Help Center / Vimeo FAQ

What is Vimeo?

Straight up, Vimeo is the home for the videos you create. Vimeo is a community of respectful people who enjoy sharing, collaborating on, and watching videos made by people just like you. Vimeo's mission is to provide creators with a safe and positive environment to share their videos and connect with others, as well as to develop simple and elegant tools and features to present your videos to the people you want.

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How do I pronounce Vimeo?

Vim (rhymes with him) ee (rhymes with bee) oh (rhymes with go). Vim-ee-oh is the correct pronunciation. It's like video with a "me" Or just try your best :)

Will Vimeo always be free?

Yes, Vimeo will always offer a free service for our users. To help support Vimeo and take advantage of all the great tools and features Vimeo offers, we recommend upgrading to Vimeo Plus for $59.95 a year. Or, you can also give Plus as a gift for a friend or family member. Visit vimeo.com/plus to upgrade your account.

How do I get involved in the Vimeo Community?

One of the best aspects of Vimeo is our friendly community. Participating in the community is completely optional, but we believe that if you interact with the other users, you'll find the experience to be very rewarding.

The best way to get started is to upload something you've created. Vimeo Members will see you're an interesting and creative individual just like them. You should also watch videos and give feedback. When you're perusing Vimeo and you encounter a video you like, leave a comment. Tell that person what you think, why you like the video, or even what you think might help make it better. You can also click the 'Like' button to show your appreciation. Not only does this give the owner of the clip a good feeling, but now they are more likely to check out your videos in return. Then, if they comment on and 'Like' your clips, your videos will be brought to the attention of their contacts too, which will increase the amount of views and activity your clips receive as well.

Make contacts! If you see someone's videos you like, add them as a contact and subscribe to their videos. That way you will always see what they upload as well as see the videos they 'Like' on Vimeo. The more you interact, the more members of the community you will meet.

Get involved in the Community Forums. Try looking in the Projects Forum to see if there are any cool projects you can participate in. If you're new, Vimeo Projects are a great way to start making videos, and have fun with people from all over the world.

As long as you maintain a respectful attitude towards the people you encounter and explore the many creative videos our members upload, you can have a very positive experience on Vimeo. So explore a little and have fun!

I don't know how to make videos. Where do I even start?

You don't need to be a Steven Speilberg to make videos. All you just need is a camera, and a little motivation. There are all kinds of videos on Vimeo made by all kinds of different people. Some people make videos with their little digital point and shoot camera that has video, others are professionals who make a living from making videos, then there are the people in between who make edited videos with slightly nicer video cameras. Whatever kind of video creator you may be, there are always great videos on Vimeo to get inspired by and we love any kind of video you create.

If you're a beginner, start by making a video of what's in your refrigerator and upload that. If you're feeling slightly more jazzed, try editing a video using an editing program. Most computers come with some sort of basic editing software, and the more you practice editing video with it, the more rewarding it will be. To practice editing a video, try making a 5 Vignettes - 5, 5 second video clips put together to make a short video. As you become more familiar with editing, try to make similar videos that you find on Vimeo. You can also join different Groups and ask other users questions about how they make their videos.

Go for it!

What are the recommended settings for uploading a video?

Okay, we're going to be honest with you: there's no way we can make exporting/compression guides for every kind of video software on the market. It's just overwhelming! However, we do want to give you some guidelines for compressing your videos for Vimeo, so look over these tips, find the corresponding settings in your software, and you should be able to make it work for you. Note: Sometimes these settings are in "Advanced" or "Options" when exporting.

Codec
A codec is the format in which your video will be encoded. Different codecs have different features and varying quality. For best results, we recommend using H.264 (sometimes referred to as MP4) for the video codec and AAC (short for Advanced Audio Codec) for the audio codec. If you're on a Windows machine, WMV3 is a good choice for video codec.

Frame rate & Keyframes
If there is an option that says "current," it is best to just go with that. Otherwise, this is usually 30 fps (frames per second) for USA, Canada, and Japan, while in Europe and rest of the world it's usually 25 fps. If there is an option for keyframes, use the same value you used for framerate.

We do not change the frame rate of your video if it is under 30fps. However, anything faster than that will be capped at 30fps.

Data rate
This setting controls both the visual quality of the video and how big the file will be. In most video editors, this is done in terms of kilobits per second (kbits/sec or kbps). Use 2000 kbits/sec for standard definition 4:3 video, 3000 kbits/sec for widescreen DV, or 5000 kbits/sec for high definition footage.

Deinterlace
If you have this option, enable it. If you shoot in DV format, this is an especially important. If you do not deinterlace, you will often get weird-looking horizontal lines in your video.

Resolution
640x480 for standard definition 4:3 video, 853x480 for widescreen DV, or 1280x720 for high definition. It is also best to export 1920x1080 or 1440x1080 video as 1280x720 too, since we will automatically scale it down. If you have the option to control the pixel aspect ratio (not display aspect ratio) make sure it's set to "1:1" or "1.00", also sometimes called "square pixels."

Audio Settings
Choose AAC for the audio codec. You'll want to set the bit rate to 320 kbps and the sample rate to 44.100 kHz.

Those are the basic principles that will apply to almost all of the video programs out there. Eugenia, an active member in the Vimeo community, has made some tutorials for specific programs that you can view:

• Tutorial: Vimeo exporting guides from many editors.
• Tutorial: From miniDV to Vimeo high quality.

Note
Our encoders don't like Apple ProRes codecs. They're very intense codecs that create a hassle for our machines. If you insist on using your own settings, please avoid using Apple ProRes.

How do I upload a Video?

Go to the upload page. Or, you can click the 'Upload Video' button on the home page or find a link in the top navigation bar under the heading 'Upload'. That will bring you to the upload page where you can upload your video. Make sure you have thoroughly read the rules for what kind of videos you can upload (only ones you make yourself!) and hit the 'choose a file to upload' button, select the file you want to upload from your computer, and hit 'Select'. Your video will magically start uploading to our services and you will see a progress bar telling you how long it will take.

Note: slower connections and large files will take longer so please be patient.

After you video is finished uploading, it will go through a conversion process. You can monitor that process with a progress bar as well. While the video is converting you may leave that page and Vimeo will send you an email when its finished. Now that's not too hard, is it?

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If something goes wrong, or doesn’t work, what should I do?

Try again! Sometimes the best way to fix a problem is to try it again. If your problem doesn’t work after multiple attempts, try holding down the shift button on your keyboard and pushing the reload button on your browser. This method resets the cache in your browser which will often clear up any problems. If this method still doesn’t work, quit your browser and reopen it and try again. If the problem still persists, look in the Help Center for answers.

Can I use Vimeo for my business or for commercial purposes?

Vimeo is for noncommercial use only. If your intent is to use Vimeo as a hosting service for your business, or promoting a product or service, then you are not allowed to use Vimeo. For more information, please read the Community Guidelines.

How do I get people to watch my videos?

Vimeo is not a sea of eyeballs that you must trick into increasing your view count. It is a vibrant community of intelligent and creative people. We strongly encourage you to find people who share your interests and connect with them here.

How do I do that? Interact with people!

The more you interact with the community by liking and commenting on their videos, the more they will be interested in watching your videos and getting to know you in return. To start, we recommend joining some Groups that may interest you or subscribing to some Channels. You should also think about participating in some of the many great Vimeo projects in our Projects Forum.

How do I get my videos featured?

The staff features videos that they think exemplify the best of the best of what Vimeo is all about. If you would like to have your video considered as a Staff Pick or added to the HD Channel, use the shoutbox in each channel to post a link to your video and we'll try to check it out. Please refrain from sending messages to Staff members to watch your videos, that doesn't work that well ;)

How do I log out?

You can log out either by selecting "log out" under Me from the top navigation menu, or going directly to vimeo.com/log_out

Is there any cool Vimeo merchandise?

Yes! We have Vimeo t-shirts available through our friends, Busted Tees. Visit bustedtees.com/vimeo to collect 'em all!

Is there a hi-res Vimeo logo available for download?

You can find hi-res Vimeo logos for downloading on this page: Press
Look for the "Downloadables" tab along the right hand side of the page.

How do I confirm my email?

If you still have not received your confirmation email, please make sure you are checking the email you used to sign up for Vimeo. Be sure to check your spam filter. It may take a little while for the email to get to your inbox, so please be patient.

Have you tried these yet?

Look in your spam box.
Go to your spam filter and be sure to allow emails from Vimeo.com.
Make sure you are checking the email you used to sign up for Vimeo.
Did you spell your email address incorrectly when signing up?

If you still need help, please let a moderator know in our help forum.

What do I get with a Basic account?

Basic accounts receive:

• 500MB per week of upload space
• 1 HD video per week
• Upload up to 10 videos per day
• 1 Channel, 1 Group, and 3 Albums
• Ability to download converted files
• Robust privacy controls
• Basic embedding features
• Huge street cred

Can I have more than one account?

No, users may only have one account per person. Multiple accounts will be removed.

Will my videos ever be deleted?

As long as you log onto Vimeo every once in awhile, you videos will never be deleted. If your account is inactive for a long time, and you don't log in, then we reserve the right to remove your account and any videos that may accompany it. But, we will ALWAYS contact you well in advance of removing an inactive account. To keep an account active, just log on to Vimeo periodically.

What is Vimeo Plus? And why is it so great?

We like to say "It's Vimeo, plus more awesomeness."

Vimeo Plus is an affordable way for you to take your Vimeo experience to the next level. It's everything you love about Vimeo, enhanced to give you more control and more freedom for your videos.

First and foremost, it's 10 times more space for your videos – that means 5GB per week with Vimeo Plus. The videos you upload will have priority conversion and your SD videos will be converted at higher quality. And you thought they looked good before!

Vimeo Plus makes HD embedding a reality as well. You get unlimited HD embed plays for free with your Plus account, and adding more through our Store is super easy. Now your website will look slicker than ever, with streaming HD video in Vimeo's well-designed player.

Speaking of the embed player, customization is the name of the game with Vimeo Plus. You have a totally liberating amount of options for embedding your videos and customizing exactly how they appear on other sites. Control every aspect of the player, from what's shown at the beginning and end, to the player buttons, even down to which sites are allowed to embed your video.

All of this in a completely Ad-Free environment. That's right, when you buy Plus, you will never see banner ads again, leaving you with the cleanest experience in online video sharing you can find anywhere. However, people who watch your videos that are not Plus members will continue to see ads.

We've worked hard to provide you with an impressive set of features at an affordable price. We know you'll love it.

Recap:

• 5GB upload space per week
• Unlimited number of HD videos
• HD embedding
• Higher quality video conversion
• Priority uploading
• Total Player customization
• Advanced privacy options
• Unlimited Groups, Channels & Albums
• No banner ads
• Huge Street Cred!

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How do I upgrade my basic account to Vimeo Plus?

To become a Vimeo Plus member, visit Vimeo.com/plus and upgrade your account from our Vimeo Store! We accept Visa, American Express, Mastercard, and PayPal.

What happens when my Vimeo Plus membership expires?

If you do not renew your membership, your account will revert to the feature set available to non-Plus Vimeo members. You will not lose any videos or channels/groups/albums that you created during your Plus membership, no need to worry. However, any videos you have set special embed options for will revert to the normal embed options for basic accounts. If you chose to store your original source files, they will no longer be available for download 30 days after your Plus account expires.

Did your membership expire? Renew today!

Can I see my purchase history?

You can review your purchase history at any time from your account settings located in the Navigation bar at the top of any page. Click on 'Me' and then choose the 'settings' link. You will be taken to the settings page and you will see options on the left. Click on the 'Account history' link and you can review the history of everything you have purchased from Vimeo, including the date and time you originally signed up for Vimeo Plus.

What if I want a refund for my Plus membership?

If you are unhappy with your Plus purchase, you may send an email request to subscriptions[at]vimeo[dot]com.

• Yearly members are eligible within 30 days from purchase.
• Monthly members are eligible within 5 days from purchase.

For more info on our refund policy visit vimeo.com/terms#refund

If I buy Plus does that mean I can upload anything I want?

No. All Vimeo Plus members must still abide by our uploading guidelines. You are held to the same standard as basic account users.

How do I get an invoice for my Plus purchase?

To receive a detailed invoice for your Plus purchase, simply go to your account settings by clicking on 'Me' in the top navigation bar and then choose the 'settings' link. You will be taken to the settings page and you will see options on the left. Select the Account History link and click the button that says, "send invoice."

What Plus subscription options are there?

We have yearly and monthly subscription options for people interested in upgrading their Vimeo accounts.

Can I change from a monthly to yearly Plus subscription?

If you have a monthly subscription to Plus and want to switch to a yearly subscription, simply go to the Vimeo Store and select the yearly Plus option. Your yearly subscription will begin once your monthly subscription runs out.

How is Vimeo Plus different than a basic account?

How can I pay for Vimeo Plus?

We gladly accept Visa, MasterCard, American Express, and PayPal.

What happens to my old account when I upgrade?

Everything will stay exactly the same except you will have the added benefits and features of Vimeo Plus. You will receive 5GB of uploading space per week which will reset each week on the day you become a Plus member. You will also see a fancy new badge next to your portrait!

How do I customize the embed player with all the fancy new options?

Go to the video settings of any of your video pages, select the 'Embedding' tab and customize the player as you like. There is a helpful sidebar that explains the different customization options:

Vimeo Plus gives you complete control over every aspect of the embedded video player. When you make changes, you can save your settings as presets so you can use those setting again for other videos. Remember, the settings you choose will dictate how this video will appear when other users embed it.

Intro:
Change the settings to allow or disallow other users the ability to remove the portrait, title, or byline when this video first loads.

Outro:
Set a variety of different outro settings that will display when the video ends. Choose 'videos' to display the latest three videos from your videos, channels, groups, our albums. Choose 'These three videos' to pick specific videos, choose 'text' to write your own outro text (basic html allowed), choose 'a link' to display a link to another site, or simply choose 'nothing' if you would like a black screen to display.

Everything else:
Use the settings to completely customize the embedded video player. Leaving everything checked will enable the standard player available to everyone, but as a Vimeo Plus member you can customize all the different parts to your liking. Remember, you can always preview your changes to make sure the player looks exactly the way you want.

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What happens if I change the custom embed options of a video? Does that affect videos that are currently embedded?

Yes, anytime you change the custom embed options for a particular video, that will retroactively change the embed settings where ever that specific video is currently embedded. This is a great way to point people to your latest videos or your website.

Can I embed my HD video outside of Vimeo?

Yes! As a Plus member, you can embed your own videos in HD. If you would like, you can also disable the ability to have your videos embedded in HD. This option is located on the Embed tab within your video settings page.

I purchased Vimeo Plus, are all my HD videos now embeddable in HD?

Yes. Go forth and conquer.

What happens to all my HD videos that are already embedded on other websites?

Those videos will now be playable in HD. You may manage your HD embed plays at anytime in your video settings.

Can I keep my videos from appearing on Vimeo?

Yes, as a Plus member, you can hide your videos from Vimeo.com by going to the video page and clicking the Settings button located under the search box. From there, click the Privacy tab and select, "hide this video from Vimeo.com" and save your changes.

This allows you to embed your video on outside websites, but have it hidden from view on Vimeo.com.

I only want people to see my videos on my site, is this possible?

Yes. If you want to be the only person with the ability to embed your videos, you can use domain-level privacy. To set it up, go to any video settings page and click the 'Privacy' tab, then choose the 'Only on approved sites' option under 'Who can embed this video?' Add the domain names for sites on which you want to allow your video to be embedded.

If I replace my current videos, will the video be converted to the higher-quality conversion available to Plus members?

Yes, if you replace one of your current videos with a newer version, it will be converted to the higher quality conversion available to Plus members. Please remember that using the 'replace' function will still use your weekly quota unless you replace the video within the same quota week you uploaded it.

Will you go back and convert all my older videos to the higher quality conversion?

We're sorry, but we do not have the resources to re-process the back catalog of every Plus user's videos. Doing so would create an unacceptably long conversion queue for all users of Vimeo. However, you may always reconvert videos to the higher quality conversion (if applicable) under 'video file' in any of your video's settings.

Where can I see a receipt or purchase history for Plus?

You can view a copy of your receipt in your profile Account Settings. Go to your profile page and click "Settings." From there select the "Account History" tab.

How do I change my auto-renew for Plus

If you would like to opt out of the Plus account auto renew, you may do so by following the instructions here: vimeo.com/store/optout

How can I change my credit card or billing information?

If you opted into auto-renew, we store your information so that you may change it later. You can change your billing or credit card information at vimeo.com/settings/account

If you did not opt into auto-renew, you will be prompted for your purchase information again at time of renewal.

What is Vimeo PRO? Why is it awesome?

Vimeo PRO is the perfect solution for businesses and companies who want a simple, high-quality platform to host their commercial content. It’s also the cheapest, high-quality business hosting solution on the interweb. Seriously… we checked.

What features are available with PRO?

Included in Vimeo PRO:
-Commercial hosting option (new!)
-High Definition video (up to 1080p!)
-Advanced Analytics
-Unlimited customizable video Portfolio sites
-Unlimited HD embedding
-Fast, Priority uploading
-Super-customizable and brandable video player (new!)
-HTML5 support with the Vimeo Universal Player
-Full mobile, tablet and connected TV compatibility
-Unlisted video review pages (new!)
-Third Party video player support (new!)
-Optional original file storage
-much, much more

What is the difference between Vimeo PRO and Vimeo Plus?

Is PRO better than Plus?

PRO is different from Plus, but not necessarily better. PRO is specifically made for companies, businesses and some professionals who are interested in using Vimeo for business and commercial use. PRO is not an upgrade path from Plus. While PRO offers several features that are not available with Plus, it limits bandwidth and Community involvement. It’s up to you to compare and decide which service is best for you. If you are a business, or want to upload commercial content, then Vimeo PRO is what you need.

Vimeo Plus is intended for individuals who want more features than a Basic (free) account, however Vimeo Plus users may not upload videos that are commercial and that are intended to sell or promote a product or service.

What is the Vimeo PRO Community Pass?

What happens when I turn on the Community Pass?

As a Vimeo PRO member, your account and your videos are automatically hidden from Vimeo.com because PRO allows for commercial use. If you are interested in enabling the Community Pass, you will have the option to show your videos on Vimeo.com. Your actions (videos, comments, messages) must strictly abide by the Guidelines of Vimeo.com. Any Plays on your videos that appear on Vimeo.com will not be counted against your 250,000 PRO Plays. Only embedded Plays count against your PRO Play quota.

A few rules to follow when a PRO account enables the Community Pass:

- You may not use the Community Pass to promote your company, products, or services. Your videos must be non-commercial and created by you — just because you have permission to upload a video, doesn’t mean you created it.

- You may not use the private messaging or video/Group/Channel commenting systems to sell or promote your products or services to the Vimeo.com Community.

- You may not add commercial content to Vimeo.com.

The Community Pass is located in your Account Settings under the Status tab.

What are the uploading guidelines for Vimeo PRO?

What are the uploading guidelines for Vimeo PRO?
Please read our PRO Guidelines.

If you have enabled the Community Pass, then you must abide by the Community Guidelines whenever you make a video public within the Community on Vimeo.com

What are the upload limits with Vimeo PRO?

Vimeo PRO gives you 50 GB of upload space per year up to 5GB per upload. Members can buy 50GB add-on storage packages in the Vimeo Store.

Note: Your price for additional storage is prorated based on how long you've been a PRO member. Please note that any additional storage packages you purchase will be included in your PRO renewal.

What are the play limits for Vimeo PRO?

Vimeo PRO gives you unlimited on-site plays and up to 250,000 embed Plays. Add-on packages of 100,000 plays are available for purchase in our Vimeo Store.

Your Play limit resets to 250,000 when your Vimeo PRO account renews. Unused Plays from add-on packages will roll over for two years.

Will my unused Vimeo PRO Plays roll over?

When your Vimeo PRO renews, your account resets with a fresh 250,000 Plays. Unused Plays from add-on packages will roll over for two years.

What are the bandwidth restrictions with Vimeo PRO?

As of now, we only enforce a limit on Plays. You can buy add-on Play packages in the Vimeo Store if you run low.

What is considered a Vimeo PRO Play?

A play is counted when someone pushes the Play button on one of your videos. Both SD and HD plays are counted equally. However, plays on Vimeo.com do not count against your limit.

What is a Portfolio? How do I create one?

Portfolios are fully customizable websites that allow you to showcase any number of your videos to prospective clients, collaborators, or the world! You can create as many Portfolios as you like, and customize them to your specific tastes – without any Vimeo branding.
To create your Portfolio, click the “Create a Portfolio” button on your homepage, or click ‘My Portfolios’ from the top navigation bar.

If you are a PRO member, you can create one now!

How do I customize my Vimeo PRO Portfolio?

Once you’ve created a Portfolio, you can choose from our available default Themes that give your Portfolio a unique look and feel. You can choose which details will be displayed along with your videos, and also customize the color scheme, upload a background image and a header logo. For the CSS masters out there, we allow you to change any CSS on your portfolio pages.

PRO members can access Portfolio Themes by going to My Portfolio, selecting Settings, and then Appearance.

How do I setup my custom domain with my Vimeo PRO Portfolio?

As a Vimeo PRO member, you can use a custom domain name for your Portfolios (example: example.com). You can easily use a domain you already own, or purchase a domain name elsewhere, then follow these instructions. If you already own the domain name you want to use, you can skip step number 1.

Note: Unfortunately the Vimeo staff will not be able to offer support for all the issues or problems that may occur when setting up a domain. We strongly suggest asking a friend who has done this before for help, or see if one of your fellow Vimeo members can give any advice here in our PRO Domain Forum.

1. Purchase the domain name from a registrar such as GoDaddy, Me-Net, or Register.com. This can be done for about $10 per year.

2. If you want your Portfolio to live on your top-level domain such as “example.com” then you will want to follow the registrar’s instructions to set the domain’s A-Record to 74.113.233.155

Learn more about A-Records here.

3. If you want your portfolio to live on a subdomain such as “videos.example.com” then you will need to add a CNAME Record pointing to vimeopro.com

Learn more about CNAME records here.

4. You may have to wait up to 72 hours for these changes to take effect on the whole Internets.

5. You can test your domain by using the “check domain” link on the Portfolio settings page.

What is a Video Review Page?

Video Review Pages are semi-private, unlisted video pages intended for sharing with clients, collaborators, internal use, or anyone else you want to share your video with. These pages are unbranded and accept anonymous comments, so even people who don’t have Vimeo accounts can leave feedback.

Video Review Pages are automatically created whenever you upload a video, and can be accessed via a link on top of normal video pages and in the ‘About This Video’ box underneath your video. You can also password-protect Video Review Pages in your videos ‘Settings’, represented by the gear icon on the top right of any video page.

Note: Video Review Pages need to be enabled in a videos privacy settings for the generated link to work properly. Please don't forget to tick the box in the Privacy tab!

How do I use a third-party player with Vimeo PRO?

To access your third-party link, go to your video settings page and select the Video File tab. The available video files are listed under “Use your own player.”

What happens if I decide not to renew my Vimeo PRO service?

- Your account will be removed.
- Your videos, including source files, will be removed.
- All your Portfolios will be removed.
- Any videos that were embedded offsite will no longer exist.
- Any custom domains you are using will no longer direct to your Portfolios.
- If opted in to the Community Pass, all of the public actions you took on Vimeo will also be removed. This includes all likes, comments, or messages you made. Channels, Groups, and Albums you created will also be removed.

Will my Vimeo PRO videos work on mobile devices, tablets, and TVs?

Yes! To learn more, check out the Vimeo Everywhere page.

Can I use my own logo in the Vimeo PRO player?

Yes, you can upload a custom logo to use in your PRO player. Your logo will only show up on videos embedded outside of Portfolios and Video Review Pages. We recommend using transparent 100×100 png files, but you can upload whatever you want.
To upload a logo, visit your Account Settings and click the Player Logo tab.

Can I store and access my original source file with Vimeo PRO?

File storage is expensive!
You can really help us out by not to storing your original source files on Vimeo. Remember, we convert all your uploaded files to industry standard, compatible formats that are often just as good as your source files, and those will always be available to download. If you do wish to store your source files, go to your account settings page under the Me drop-down menu, then to the Preferences tab. Check the box that says “Keep my source video files.”

My Vimeo PRO account is about to expire. What should I do?

When your PRO account is close to its expiration date, you will receive a friendly email reminder.

Vimeo PRO accounts are set to automatically renew, so unless you have disabled auto-renewal in your Account Settings menu, you won’t need to do anything at all to enjoy another year of exclusive, customizable Portfolios, in-depth analytics, in-player logos, private/client video pages, custom domains to showcase your work, and more!

What if I require a refund for Vimeo PRO?

We have a 30 day refund policy. Unfortunately any accounts requesting a refund beyond the 30 day mark will not be refunded. You will need to contact support[at]vimeo[dot]com to inquire about your Vimeo PRO refund.

vimeo.com/terms#refund

What happens when I convert my Plus account to PRO?

If you choose to convert your Plus account to PRO, the following changes will occur:

- Your bandwidth will be limited to 250,000 plays per year. Add-on packages are available if you need more Plays in the Vimeo Store.

- Your storage limit will be set at 50 GB per year. Add-on packages are available if you need more storage space in the Vimeo Store.

- Every new video you upload will automatically be set to private. You can manually toggle the privacy to public in your video settings.

- Your Vimeo PRO account will renew at a new price. You can get all your Vimeo PRO account details in your Account History.

Am I allowed to charge for access to my Vimeo PRO videos?

Yes, with Vimeo PRO you are allowed to charge access to your videos that are embedded on your personal website. Setting up the system to charge them is up to you. Unfortunately we can not provide support of ways to charge for access to videos.

Why do add-on packages cost as much as PRO?

You may have noticed that our add-on packages are priced equally to our baseline Vimeo PRO offering. When you buy PRO, you are initially allotted 50GB's of upload space per year and 250K of offsite or embed plays. Extra storage capacity or plays are priced similarly to our base offering because, to be very transparent, our base package is pretty much the lowest possible price we can offer without substantial revenue loss. Additional packages allow us to make back incremental revenue that is lost when PRO members use up all their space and storage. The vast majority of PRO members will not reach their limits, which means it is easier for us to charge a lower price for everyone. When a PRO member does reach their account limits, the add-on packages help us keep Vimeo humming along as one of the most affordable video sharing platforms out there. In summary, we try very hard to give everyone the best deal possible, even if that means we don't make a lot off of our heavy-use PRO members.

Can I see my purchase history?

You can review your purchase history at any time from your account settings located in the Navigation bar at the top of any page. Click on 'Me' and then choose the 'settings' link. You will be taken to the settings page and you will see options on the left. Click on the 'Account history' link and you can review the history of everything you have purchased from Vimeo, including the date and time you originally signed up for Vimeo PRO.

How do I share a video with my friends and family?

You can share a video with anyone, even people who are not members of Vimeo. Move your mouse over the video window. This will bring up the video controls. Click the 'Share' button. Now you can enter email addresses for non-members or Vimeo members' user names. Add a personal message if you'd like, then click the 'share' button. They will receive an email with a link to your video. That's it!

Can I upload more than one video at a time?

No, you may only upload one video at a time.

How many videos can I upload?

Basic account users can upload 500 MB a week (with a max of 10 files per day). Plus users can upload 5 GB per week, and there is no per-day upload limit.

This quota resets weekly, and your personal reset day can be seen on the right side of the Upload Page, along with how much space you have remaining this week. Videos that you upload remain on the site, so you can upload 500 MB of videos this week, and another 500 MB next week, and they'll all be there for the watchin'.

Are there limits on file sizes or file types for uploads?

There is a 5 GB per file limit for Plus users, which does not affect Basic account users.

We accept the following file types: asf, asx, avi, divx, dv, dvx, m4v, mov, mp4, mpeg, mpg, qt, wmv, 3g2, 3gp, 3ivx and 3vx

Please note: There are a million variables in video compression. Sometimes, even though a file type is accepted by the Vimeo uploader, the Vimeo conversion will fail. Take a look at our recommended compression settings to make sure your video plays well with Vimeo.

What is compression? Should I compress my videos before uploading them?

Compressing a video reduces the file size. While it can take time to compress a video, it will be a faster upload, and also a faster download for anyone you choose to share the original file with. We strongly recommend you compress the videos you upload to Vimeo. You'll be able to upload more videos that way!

Please see our compression suggestions for the best advice on how to do it.

How do I compress my video?

Please take a look at our handy recommended compression settings for the best advice on how to compress your video.

Can I ever access/download the original video file I uploaded?

File storage is expensive!
You can really help us out by not to storing your original source files on Vimeo. Remember, we convert all your uploaded files to industry standard, compatible formats that are often just as good as your source files, and those will always be available to download.

If you are Plus and do choose to store your source files, they will be available for as long as you remain Plus, and for 30 days after your Plus expires.

Basic accounts' original source files are stored for one week from the upload date, after which they are removed. After one week you will still be able to download the converted file (in MP4 format).

Plus users can opt in to having their original source files stored with no time restrictions. Go to your account settings page under the Me drop-down menu, then to the Preferences tab. Check the box that says "Keep my source video files."

How do I download the source file? All I get is a new window with the video playing.

Is your browser loading and playing the video instead of downloading it? Try right-clicking the download link and choosing the "Save as" option.

Are there limits on downloading original video files?

We feel that it's important to allow users to download the original, uploaded video file, if the owner of the video chooses to allow it. We provide this feature so that you can see the video
exactly as the videomaker intended it to be seen. However, we also have to guard against over-use of this feature. By being cautious with our bandwidth costs, we will be able to provide the Vimeo for years to come; hopefully until your great-grandkids log on to watch your videos.

Vimeo members with Basic accounts are limited to downloading 5 original video files in a 24-hour period. Each original video file on Vimeo can be downloaded a maximum of 100 times per day. Please note that users with Basic accounts have the ability to make available their original source file for up to one week from the upload date. After that time only the converted, MP4, version of the video will be down-loadable. Plus users always have the ability to make available and download their original source files.

Just to be totally clear here, we're talking about the video file that you uploaded, and which can be downloaded using the link on the right side of the page where you watch the video. This restriction is not related to the streaming video you watch in the Vimeo player.

I want to use a video I saw on Vimeo. Do I need permission?

Yes, it's always a good idea to contact the video maker if you want to use a video. Our members retain copyright of their works, and it's up to them what type of use they choose to allow.

Someone is using a video I uploaded to Vimeo without my permission. What do I do?

Formal DMCA takedown requests should be sent to rights[at]vimeo[dot]com.

Can I replace a video and keep the comments, plays, likes, tags etc?

Sure can! On the top right hand side of a video page you will see the 'Settings' button represented by a gear icon. Click the 'Settings' button and from there, choose the 'Video File' option. This brings up the Replace feature, which allows you to upload a new video file, while retaining the comments, plays, likes, tags, etc, just like you wanted.

How do I add flickr photos to my video page?

First step, go to the video page and click the 'Settings' button represented by the gear icon on the top right. Once you're on the Settings page, click the 'Photo' tab on the left side. You're almost done! Go the Flickr page for the photo you want to add and copy the URL. Now paste it into the box on the 'Photo' tab and then click 'Add'.

Why can't I play a video on Vimeo?

Make sure you have installed the newest version of Adobe Flash Player. You also need to have javascript enabled on your browser to load the player. If the video still won't play, check the Help forum to see if we are experiencing technical difficulties.

Go here to see which version of Flash you're using and update if you need: flash version checker

How do I delete a video?

Go to the video's individual page. At the top right side of the page you will see the 'Delete' button. Click this, and then confirm your decision. Better be sure! Once it's gone, it's gone.

If you uploaded the video during your current quota week, you will get the space back.

How do I edit my video's settings?

Go to the video's individual page where you read the comments and watch the video. At the top right, there is a 'Settings' button represented by a gear icon. If you click that, you'll be able to change the information for that video.

How do I change the description of my video?

Go to the video's individual page, where you read the comments and watch the video. At the top right, there is a 'Settings' button. If you click that button, you'll be able to edit all sorts of info, including the description.

How do I change the title of my video?

Go to the video's individual page, where you read the comments and watch the video. At the top right, there is a 'Settings' button. If you click that button, you'll be able to edit all sorts of info, including the title.

I uploaded an HD video on Vimeo and it didn't show up in HD, what gives?

First thing's first, make sure you actually uploaded an HD video. Please be advised that in order to receive the HD treatment, your HD video needs to be greater than 4:3 aspect ratio and at least 1280 pixels wide.

Vimeo allows Basic members to upload one HD video per week, so if you upload two HD videos within the same week, only the first will show in HD, the other will appear in SD.

If an unusual amount of time has passed, and the HD version is still not up, make sure you are using our recommended compression settings and try again.

How do I see the stats on my video?

Go to the video's individual page where you read the comments and watch the video. Down the right side of that page, you will find the stats section.

You can also see the stats of multiple videos at once. Go to 'Videos' in the top navigation menu, then 'My Videos', and then choose to view the videos in 'detail' mode in the sort bar.

What is the difference between "loads" and "plays"

Every time the Vimeo video page or webpage loads the embedded player, the loads count increases.

Plays, on the other hand, are only counted when someone actually clicks the play button to view your video.

How do I change the preview image (thumbnail) on my video?

Some people call these poster frames or preview images. We call them thumbnails.

To change your thumbnail, go to the video's individual page where you read the comments and watch the video. At the top right there is a 'Settings' button represented by a gear icon. If you click that button, you'll be able to edit all the information for that video.

You can also upload your own, custom thumbnail image. See the tutorial below:

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Can I edit my videos once they are uploaded?

Unfortunately, Vimeo does not have a video editing function. Please edit your videos before uploading them to Vimeo.

Why can't I see some people's videos?

Some people choose to make their videos private. Watch the video below to learn more about this feature.

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How do I add my people to the credits of my video?

Go to the video's individual page where you read the comments and watch the video. Down the left side of the page, you will see the credits box, which offers you the option to 'Add Credits'.

You can also access these settings by clicking on the 'Settings' button represented by the gear icon on the top right of page. If you click that button, you'll be able to edit all the information for that video using the menu to the left of the settings page.

Why are videos stuttering?

We know stuttering is annoying, and there are many possible reasons why you may be experiencing poor video playback. Vimeo requires a better than average internet connection and computer processor, so if you have a slow connection or older computer, you may experience issues. If not, here are a few things you can try:

1) Make sure you have the latest version of Flash running on your computer. You can check what version you have here: vimeo.com/help/flash

2) Please turn off any other programs, virus protection, ad block, or energy saving settings as they may interfere with video playback.

3) Try closing other browser taps if you have many opened.

4) Try another browser and see if that helps.

Important! In general, videos with fast camera pans, quick zooms in and out, fast moving subjects (think nascar races) or sudden changes in light conditions do not compress well.

What is the maximum video file size and length?

Your video can be as long as you like. The only limit is your file size. If you have a basic account, you are limited to 500 MB per week. However if you upgrade to Plus, you get 5 gigs of upload space per week, with a limit of 5GB per file. To find out more about Vimeo Plus go to vimeo.com/plus

What does “Scaling On” mean?

This means the video is being stretched to fit your screen in full screen mode. If you click the 'Scaling off' button in the player, you will see the actual size of the video, without any enlargement.

Can I create chapters for different parts of my video?

Kind of. We have a timestamp feature that allows you to link to different times in a video from the description. To timestamp a video, put the specific time of the video you would like to link to. For example, writing 2:32 in the description, will send a viewer to the 2 minute, 32 second mark after the video loads. You may add as many timestamps as you so please.

How do I make mobile versions of my videos?

Plus users can make mobile versions of their videos two ways.

1. Plus users who own an iPhone, iPod Touch, Android, or Palm Pre can now go to our mobile site vimeo.com/m and make mobile versions of their videos. After logging in, click "My Videos" then the "Generate Mobile Videos" button!

2. Plus users can make mobile versions of their videos by going to their Global Settings page and checking the "Yes, make my videos mobile-ready" box. You can also do so from any video's settings page and clicking on the Video File tab, then checking the same box and saving the changes.

Once you choose to make mobile versions of your videos every new video you upload will get a mobile version and all of your existing videos will be queued up to be converted.

Can I loop a video?

Sure can! To loop a video, right click on the player and click 'loop is off', thereby turning 'loop on'. Looping a video will make the video repeat without having to push play over and over and over and over and over.

Does Vimeo support closed captioning?

Vimeo does not currently support the use of separate closed captioning text files. If you want any kind of text to appear in your video, including closed captioning, it needs to be added to the actual video, like any other graphics.

We hope to have time to develop proper support for closed captioning soon.

What is Creative Commons?

The idea underlying Creative Commons is that some people may not want to exercise all of the intellectual property rights the law affords them. We believe there is an unmet demand for an easy yet reliable way to tell the world “Some rights reserved” or even “No rights reserved.” Many people have long since concluded that all-out copyright doesn't help them gain the exposure and widespread distribution they want. Many entrepreneurs and artists have come to prefer relying on innovative business models rather than full-fledged copyright to secure a return on their creative investment. Still others get fulfillment from contributing to and participating in an intellectual commons. For whatever reasons, it is clear that many citizens of the Internet want to share their work -- and the power to reuse, modify, and distribute their work -- with others on generous terms. Creative Commons intends to help people express this preference for sharing by offering the world a set of licenses on our Website, at no charge.

Learn more about Creative Commons here!

How do I add Creative Commons licensing for my videos?

If you want to apply a Creative Commons license to your videos, simply go to your video page and click the settings gear located under the search box. Open the tab labeled "License" and select the type of Creative Commons license you want to apply to your video.

Do I have to put Creative Commons licenses on my videos?

No, you don't have to add Creative Commons licensing to your videos, but it is a great way to share and collaborate with others. Some Vimeans want to share their work -- and the power to reuse, modify, and distribute their work -- with others on generous terms. Creative Commons intends to help people express this preference for sharing by offering the world a set of licenses.

What do the different Creative Commons licenses mean?

Attribution -- You let others copy, distribute, display, and perform your copyrighted work — and derivative works based upon it — but only if they give credit the way you request.

Share Alike -- You allow others to distribute derivative works only under a license identical to the license that governs your work

Non-Commercial -- You let others copy, distribute, display, and perform your work — and derivative works based upon it — but for non-commercial purposes only

No Derivative Works -- You let others copy, distribute, display, and perform only verbatim copies of your work, not derivative works based upon it.

You can also choose different combinations of these licenses. For more in-depth information including license deeds and legal codes, please visit the Creative Commons about page.

Can I search by Creative Commons licenses?

Not yet, but soon you will be able to search for videos on vimeo according to their licenses. This will help you easily find videos that you can use for projects and collaborations!

How do I put licenses on all my awesome videos at once?

Sorry, but at the moment, you can't apply a license to all your videos at the same time. But don't fret! We'll be adding this functionality in the future.

Can I customize my video link?

Yes, on your video page, click the settings gear and choose the "custom url" tab. Now your links can have some context wherever you share them.

If you haven't set up your custom profile URL yet, you can do so in your profile settings here: vimeo.com/settings/shortcut

What do the different privacy settings do?

Vimeo respects your videos and your right to decide who watches them. Privacy options allow you to upload videos and choose who can see them. To access the privacy settings of your video, click the 'settings' button represented by the gear icon on the top right-hand side of any video page. There are two options - public, and private.

• Public videos are available to anyone on the internet.

• Private videos allow you to choose from the following options (and do not appear on any public listings or search results):

• Nobody else means only you will be able to see this video.

• My contacts will only be available to your contacts on Vimeo.

• People you choose allows you to individually choose Vimeo users who are cleared to watch this video.

• Password protected videos will require a password that you choose. You can also embed this video on another site and it will ask for the password there.

• Hide from Vimeo.com (Plus + PRO only) by going to the video page and clicking the Settings button located under the search box. From there, click the Privacy tab and select, "hide this video from Vimeo.com" and save your changes. This allows you to embed your video on outside websites, but have it hidden from view on Vimeo.com.

• Domain-level privacy (Plus + PRO only) by going to any video settings page and clicking the 'Privacy' tab, then choose the 'Only on approved sites' option under 'Who can embed this video?' Add the domain names for sites on which you want to allow your video to be embedded.

• Video Review Pages (PRO only) are semi-private, unlisted video pages intended for sharing with clients, collaborators, internal use, or anyone else you want to share your video with. These pages are unbranded and accept anonymous comments, so even people who don’t have Vimeo accounts can leave feedback. Video Review Pages are automatically created whenever you upload a video, and can be accessed via a link on top of normal video pages and in the ‘About This Video’ box underneath your video. You can also password-protect Video Review Pages in your videos ‘Settings’, represented by the gear icon on the top right of any video page.

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Can I share a private video?

You can share videos with password-protection, videos with certain Vimeo users, or videos with all of your contacts. If you share a password-protected video, an email will be sent with the password inside the email. This can be done via the Share button on the player from a password protected videos page.

If you are a PRO member, you can use Video Review Pages.

Can I share lots of private videos all at once?

Yes, you can set many videos to any privacy setting and then add and share them with Private Albums.

Are private videos indexed by search engines?

No, private videos will not show up in search on Vimeo or in other search engine results.

Why would I make my videos private?

Make videos private if you don't want the whole world to see them. Sometimes you might want to keep a video private so you can get feedback on it or just share it with your close personal friends. Privacy options are available so you can have complete control over who sees your videos.

Can I change the privacy settings at anytime?

Anytime! To access the privacy settings of your video, click the 'Settings' button represented by the gear icon on the top right-hand side of any your video pages.

You can also change them all at once in your global settings.

How do I stop users from downloading my videos?

If you do not want your videos to be downloaded by others, click the 'Settings' button represented by the gear icon on the top right-hand side of any your video pages. From there, deselect allowing users to download your video under the 'Privacy' tab.

How do I change the privacy on all my videos at once?

Global settings allow you to apply privacy preferences to all of your existing videos and set preferences for future uploads. Go to your profile and select the Settings gear icon. Choose the Video Preferences tab and make your choices!

Or you can just go here!

What are tags?

Tags are keywords or terms that describe your video. For example, if you tag your Hawaii vacation video with the words 'Hawaii' and 'vacation', you'll be able to easily find other related videos and it makes it easier for other Vimeo users to find your videos. Everybody wins!

Is there a limit on the number of tags I can add to a video?

You are limited to 20 tags on your videos. We encourage you to add only relevant tags as too many tags can make your video harder to find.

Why should I tag my videos?

Tagging your videos makes it easier for other Vimeo users to find them in searches and on tags pages. This way, folks can find your videos that interest them more easily.

I've tagged my videos, why aren't my they appearing in searches?

If you have just recently uploaded a new video, or just recently made it public, it may take a little while to show up in our search results. If your videos do not appear in search results after a day, try adding more relevant terms to the description or title of your video, that will help.

Can I subscribe to a tag?

You betcha! Visit vimeo.com/tag:XXXX and then click the check mark on the top right of the page to subscribe to that tag. Then, every video with that tag will show up in your inbox.

What does 'embedding' mean?

Embedding allows you to take a video - or someone else's video - and post it on a web page outside of Vimeo. For example, you can embed a video into your blog and then people can watch your video there instead of having to go to Vimeo to watch it.

How do I embed a video into another site?

Just click on the button labeled 'embed' that appears on your video when your cursor is hovering over the video screen. A screen will pop up with an embed code, copy and paste the code into your website or blogging software.

Can I customize the way the embedded video looks?

Basic accounts allow for some customization of player size, text colors, and numerous other features. For more information, click on the 'Customize embed options' link at the bottom after clicking on the embed button.

Vimeo Plus members enjoy complete control over their embedded player, including options to choose what happens at the end of your video after its finished, and even to choose what specific sites your video can appear on. Check out all the amazing features with Vimeo Plus!

How do I set videos to autoplay or loop when I embed them?

When choosing to embed a video from the site, click the blue text link in the lower half of the lightbox that says "Customize Embed Options". Then simply check the boxes to either loop the video, autoplay, or both.



Please note that autoplay and/or loop will not work on mobile devices.

Can I make my embedded videos default to HD?

Plus and PRO users have the option to not only embed their videos in HD, but also to default those videos to be viewed in HD. This is a sweet way to make sure that your crisp HD videos are seen in their full resolution glory when they are embedded off of Vimeo. If you want all your videos to default to HD just go to your account settings and select the preferences tab, you'll see an option labeled "Default embedded videos to HD quality?", check the box next to "Yes, make my videos HD by default everywhere," and then click save below!

Alternatively, if you have a specific video you want to default to HD mode click the "settings" gear on your video clip page, and select the embedding tab. At the top of you'll see an option to check, "Default this video to HD quality when embedded." Don't forget to click save changes on the left side!

Why isn't the embed button showing up on some videos?

Users have the power to disable embedding in their privacy settings. If you aren't seeing the embed option, it means the owner of the video has disabled it. You cannot disable embedding without making your video private.

How do I embed my video in WordPress?

WordPress alters Vimeo's embed code when embedding in their software. Please use this workaround when embedding Vimeo videos in a WordPress blog - support.wordpress.com/videos/vimeo/

For the Universal Player, use this plugin: wordpress.org/extend/plugins/embed-iframe/

What is the Universal Player?

The Universal Embed Code is a new form of our embed code that allows the Vimeo player to appear on desktops, and including iPhone, iPod Touch, and iPad.

What about all the old embed codes out there?

You'll need to replace your old embed code with our new one if you'd like it to be compatible with more devices. Every time a piece of old embed code is upgraded to new embed code, an angel gets its wings!

Can I still customize the Universal Player like my others?

Yes, the new embed code will respond to all current presets and customization. You can do this by going to your videos embed settings. Click the gear icon in the top right corner of a videos page, then click then Embedding tab on the left. From there create presets or one time configurations of the player.

What videos will play on my mobile device using the Universal Player?

Any of the videos that currently play on mobile devices. This means videos that have had their mobile versions enabled by the Plus members that uploaded them. If you are a Plus member, enable this feature in your video settings.

Is the Universal Player the embeddable HTML5 player?

Yes and no. The code will show the optimized player for whatever device you're watching the video on. If you've opted into the HTML5 player from our site, it will become the default player for you on both your regular computer, and mobile devices.

Will my privacy settings still apply with the Universal Player?

Yes. Your privacy settings will carry over completely, no need to worry.

Do I have to be Plus to use the Universal Player?

No, all users will have access to the Universal Player.

Can I still access the Moogaloop JavaScript API for the Universal Player?

Yes, the Javascript API is available for all players. You can access documentation below:

Moogaloop API Docs

How do I embed the Universal Player code with Facebook Markup Language?

If you want to embed a Vimeo video using FBML, please use the sample code below. Please note we cannot provide support for this. Please only use FBML if you are versed in it.

Can I embed my video on an HTTPS domain?

We are currently beta testing HTTPS support for embeds. When copying the embed code into your site, simply edit the embed code to change the "http://" part of the URL to "https://".

Do I have to have a Vimeo profile?

Yes, every user has a profile on Vimeo. We recommend that you customize it by uploading a picture (avatar) of yourself and maybe tell other users a little bit about yourself. You can share a little or a lot, it's up to you. We have a very friendly community here, so we encourage you to share something about yourself.

How do I edit my profile?

In the top navigation bar, click on 'Me' then 'Settings'. This will take you to your settings page where you can add a description about yourself, add your location, and upload a portrait. Once you are finished updating your information, make sure to click 'Update settings' at the bottom of the page. You can also access this page by clicking 'Edit your Profile' link on your profile page.

What should I write in the 'Bio' section?

Anything you want! Share something about yourself: why do you use Vimeo? What kind of videos do you like to watch or make? What kind of camera do you use? How many cats do you have? This is an area to write a little about yourself and your interests. Many users also like to link to their blogs or other personal websites.

What is that weird smiley face icon and how do I upload a picture of my own?

This is the default image that Vimeo uses as your avatar or portrait. You can replace this with an image of you to give your presence on Vimeo more of your personality. To do this simply click on the 'edit my profile' link at the bottom left of your profile page. From there select the 'portrait' tab and click on the upload button. You can upload several different portraits and choose anyone of which to feature as your primary picture. If you'd like to delete a portrait simply click on the red X found on the upper left hand corner of each portrait in the settings mode.

Can I change my screen name?

You can change your screen name by going to the 'Personal Info' tab in your profile settings. You can also access this area under 'Me' in the top navigation bar, then 'Settings'. In the field labeled 'First & Last Name' type in your screen name. Make sure to click on the 'update settings' button on the bottom of the page to save your changes.

My Vimeo account is showing up when I Google my name. How do I stop that?

The only way to stop Google from indexing your profile on Vimeo is to remove your account. Otherwise, you can also change your screen name to something different so when people search your name, it does not show up.

How do I hide the recent activity on my profile page?

To prevent your recent activity from showing up on your profile page just navigate to your account settings page. Click on the profile page tab and uncheck the option under activity stream that reads, "Yes, show my activity on my profile page"

How do I create a custom URL for my profile?

Go to 'Me' in the top navigation bar, then 'Settings' and select the 'Shortcut Url' tab to the left. In the available field type in what you would like your shortcut url to be.

Can I order my videos in my profile?

You cannot order all your videos at this time. However, you can sort your videos by newest, oldest, most played, most liked, etc using the sort bar feature at the top of 'Your videos' page.

Is it possible to choose my profile page videos?

You may feature up to three of your videos on your profile page. You may also feature a video as your portrait on your profile page. To do so, click on 'Me' in the top navigation bar, then 'Settings', then the 'Profile page' tab on the left and input the links to the videos you would like to feature.

Can I customize my profile?

Absolutely! Customizing your profile is easy. You can add a description about yourself, a portrait picture, as well as feature specific videos. To customize your profile, go to 'Me' in the top black navigation bar, then 'Settings' and customize away!

Why don't my Channels and Groups display on my profile?

Your profile page shows which Channels and Groups you are subscribed to. In order to see Channels and Groups you moderate, click on the Channels or Groups buttons on your profile page and select the 'moderated' option in the sort bar underneath the 'Your Channels' or 'Your Groups' pages.

How do I delete a profile picture?

Go to your profile and click Edit. Choose the Profile picture tab. Red X's will appear on your previously uploaded profile pictures. Click the red X and that picture will be deleted.

I forgot my password, what do I do?

If you can't remember your password, just go to the login screen and click 'I forgot my password.' A link to reset your password will then be sent to the email address you use to log into Vimeo.

How do I change my password?

Click on 'Me' in the top navigation bar, then 'Settings.' From there you can select the 'Password' tab and change your password.

Can I sign in with more than one email address?

Yes, you can add multiple email addresses to use for signing into your Vimeo account, however your email notifications will only go to your main email address.

Do I have to use my real name when I sign up?

No, you don't have to use your real name, but whatever you choose is going to be how people address you in the community. Most people use their real names or a nickname. And if you decide to change your mind, you can change it later in your account settings.

Why do I get so many emails from Vimeo?

Vimeo sends you emails so you can keep up to date with activity on Vimeo! If someone comments on your video, or adds you as a contact, we send you an email so you know. If you would rather not get so many emails, you may change your notification settings under 'Me' in the top navigation bar, then 'Settings', then select 'Notifications' from the menu to the left of the screen.

How do I change my email notifications?

You can change your notification settings in your settings page. Click 'Me' in the top navigation bar, then 'Settings', then 'Notifications' from the menu at the left of the screen. Deselect the notifications you no longer wish to receive and make sure to click 'Update Settings' when you are finished.

What is the personal email address I can use to upload my videos via email?

When you are on the upload page, your personal email address for uploading videos via email or your phone is located at the bottom of the page. Visit the upload page and find your email upload address.

How do I delete my account?

Go to 'Me' in the top navigation bar, then click 'Settings'. Click on 'Delete My Account' and follow the steps.

Can I link my Vimeo account with my Facebook or Twitter account?

Yes! You can link your Vimeo account to Facebook and Twitter to share your likes and uploads. Go to vimeo.com/settings/extend and follow the prompts to connect the accounts. Then after you are connected, you can choose what activity you'd like to share with Facebook or Twitter by using the checkboxes under each one.

Can I change the email I use to sign in to Vimeo?

If you want to change your email or add another email. Go to your profile settings and click "add email." Check the box if you want to use that new email as your main, log in and notification email.

What is a Vimeo Group?

A Group is a mini-community within Vimeo that you can join and add videos to. Groups allow you to share and discuss videos, photos, music, and events with other people that enjoy the same stuff.

How do I start a Group?

Go to the Groups Homepage and click start 'create a group' then follow the steps to customize it and add videos.

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Can I create more than one Group?

Basic account users can create 1 group. You can create unlimited Groups with Vimeo Plus!

How do I get people to join my group?

You can invite people to your group by clicking the 'Invite' button on your Group's homepage. Then follow the instructions!

How do I add videos to a Group?

First, you must either join or create the Group that you are interested in adding a video to. To join a Group, click the 'Join this Group' button on any Group homepage. Then, when you find a video that would be a great fit for that particular Group, click the 'Add' tab to the right of any video page and select your Group. You may also upload a video straight to a Group that you are a member of on that Group's home page.

What is the difference between a Group and a Channel?

A Group is a mini-community within Vimeo that allows people to interact and share with each other. A Channel is user-curated destination to watch videos.

The main different between the two is that a Group is intended for users to collaborate, share, and discuss videos with other members, while a Channel is intended as a destination to watch videos. We recommend exploring both features before deciding which is best for you. Explore Channels and Groups.

Can I change the name of my Group?

On your Group page, select the tab labeled 'Settings'. Then edit the details on that page.

How do I customize my Group and make it look all snazzy?

To spiff up your Group simply select the tab labeled 'Settings' and click through the different themes available. Choose your favorite!

Can I create a group album?

Yes, as long as you are a moderator. To create a group album, open any video within the group, go to the add tab and click ‘New Album’.

How do I find Groups I may want to join?

You can check out the Group Directory or peruse the Groups homepage.

How do I leave a Group?

If you decide you no longer want to be in a Group, click the 'Prefs' tab and follow the instructions to leave the Group.

How do I delete my Group?

Are you sure you want to delete your Group? Know that if you'd like to transfer ownership to another user, you can do this in the 'Settings' tab. Otherwise, to delete your Group, go to the 'Settings' tab and click the orange 'Delete this Group' button on the left side. Remember, once you delete a Group you cannot get it back and it will be removed completely.

What happens if I'm the moderator and I decide to leave the group?

If you are the moderator of a Group, you will need to transfer ownership to another moderator or Group member. If you don't, the Group will be orphaned.

Why can't I add videos to a Group?

Make sure you're signed in and are a member of the Group. Also, check the privacy settings on your video before you try adding a video to a Group. Depending on the privacy features a Group has you may or may not be allowed to add your video to a particular Group. Additionally, there is a limit of adding your video to 10 Groups.

Will a private video be playable to non-group members?

If you add your own private video to a Group, you are giving permission for that Group to see your video and it will be viewable to those members.

My video was added to a Group that I don't want it to be in, how do I remove it?

Go to the video page of the video you would like to remove and click the 'Add' tab. Then uncheck the Groups you would like to remove for that video. You may also remove the videos from the Groups video page itself using the 'Remove' button represented by the X icon on the top right side of the video page of that Group.

How many groups can I add a video to?

You can add each of your videos to a maximum of 10 groups. We have this limitation to keep group content focused.

The 10 Groups a video is added to can always be changed. Just uncheck some of the Groups currently selected, and then add some new ones!

Can I make my Group private?

You can make your Group private easily! Just go to the settings tab in your Group and select the membership section. There you'll see an option called 'Group privacy settings', you can select to make your Group visible only to members of your Group. Anyone who's not a member of the Group who navigates to it will see a message stating that this is a Private Group and they do not have permission to view it. This privacy setting will also make the Group not show up on your profile as either joined or moderated.

What are Albums?

Albums allow you to organize videos into sets. Use Albums to organize your videos or ones you find on Vimeo later on. For example, if you have lots of videos about your cats, you can create an Album labeled 'Cats' and add all you cat videos to that album. Then, you can share that set of videos with all your cat-lover friends.

How do I create an album?

To create an album, go to one of your videos and click on the add tab. In the add tab, scroll down to the bottom and click ‘New Album’.

Can I create more than one Album?

You can create up to three Albums with a Basic account. If you are a Plus member, you can create as many albums as you wish. Learn more about Vimeo Plus!

Can I create a private Album?

You can create a private Album two ways.

1. Click the 'Settings' button on your album page and choose to password protect it. From then on, all these videos will now fall under the password protection of that album and you can securely share it with your friends and family.

2. Go to one of your public or private videos. Click the Add tab and select "new album." Add any other videos you want. Afterward, you can set a password for the album.

Note: (1) Private albums only protect access to the list of videos itself, they do not change the privacy of the videos. Therefore public videos will still be public if visited outside the private album. (2) Private videos placed into a public album will not appear to other users or when logged out.

How do I share an Album?

Go to the Album you wish to share under 'My Albums' in the top navigation bar. On the 'Your Albums' page, click the Album you wish to share. Once you are on the Album page, click the 'Share' button located to the right side of the page and follow the instructions.

Can I arrange the order of videos in my Album?

Go to your Album page and click the 'Settings' button. From there choose the tab labeled 'Arrange' and follow the instructions.

How do I change the thumbnail cover of my Album?

Go to your Album page and click the 'Settings' button. From there choose the tab labeled 'Thumbnail' and follow the instructions.

Can I publish an Album as a playlist?

You can use any of your Albums as a playlist by making it into a widget and embedding it on your site. To create a playlist widget, go to the 'Make Widgets' link under 'Tools' in the top navigation bar. Select the 'Hubnut' widget and select the Album you would like to use to populate your widget with under 'Choose your video stream' and then grab the embed code and embed it on your site. You may also use the 'Hubnut' format in any of your Albums' view modes using the drop down menu.

What is Watch Later?

Watch Later is a handy way to bookmark videos you don't have time to watch at the moment. When you click the 'Watch Later' button on any Vimeo player, it will go into your private Watch Later album.

Are people notified when I add their video to Watch Later?

No, members will not be notified when you add their video to your private Watch Later album.

How do I remove a video from Watch Later?

When you are all caught up with the videos in your Watch Later album, you can clear it out by clicking the "Clear This Album" button. Videos you add to Watch Later will remain in your album until you clear the album.

What is a Vimeo Channel?

Vimeo Channels are a simple and beautiful way to showcase videos. Create a Channel to give your viewers a slick destination to watch your videos, or other videos you find on Vimeo. Other people can subscribe to your Channel and the videos you add will show up in their inbox. Check out Channels.

How do I create a Channel?

Visit the Channels homepage and then click the 'Create a Channel' button at the top of the page.

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Can I create more than one Channel?

Users with Basic accounts may create one Channel only. If you're a Vimeo Plus member, you can have as many Channels as you wish. Learn more about Vimeo Plus!

How do I get people to subscribe to my Channel?

You can let your friends know about your Channel by inviting people to subscribe. Use the 'Share' button on your Channel page and enter the email addresses of your friends or user names on Vimeo.

How do I add videos to a Channel?

When you find a video you'd like to have in your Channel, click the 'Add' tab to the right of the video player and check the Channel you'd like to add the video to.

Can anyone add a video to a Channel?

Only moderators and Channel creators can add videos to a Channel. To add moderators to your Channel, click the 'Settings' button on your Channel page and follow the instructions in the 'Members' tab.

What is the difference between a Group and a Channel?

A Group is a mini-community within Vimeo that allows people to interact and share with each other. A Channel is user-curated destination to watch videos. The main different between the two is that a Group is intended for users to collaborate, share, and discuss videos with other members, while a Channel is intended as a destination to watch videos. We recommend exploring both features before deciding which is best for you. Explore Channels and Groups.

Can I change the name of my Channel?

Absolutely. To change the name of your channel, click the 'Settings' button on your Channel and change any information you wish. Make sure to click 'Update Settings' at the bottom of the page to save your new information.

How do I customize my Channel and make it look all snazzy?

To change the theme and logo of your Channel, click 'Settings' on your Channel page. From there click 'Theme and logo' on the menu and snazz away!

How do I find Channels I may want to Subscribe to?

You can search for Channels by using the search box at the top of your screen. We also recommend visiting the Channels homepage for featured Channels on Vimeo and links to categories of different Channels.

How do I unsubscribe from a Channel?

If you want to unsubscribe from a Channel go to that Channel and click the 'Unsubscribe' button.

How do I delete my Channel?

If you decide to delete your Channel, go to your Channel homepage and click 'Settings.' Then click the orange 'Delete Channel' button and follow the instructions.

Why can't I add videos to a Channel?

If you're trying to add a video to a Channel and it is not working, the owner of the video probably chose to disable that function for their video. If you think it's an absolute perfect fit for your Channel, you can always send the owner a nice email requesting they allow that video to be added to a Channel.

Can I create a custom URL for my Channel?

Yes. Click the 'Settings' button on your Channel and under the 'Details' tab on the menu to the left click 'Shortcut URL' and follow the instructions.

What if I add private videos to a Channel?

If you add a private video to a Channel, that video will become public in that Channel only. The private video will always retain its privacy outside of the channel, but adding it to a public Channel means you are giving permission for that video to be viewed in the Channel you add it to.

How does Channel Privacy work?

You can choose who can view your Channel by clicking the 'Settings' button and then 'Membership' in the menu of the left. You can select from the following privacy options:

• Everybody can see this channel - means everyone in the whole world can view your channel.
• Only moderators can see this Channel - means only the moderators you have added to your channel can view that channel
• Only moderators and the people I choose can see this Channel - means pretty much what it says.

Note: Setting your Channel privacy to anything other than "Everybody" will remove all current subscribers who are not moderators or people you have specifically chosen.

What is the difference between a Channel and my profile?

Your Channel is a place to collect and showcase videos you upload or see on Vimeo. Your profile is your home base. People will go to your profile to see what you look like, your bio, and any other information you feel like sharing about yourself.

Why do some Channels look different than others?

Vimeo lets you change the theme, layout, and logo of your Channel. To change yours, click the 'Settings' button on your Channel page and select 'Theme and Logo'.

What is the shout box?

The shout box is a way for other Vimeo users to send you a quick message that will show up on your Channel. Use the Shout Box to leave a nice comment, or to let someone know about a video that would be perfect for their Channel.

What are Categories?

Categories are an ever-changing, broad catalog of Vimeo's great content and active communities. Explore categories to find the videos you like and connect with the people who make them.

How do videos get added to Categories?

Vimeo Categories are populated automatically using your Channels and Groups. If you moderate a Channel or Group there is a settings tab that will let you choose up to two top-level Categories to be included in. Our algorithm will automatically look at videos you've selected and include them in the Category pool, favoring videos, users, and tags that are most active and representative of that Category.

How many Categories can I add my Channels and Groups to?

Your Channels and Groups can be added to up to two Categories each. If applicable a Vimeo Staff moderator may add your Group or Channel to additional Categories.

Where do I see the stats for my videos?

For individual video Stats, click on the video you're interested in and you'll see that particular video's stats below and to the right of the video.

Where do I see my total stats?

If you're a Basic member, you can view your total weekly stats on your homepage. Plus users can visit their Plus Stats page for all the advanced data pertaining to their videos. Just hover the cursor over the Me tab and you'll see an option for statistics appear in the drop down menu.

How often are my stats updated?

New data is pushed to your stats page every 20 minutes. Your Top Likers and Top Talkers are updated weekly.

Can I see stats for different time periods?

You can toggle your stats view to give you weekly, monthly and yearly reports. You can also use the calendar at the top right of the page to select specific time periods.

How long will it take for my stats to show up after switching from Basic to Plus or PRO?

It should take no longer than five hours for your stats to show up. That gives you enough time to go out and shoot a video! All of your stats from before you switched to Plus or PRO will be included.

I just signed up for Vimeo and purchased Plus or PRO. How long will it take for my stats to show up?

Stats will be available your second day on Vimeo. You should take your first day and explore the site. If you need an idea or some inspiration for uploading your first video, check out our Vimeo Projects!

What is considered a play?

A play is registered anytime someone pushes the play button on Vimeo or while that video is embedded.

What is the difference between a load and a play?

A load is counted each time the video player loads on any page, either on Vimeo.com or embedded on another website. A play is counted each time someone pushes the play button on a video on Vimeo or embedded elsewhere.

Why can't I see where my video is embedded?

Only Plus members are able to see exactly where their videos are embedded outside of Vimeo.com. If you're a Basic user, you will need to upgrade your account to Plus to see where your videos are being embedded. Learn more about Plus here.

Why are some views being counted from an Unknown place?

When we record a view or play from a classified location or unknown country code, we count it towards your total under "Unknown."

What is that graph on the homepage?

The graph on your homepage shows the trends for your videos within the past week. Green represents plays, red represents likes, and blue represents comments.

Why do some points on my Stats graph pulsate?

These are the high points of your statistics. By clicking these points, you'll see a snapshot of your top five video clips for the data field you're sorting by.

How do I tell which of my videos has the most likes, plays, and comments?

Select 'My Videos' from the top navigation bar. You can then sort your videos by the following options using the sort bar at the top of that page. Sort by:

• newest
• oldest
• most played
• most commented
• most liked
• alphabetical
• private

How often do the stats on my videos update?

Video Stats update several times an hour. If there is a discrepancy between some of the stats on different pages, just wait a little while and they should catch up.

How Accurate are stats?

Pretty darn good. On occasion there might be a reporting delay, but don't fret, we're always keeping careful records and we assure you that our stats are accurate.

Can I export my Stats?

You sure can. At the bottom of any detailed data page like totals/geolocation/embeds and clip/geolocation/embeds there's an option to export your data in CSV / XML / Tab delimited formats.

Why do I need Advanced Stats?

Would you like to know how many times your videos were viewed since signing up for Vimeo? Would you like to know what percentage of people who click play, watch to the end? How about the number of people in Finland watched your latest Five Vignettes? We give you in-depth statistics about where your videos are being embedded, who your top likers are, overviews for different time periods and much much more. You need Advanced Stats because you need to know!

Why do I not have stats for certain data elements?

Some of your data have only recently begun to be recorded by our systems so we can't provide information prior to those initial capture dates.

Why do some of my videos have negative likes?

When someone gives a like, then for whatever reason clicks again to unlike a video, we count this and it shows up as a negative like.

How do I report abuse?

To report a video that your believe violates our Uploading Guidelines or Terms and Conditions, please use the 'flag this video' link underneath the video in question. To report a user, please email abuse[at]vimeo[dot]com with your complaint. Please provide as much relevant information as possible.

How do I report a spammer?

Please let us know via the Reporting Spam thread in our Help Forum. We want Vimeo to be a fun place for everyone so let us know quickly and we'll remove the offending user form the site. Help us keep Vimeo spam free!

How do I block a user?

This is not a feature that Vimeo currently offers. However, if you feel that a user is behaving in an inappropriate manner, please let a staff member know and we will address the situation or email abuse[at]vimeo[dot]com