Pathways Church

Pathways Church PRO

We would love to be able to set a thumbnail before the video has finished converting - so that once the video is available the desired thumbnail is already in place.

Matt Schwarz

Matt Schwarz Staff

Unfortunately we can't scan for thumbnails until the video has completed converting. Alternatively, you can always upload a custom one.

Pathways Church

Pathways Church PRO

I understand not being able to have a screen grab, but I would like to see our custom thumb we upload prior to the video's conversion being complete (or at least having that option).

Matt Schwarz

Matt Schwarz Staff

Ah I see. Right now we always show the video's conversion status so both you and the viewers know what's happening to the video and why it cannot be viewed. Showing a thumbnail instead may confuse the user as to whether or not the video is ready to view so I'm not sure we'd be doing this.

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