Karen McCrimmon

Karen McCrimmon Plus

Hi, after folks were telling me they could not view my videos from their mobile device.. blackberries,i phones, ipads...etc. I realized I could check off the box to allow this in my general settings. I did this a few hours ago. Now folks are able to load the videos but instead of seeing the video they receive "error occurred attempting to play media". Can anyone help here? Thanks.

Ian Durkin

Ian Durkin Staff

Hi there, Karen. Because they already had tried to load the page, they may have to clear their mobile browser's cache and cookies. Can you ask them to try that?

Karen McCrimmon

Karen McCrimmon Plus

Thanks again Ian. I sent them the info on what to try. Fingers crossed. Kate

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