GanEdenVideo Plus 2 months ago
Why is this happening? It's doing my head in! Sort it please Vimeo.
Haelo PRO 2 months ago
Having the same issues, any news on this getting fixed?
EthosData Plus 2 months ago
Same problem! No answer from Vimeo so far. Need this fixed to show to clients
HarmonyPSA Plus 2 months ago
Same issue here. doesn't allow frame to be selected as thumbnail and uploading an image shows the same default colour bars.
Louise Johannesen 2 months ago
same problem here. Does anyone have contact with a staff member?
André Supa Plus 2 months ago
I Staff member has moved the issue to "Current Bugs", but this is taking too long. Been several hours now, it's a thumbnail, come on.
try and upload the video again, that worked for me
thumbnails are working for me now.
Mark Staff 2 months ago
This should be working now, sorry about that! The only outstanding issue is that if you try to choose your own thumbnail, there is no button to do so, that we're working on. But uploading a custom one should work.
Revfox Enterprises PRO 2 months ago
I am having this issue now when choosing a random frame for the video. The uploaded file shows the video image as the multi colored stripes image
This conversation is missing your voice. Please join Vimeo or log in.
Cameras and Editing
Festivals and Contests
Wanted and Offered
Even if you disagree with someone, keep it civil.
If it’s not relevant, leave it out or start a new thread.
Re-re-re-re-posts drive us crazy.
We were members once, just like you.
We’re here to help 10AM to 6PM US Eastern Time, Monday to Friday.
TM + © 2014 Vimeo, LLC. All rights reserved.
Made with k in NYC.
Your content preferences apply to any Vimeo videos you view. Learn more about content preferences in our FAQ.