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Problems Uploading or Processing

PLEASE READ THE FOLLOWING BEFORE POSTING!

If you're having trouble getting your videos to upload or convert successfully, here are a few things to try:

(1) Upload your file again. Many issues can be resolved with a simple do-over.

(2) Make sure that your video settings match our Compression Guidelines (vimeo.com/help/compression). Some codecs are not supported (vimeo.com/help/faq/problems_uploading#failed_conversion).

(3) Hardwire your computer to the Internet (via Ethernet cable) and disable Wi-Fi.

(4) Close any other open browser tabs or windows.

(5) Check your computer's power management settings so it does not power off or go to sleep during the upload.

(6) Update your browser (vimeo.com/help/faq/using_the_vimeo_website#browsers) and disable extensions (vimeo.com/help/faq/using_the_vimeo_website#disable_extensions).

====================

STILL HAVING TROUBLE?

Here's what our Support Team needs to know:

(1) The links to the video page(s) in question. Private video links are okay.

(2) The exact wording of any error message(s) you receive. Links to screenshots are encouraged.

(3) A detailed description of the issue you are experiencing, and the troubleshooting steps you've already tried (so we don't ask you to repeat anything).

Post your inquiry below or contact us via email: vimeo.com/help/contact.

Eleonore Goldberg 3 days ago

Hello, I tried many time to upload a video, following the tutorial from your website and it doesn't work at all. Vimeo keeps refusing my file. Can you help me?

Darnell Witt Staff 2 days ago

Hey Eleonore, Are you getting an error message that says "Not a valid video file"? If so, can you upload the video to a file sharing website (such as Dropbox) and send us a link so we can check it out?

mexi tv Plus 2 days ago

Hi, I continue to have problems in Plus uploading long format, this time I changed the settings to less - 6K Kbps vid and 320 audio, it takes at least 75 seconds to load, plays fine until 30% through, then restarts from beginning. The time readout in lower right says 25+ minutes.

Address is vimeo.com/66474775

Darnell Witt Staff 2 days ago

Hi there, Sorry for the trouble! I wasn't able to get the video to start over like you reported. Does this happen every time? If so, does it happen from the exact some point each time?

mexi tv Plus 19 hours ago

Yes, the long one stops and starts over at same place, approx 60% into 26 mins. I am working on macpro 4 GB 800 Mhz DDR2 - ram that is I guess - do I need more?, I had to get a new grafix card last year. could this somehow be a function of the grafix card? I ask because my friend with a crummy laptop could play the video all the way through, as apparently you did. If that´s the case I will just continue to upload these 26 minute videos (its a TV series), I mean I don´t need to watch them, or will many people have that issue do you think? Thanks Darnell - Polly...

Zena Hirsch Staff 3 hours ago

Hi Polly, I would suggest upgrading your browser to the latest version available for your operating system, and making sure you have the latest version of Flash installed. Please try both of those and let us know if the issue persists. Thank you!

Sylvain Jousse 1 day ago

Hi, When uploading the video it goes well but when encoding it stops at 50%.
Later, the famous "Uh oh! There was a problem loading this video." appears.
I watched the video with mplayer in console mode but no error appeared.
I tried twice to upload, each time it stopped at 50%, maybe you encode in two pass and the second fails?
Indeed I did (and shall do) everything you said.
Thank You. Sylvain.
vimeo.com/66502179

Lien: vimeo.com/66502179

Zena Hirsch Staff 1 day ago

Hi Sylvain, it looks like your file does not quite conform to our Compression Guidelines (vimeo.com/help/compression). To avoid future conversion failures, I would recommend uploading files that meet these guidelines.

I am running this particular file through conversion again, which may resolve the issue. If you continue to see the error after an hour, I would recommend re-exporting your file according to our Guidelines, and then replacing the current version.

Please let me know if you have any additional questions!

Sylvain Jousse 1 day ago

Nothing changed. I shall work on the conversion. The original video fits the required conditions (h264,aac) but is 60fps. I just want to make it 30fps to make the file smaller. At first sight it doesn't look complicate...
Thank you for your help.

Zena Hirsch Staff 3 hours ago

Let me know if you need any further assistance.

Katherine D. Reaves Plus 1 day ago

Uploading to my Vimeo Plus account seems to be stuck on an unsuccessful upload from FCPX. I have tried to cancel it to upload a smaller file, but it keeps starting at 92% and goes on and on, uploading and uploading well past 100%. Again, it seems stuck!

Can you all unstick this on your end and I will try again from another computer (I have been trying from my laptop, but I can easily flash the work to my desktop). The files I have are .mov and .mp4.

Any help would be greatly appreciated. Meanwhile I am going to create a dvd for my client. This is a rough cut intended for their review. Katie

Rebecca Tharp Staff 1 day ago

Hey there, Katie. Sorry to hear you're having issues! Are you sharing directly from FCPX, or are you manually uploading from vimeo.com/upload?

Katherine D. Reaves Plus 20 hours ago

I am manually uploading. I have to try from my desktop. If I have still have issues, I will post again. It's just not working from my laptop. It's a 4.6 something mp4 and it's just not uploading. I tried again last night. Gotta go to work now! Later! :-)

Ric Heins Productions PRO 1 day ago

Vimeo Pro encoding problem:
White pixels encode as black at start of video

vimeo.com/66429347
flic.kr/p/ekYdb9

This problem only seems to exist in the SD encode. HD and mobile are okay. I tried re-uploading, and get the same problem

Please help!

Links: vimeo.com/66429347,http://flic.kr/p/ekYdb9

Rebecca Tharp Staff 1 day ago

Hey there, I took a look at both the SD and HD versions of this videos, and both seem to be playing totally fine, with white as the background color at the beginning. Could you try viewing on a different computer or in a different browser to see if that makes a difference?

Ric Heins Productions PRO 1 day ago

Some troubleshooting info:

I downloaded the converted SD from vimeo - it has the same glitch when played in Quicktime Player (10.1) on my Mac Pro (2x6 core 2.66 - OSX 10.7.5)

However, on my MacBook Pro (10.7.3 / QT 10.1 ) it looks fine. Hmm.

TheMovement 1 day ago

Hello,

I purchased the $59.99 plan to upgrade my account to Vimeo Plus however your system isn't treating my account like a PLUS account. When I upload videos they still takes a long time to process them and the system is still asking me to upgrade to the plus account or pro account. My purchase item # VIM00793373 done April 8th. Can someone please activate my account the correct way or refund my purchase.

Thank you

Rebecca Tharp Staff 1 day ago

Hey there, sorry for the issues! Because we try to keep this thread focused only on issues with uploading or transcoding, please post your general inquiry in our help forums! vimeo.com/forums/help

Bartley O'Connor PRO 1 day ago

Hi,
I have been having problems with my video uploads for the past 5 days. Almost half the uploads are failing. I have sent a number of emails to support asking for help or at least some guidance on what is happening but have received very little back except to say that they are aware of an issue and are trying to find the root cause - that was three days ago. My business is dependent on the vimeo platform. Can I please get some help or at least an update on the issue? My case number is Case #: 224918
thanks
Bartley

Rebecca Tharp Staff 1 day ago

Hey Bartley, thanks for bringing it to our attention. I'll try and give that case a little bump, and we'll get back to you there.

Bartley O'Connor PRO 1 day ago

Thanks Rebecca. Appreciate the help ;-)

Rebecca Tharp Staff 1 day ago

Sure thing!

Bartley O'Connor PRO 15 hours ago

Hi Rebecca
I still haven't heard from anybody about this. Another 24 hours has past and I have lost another bunch of videos. Is this what being PRO is all about? Can you provide a number that I can at least speak to somebody to get an understanding of what might be causing the issue?
thanks
Bartley

GodsConnect Plus 1 day ago

Hi, my latest posted video called "July" is not enhancing using the B Movie effect. It has been on the "Serious science to mix" screen for 2 hours now. Any advice on how to process this video asap?

Zena Hirsch Staff 17 hours ago

HI there, it looks like the video called "July" was deleted. If you are still unable Enhance this video, please let us know so we can take a closer look! Thank you!

Steve Brudzewski Plus 1 day ago

I am trying to upload a 7 min video from my iphone and it just said that it cannot upload the file that my settings will be adjusted wednesday? Not sure what this means. I just have the basic vimeo, is possible the file is too big and I need to upgrade to a better version of Vimeo? Kind of time sensitive I need to get this up tomorrow afternoon. Please help, Thanks!!!

Zena Hirsch Staff 17 hours ago

Hi Steve, it looks like you upgraded to Plus! With Plus, you have a weekly quota of 5GB. Please read out FAQ for more information: vimeo.com/help/faq/video#how_many_videos_can_i_upload

You have currently used 939.225MB of 5GB this week. Your quota will reset on Monday, May 27, 2013 at 12:01 AM EST.

Steve Brudzewski Plus 1 day ago

I have been trying to upload it for a couple of days now and I am experiencing probably the same problems that Bartley O'Conner is having two comments above. It keeps crashing and not letting me upload and then a couple of times said the other comment I mentioned previously.

Zena Hirsch Staff 17 hours ago

Hi Steve, are you seeing an error message of some kind during your upload? What does it say?

CrossPointe Winter Park Plus 1 day ago

Uploading a file called I Am Victorious - had been uploading for over 2 hours and was over 90% complete. Walked away from computer and came back to see that it had apparently started uploading again and is currently at 10%. Any idea what is going on?

Zena Hirsch Staff 17 hours ago

Hi there, that's odd! Did the video eventually finish uploading? If so, could you please provide a link to that particular video? Thanks!

Peter Jahn Plus 22 hours ago

Uploading to vimeo to me is a general pain. No matter on which device (iPhone, iPad or PC/MAC). The web uploader and the vimeo apps are not stable. Vimeo should really offer an alternative stable solution like (s)ftp.

Zena Hirsch Staff 17 hours ago

Hi Peter, sorry to hear you're having trouble uploading. I'd be happy to troubleshoot these issues with you. What problem are you running into when trying to upload via the browser or one of the apps?

Calvary Cross-link Plus 14 hours ago

I have had the same issue for the past year. It takes me 2-3 failed uploads (this means that I'm losing 8+ hours each time) before it all works. I know that Zena is trying to help by addressing everyone here on on the forum as well as via email support but she has no clue about the internals of the system. I'd like for Vimeo engineers to chime in on these issues as this is an ongoing PROBLEM. I will not be renewing my subscription if this continues and will search for alternative methods to publish our videos.

ubaidullah 19 hours ago

I am uploading a video on vimeo by using third party website vimeo upload api. and I have not an account on vimeo. its take me to vimeo log in page. Why can't we just store all the video's on someone's account and the API acts as one user.

please help me

Link: dev.virtual-base.com/temp/vimeo/

Fabiano Cerchiari Plus 15 hours ago

I am having problems uploading videos, I am using the browser , looks like vimeo system failure!! help me!!

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