Forums / Help
Bug in Chrome HTML5 Player
Ian Durkin Staff locked this topic on Mar 6, 2013 because because this thread is for informational purposes only.
Forums
Forum Rules
-
Be nice
Even if you disagree with someone, keep it civil.
-
Stay on topic
If it’s not relevant, leave it out or start a new thread.
-
Don’t Spam
Re-re-re-re-posts drive us crazy.
-
Respect the Staff
We were members once, just like you.
Our Support Team
-
Mark
-
Ian
-
Tommy
-
Darnell
-
Zena
-
Rebecca
We’re here to help 10am–6pm Eastern, Monday–Friday.
Ian Durkin Staff
There is a bug in the current version of Chrome that is affecting some hardware setups on Windows 7 and 8, which causes videos not to load and users to see an error message, "Oops! Something broke. Please try again later!". We have reported this defect to the Chrome developers for them to take a look and to hopefully resolve in an upcoming release.
While we track the bug with Chrome, there are two possible workarounds:
1. Switch to Flash player in Chrome (vimeo.com/help/faq/using_the_vimeo_website#switch_player)
2. Disable hardware-accelerated video decoding in Chrome by following the steps below.
- Open your Chrome browser and type the following in the URL bar: chrome://flags
- Then, scroll down until you see the setting "Disable hard-ware accelerated video decode."
- Look for the button that says "Enable" and click it so that it changes to "Disable."
- This should allow you to view Vimeo videos with the HTML5 player.