Sam Morrill Staff 3 years ago For help with problems uploading and processing, please contact us using the form at vimeo.com/help/contact. Please include the information outlined below. If you're having trouble getting your videos to upload or convert successfully, here are a few things to try: (1) Upload your file again. Many issues can be resolved with a simple do-over. (2) Make sure that your video settings match our Compression Guidelines (vimeo.com/help/compression). Some codecs are not supported (vimeo.com/help/faq/problems_uploading#failed_conversion). (3) Hardwire your computer to the Internet (via Ethernet cable) and disable Wi-Fi. (4) Close any other open browser tabs or windows. (5) Check your computer's power management settings so it does not power off or go to sleep during the upload. (6) Update your browser (vimeo.com/help/faq/using_the_vimeo_website#browsers) and disable extensions (vimeo.com/help/faq/using_the_vimeo_website#disable_extensions). ==================== STILL HAVING TROUBLE? Here's what our Support Team needs to know: (1) The links to the video page(s) in question. Private video links are okay. (2) The exact wording of any error message(s) you receive. Links to screenshots are encouraged. (3) A detailed description of the issue you are experiencing, and the troubleshooting steps you've already tried (so we don't ask you to repeat anything). Please contact us via email: vimeo.com/help/contact.