CREASENSO

CREASENSO PRO

Hello Vimeo,

We used the Vimeo API since 5 months to automatically encode the videos uploaded form our website, and until 4 days, it perfectly worked.

But since the 18th of june, our video files are not encoded.
Our user upload it on our server.
Our server send the file to Vimeo
Vimeo get the file (and put it in "My Video" list).
But the files seems not to be encoded by Vimeo
There is no thumbnail
There is no video
There is no mail alert
And Vimeo don't send the Embed code to our server.

Could you please have a look to help us to resolve this matter ?

Thank you,
Cédric,

Link: fr.creasenso.com

Brad Dougherty

Brad Dougherty Staff

Hi Cédric,

Can you send us an upload ticket for one of the failed uploads?

American Inst. of Architects

American Inst. of Architects

@Creasenso,
Were you able to get this solved? I am running into a similar situation that the video shows up exactly how you state above.

CREASENSO

CREASENSO PRO

Hi Brad,

Here is a ticket of a failed upload : 8086e297bda80c1e1911d3502b8ad423

@American No we didn't solve it yet.

CREASENSO

CREASENSO PRO

Hi did you find the issue ?
We had a few encoded video last night, but now to still doesn't work !

CREASENSO

CREASENSO PRO

Apparently the only format that works is .mp4
Before the 10th of may, we were able to send .mov, .flv...
Why is there a problem encoding these videos now ?
Didi you change anything ?

Thank you,

Brad Dougherty

Brad Dougherty Staff

We have never accepted .flv files. If they were working before it was a bug. Anything that works on the on-site upload should work through the API.

CREASENSO

CREASENSO PRO

!! Ok.
And what about the .mov that doesn't work anymore through the API ?

Did you check the ticket I sent you ?

Brad Dougherty

Brad Dougherty Staff

It looks like upload.complete was never called for that ticket. Could you try uploading again and then post the upload ticket here?

CREASENSO

CREASENSO PRO

Hi Brad,

We still have the same problem with .mov through your API.
It works when we upload it directly via Vimeo but not via the API.
For example vimeo.com/54378116
And tons of other examples on our account.

CREASENSO

CREASENSO PRO

up !

Please could you check our problem.
It's been 6 months we started this thread and we still have no solution from you ! ... Even if we pay for a pro account !

You tell me that Anything that works on the on-site upload should work through the API.
But it's not true !! .mov doesn't work for us....

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