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  1. How to Select a IT Service Management Software Vendor, AND not regret it later.


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    214 Plays / / 0 Comments

    Planning committees, budgets, demos, and hyperbole, OH MY! Learn from our years of selling software, the questions to ask, and when to walk away. A bridge from the Saints to the Sinners, let us help…

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    • HDI Nationwide SPIN Webinar / Social Media and the Service Desk


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      32 Plays / / 0 Comments

      UPDATED CONTENT: LinkedIn, Facebook, Twitter, Digg and countless other sites are changing the way our users think of not only the Web, but also of support. See how organizations big and small are…

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      • Survey Say! 10 simple rules to transform your surveys.


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        66 Plays / / 0 Comments

        Customer Satisfaction to Surveys! Surveys never lie, but they certainly stretch the truth. Let’s examine why sometimes surveys are just useless data, and what we can do to turn that trend around…

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        • Webinar: Does your Support Desk Need a 12 Step Program?


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          95 Plays / / 0 Comments

          A 12 Step program for your staff when supporting your users becomes a codependent nightmare. ServiceSphere will lead us through the process to see how quickly organizations can go from taking calls…

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          Spring / Summer 2009 Webinars” by ServiceSphere has 4 videos.


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