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  1. HDI Nationwide SPIN Webinar / Social Media and the Service Desk

    01:04:19

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    UPDATED CONTENT: LinkedIn, Facebook, Twitter, Digg and countless other sites are changing the way our users think of not only the Web, but also of support. See how organizations big and small are…

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    • How to Select a IT Service Management Software Vendor, AND not regret it later.

      59:53

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      Planning committees, budgets, demos, and hyperbole, OH MY! Learn from our years of selling software, the questions to ask, and when to walk away. A bridge from the Saints to the Sinners, let us help…

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      • Survey Say! 10 simple rules to transform your surveys.

        44:48

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        Customer Satisfaction to Surveys! Surveys never lie, but they certainly stretch the truth. Let’s examine why sometimes surveys are just useless data, and what we can do to turn that trend around…

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        • Webinar: Does your Support Desk Need a 12 Step Program?

          48:12

          from ServiceSphere / Added

          95 Plays / / 0 Comments

          A 12 Step program for your staff when supporting your users becomes a codependent nightmare. ServiceSphere will lead us through the process to see how quickly organizations can go from taking calls…

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