to the next
    - Evolve your role within your community as the community itself evolves

    For more community management tips and tricks, visit us at cultivate.ning.com.

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  3. Communities are collections of people, with desires and egos. Instead of worrying about community in terms of the platform or UX Design, this webinar focuses on what makes people tick and want to participate in our online communities. Humans are at the forefront of this discussion.

    Using his experience in a variety of communities, Marc Siegel takes us through the steps necessary to create, build, and nourish a human-centered online community experience.

    KEY TAKEAWAYS:
    How to humanize interactions with a community
    Activating volunteers to take leading roles within your community
    Tailoring engagement to different member stages
    Effectively designing products within the community

    ABOUT THE PRESENTER:
    Marc Siegel lives in San Jose with one wife, two daughters, and various pumpkins. He’s been doing online community since before the Web existed for NASA, IBM, and several startups, both in consumer and B2B. He has built several support communities where customers help one another solve problems, offloading paid support. Marc’s passion is helping companies get close to their customers, especially for product ideas.

    # vimeo.com/74268875 Uploaded 240 Plays / / 6 Comments Watch in Couch Mode

  4. You shouldn't be guessing what is or isn't working in your community. You should be gathering and analyzing data about your community's health. Metrics can paint a vivid picture about whether your existing, active members are more or less engaged in the community, and they can highlight anything that might be a cause for concern.

    Watch this webinar to find out how to capture and interpret the data that will tell you if you have a healthy community.

    At the end of this presentation, you will be able to determine the difference between metrics for return on investment (ROI) and metrics for community health, identify key data points that you should collect to track community health, and turn this data into actionable insights about your community.

    To learn more about Ning, visit us at ning.com
    For more community management tips and tricks, check out our blog at cultivate.ning.com
    To download half of Richard Millington's book Buzzing Communities, head to feverbee.com/ning.html

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