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We had a chance to sit down with Roy Atkinson. From working in support to traveling for HDI, Roy speaks to his world!
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Does your service desk need a 12 step program. Does your Help Desk hurt more than it helps?
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UPDATED CONTENT: LinkedIn, Facebook, Twitter, Digg and countless other sites are changing the way our users think of not only the Web, but also of support. See how organizations big and small are using social media to engage their customers. Get information on the gottcha's when dealing in the websphere, and be represented in the spaces your end users are spending a lot of their time.
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Planning committees, budgets, demos, and hyperbole, OH MY! Learn from our years of selling software, the questions to ask, and when to walk away. A bridge from the Saints to the Sinners, let us help you make key decisions and vet your vendors before you sign your service desk life away! Your guide starts with this presentation!!
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Customer Satisfaction to Surveys! Surveys never lie, but they certainly stretch the truth. Let’s examine why sometimes surveys are just useless data, and what we can do to turn that trend around to an actionable item. Find out how we can use survey data as a true measuring stick to our department, by first looking at why we bother to even survey.
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