The HelpDesk by bigWebApps provides a web based help desk solution with a robust support ticket system, integrated time and billing, project management, and asset tracking support.
The HelpDesk by bigWebApps provides a web based help desk solution with a robust support ticket system, integrated time and billing, project management, and asset tracking support.
The trouble ticket system provides the primary information for an issue to assure a prompt and accurate resolution. These tickets can be referenced for simple prioritization, tracking expenses, and implementation. It is a digital planner with all the information you need.
bigWebApps HelpDesk includes a project management feature which allows the entire team to remain aware of what’s going on with a project at any given time. Related trouble tickets can be grouped into one project to improve efficiency and a summary view provides an instant overview of tasks that still needs to be completed.
Keep track of your assets and inventory with the Asset Manager tool inside HelpDesk. Know where they're located and what maintenance has been performed.
The bigWebApps Asset Manager allows you to maintain a database of all your assets and provides custom reporting. Instantly see real time costing reports on all of your organizations assets.
Your organization's assets are of vital importance to running a smooth operation. You need to know what you have, where it's located and who is responsible for them. The bigWebApps Asset Manager + Auditor helps organizations get visibility of their inventory.
bigWebApps Asset Auditor is an easy to use upgrade to your existing HelpDesk Account. It allows you to maintain a database of all your fixed, tagged, and bulk assets. Leveraging your organization's employees you can utilize them to help confirm and identify where assets are located and determine if they have gone missing. Decrease the time and costs allocated to managing your organization's assets.
Asset Auditor Key Features
Bulk, Tagged, and Fixed Assets
Track all of your inventory in one secured location with access for all.
Locate Missing Assets
Track and report on missing items at each location with ease.
Schedule Audits
Set up automated email notifications for each location to keep things on track.
End Users Audit Their…
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