Maria Weiss

Maria Weiss Plus

why is the upgrade to hd button greyed out when i upload a hd video? i have tried different codecs and hd dimensions but the button is never available, except for one video file, which displays hd correctly. i have an plus account.
thanks,

Mark

Mark Staff

If you upload a 1080p video, we first transcode it at 720p and give you the option to have it appear at 1080p - that's what the button is for.. It looks like you uploaded a bunch of SD videos you want upgraded, but unfortunately it does not work that way.

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