Charlie

Charlie Plus

Hi I was wondering if it is normal to get unknown URL in video stats coming up in large numbers .
Thanks.

Mark

Mark Staff

Hey! Can you link me to the video in question, please?

Charlie

Charlie Plus

Hi Mark,
I think it is getting better thank s anyway !

Official Recap

Official Recap PRO

I actually just ran into this situation as well. What was the solution? My video had received a somewhat heavy spike in views when I checked the stats a few days ago, but no sign of where the plays were coming from. Today, "UNKOWN" showed up on the url embeds with the number of plays unaccounted for.

So I suppose my question is twofold:

1.) Is there a reason for the delay in "UNKOWN" showing up in the urls?

2.) What does the UNKOWN tag mean exactly? Is it acknowledging the video has been played in an embed somewhere private or something? and is there a way to figure out what the URL actually is? I would like to know where the 750 plays originated so I can follow up (and maybe connect with the new viewership).

The video I am referring to: vimeo.com/74475511

Any help/guidance would be greatly appreciated :-)

-Chase

Link: vimeo.com/74475511

Official Recap

Official Recap PRO

Thank you for such a quick response, Derek! Is there a reason it took so long to show up (~5 days)?

I don't mean to come off in any sort of accusatory manner, just trying to understand how the system works so I can be fully knowledgeable about my videos' stats.

Best,

Chase

Mark

Mark Staff

That's a good question - i've never actually seen this before. I'm going to to check in with a developer about this.

Gary Bird

Gary Bird Plus

I've suddenly got the same UNKNOWN URL spike in loads/plays over the past week... never had it before. Just curious as to who/what UNKNOWN is - CIA/FBI perhaps?! Lol.

Link: vimeo.com/stats/embeds

Gary Bird

Gary Bird Plus

I don't get a huge amount of loads/plays per week, so seeing a sudden spike of 1,982 plays and 787 loads today in Stats got me very excited... but I feel it has to be an anomaly - that or someone is VERY bored!

Link: vimeo.com/stats/embeds

Gary Bird

Gary Bird Plus

I know how busy you are, so it could go to the bottom of the pile :) Not a biggie - just weird. Cheers.

Mark

Mark Staff

I should have an answer for you today or Monday!

Darnell Witt

Darnell Witt Staff

Disregard my previous comment. Thanks for giving us this additional example. Looking into it!

Darnell Witt

Darnell Witt Staff

Thanks for this additional example -- we're looking into it!

Jordan Catracchia

Jordan Catracchia Plus

I am also having the same issue as well. Unknown url for a video that has a privacy embedding for "Only on sites I choose".

Could you tell me where my video is being embedded and stop them? Any help regarding this would be very much appreciated. Thanks.

Link: vimeo.com/62536255

Mark

Mark Staff

If that's your privacy setting then rest assured it's not being embedded on any other website.

Jordan Catracchia

Jordan Catracchia Plus

That's what I thought at first, but then how come the Unknown url just appeared days ago and there hasn't been any new changes to the privacy embedding settings?

Mark

Mark Staff

We're trying to figure out why they're displaying incorrectly. At this time, all we know is that there is NO security breach and that your videos are only embeddable where you say they're embeddable.

Mark

Mark Staff

Hi everyone! I got an update from our developers. We're rolling out a new stats system, and instead of showing incomplete numbers (which we previously were), we are now displaying counts for stuff where we didn't get enough referral info to determine the source. This can be totally based on the viewer's setup. It does NOT mean it's on domains other than those allowed through domain-level privacy.

Bravo Whiskey

Bravo Whiskey

So does this mean the loads and views are valid? But you were just unable to get the location of whom viewed it? Am I understanding correctly?

Mikey Perry

Mikey Perry Staff

Yes, the loads and plays are valid; if you have domain-level privacy enabled for your embedded videos, they are not being seen anywhere but your site.

As Mark said, these incomplete numbers most often come from viewers whose browser setup does not provide us enough information (if their firewall keeps us from accessing certain details, for example).

Mikey Perry

Mikey Perry Staff

No, that one doesn't look right. I'll have one of our developers take a look at this on Monday.

Mikey Perry

Mikey Perry Staff

I'm not seeing those numbers on my end. Could you please check again?

Stefano Armanini

Stefano Armanini

I'm experiencing the same situation, I'm not sure I understand it though. My Unknown source yesterday read 15 loads and 200 plays. Today is still 15 loads, but plays are now 275... how can it be? My understanding of plays and loads suggests that the opposite should be considered normal...

Link: vimeo.com/75032973

Mark

Mark Staff

Hummmm... Interesting. I'm going to pass this along to our developers!

Daryl Della

Daryl Della Plus

The same thing just happened to me. Our short film we posted yesterday shows 9 Unknown loads, but 802 Unknown plays. What's going on?

Link: vimeo.com/75159168

Bravo Whiskey

Bravo Whiskey

Same is happening to me. I like the spike in views, but I also like to see where they are coming from. Doesn't necessarily bother me, just curious like the rest of us.

Oh, just checked, Its everyone of my videos (25) that now has the UNKNOWN.

Heres one link for an example

Link: vimeo.com/74686519

Bravo Whiskey

Bravo Whiskey

It apears as the older the video is the less of Unknown i get, the most recent. I have 55 loads 1206 views. But my oldest is 2 loads 1 play. Hmmmm

Manuel Garcia De Otazo

Manuel Garcia De Otazo Plus

Some videos from "Staff Picks" are affected by this fact...maybe more than we think. I think that it is general problem in the stats.

Je suis le cat

Je suis le cat

Having the same problem, just removed video password a few hours ago and noticed this spike in views/loads.

UNKNOWN Loads 8 Plays 362

Link: vimeo.com/63159973

Je suis le cat

Je suis le cat

Plays have jumped to 2,519 within 24hrs for video URL Embeds on UNKNOWN.
I am proud of my work although this seems a tad much.
This does not seem normal, it seems to fluctuate up and down. Is there an issue with stats? Has my video been embedded on a pornography site? This is now the fear.
They say never look a gift horse in the mouth.. but, these stats seem invalid.

Link: vimeo.com/63159973

Je suis le cat

Je suis le cat

I have of course read this as you have suggested several times on this topic. It does not clarify what is going on.
Is there an issue with stat system? Can we expect these numbers to revert to normal?
Please be more clear in your response as it seems to be a issue which undermines the validity of the stats system.

Mark

Mark Staff

Stats used to be inaccurate. Now, if we don't know where it's embedded because the URL doesn't provide that information, then we show that as such.

Pierre Garcia Rennes

Pierre Garcia Rennes

Same problem with my video: vimeo.com/72933693

And it seems to come from that scam site: travelpod.ie (found it by google research)

Can you fix it? And fix our views too?
Thanks

Mark

Mark Staff

Hi. There's nothing to be fixed, please see here vimeo.com/forums/help/topic:108301#comment_10005176

As for travelpod.ie, if you don't want your video embedded there, you can set up domain level privacy in your video's settings so you can select only certain websites your video can be embedded on.

Xander Rose

Xander Rose Plus

Hi there, i recently uploaded 4 videos.
3 of them (vimeo.com/75912630, vimeo.com/75724476, vimeo.com/75637771), i added to different groups, the other one (vimeo.com/75516196) i added nowhere..

Those ones, i added to the groups got the same stats-system as everbody here, thousands of plays but just a hand full of loads in the unknown URL.
The one i didnt add anywhere got nothing....
May it be, that the Vimeo intern groups are representative for the unknown URL?

Well there is one more movie (vimeo.com/75636782) , that makes me doubtfull of this theory. It got added by another user to ONLY one group. but still there are 2700 plays on just 8 loads...

(I upgraded my account to PLUS just one week ago)

J.T. Harvey

J.T. Harvey

Hey Derek,
I've read the forum post you keep referring to and I understand but the one thing that is confusing to me is that ALL of my views and loads are from an "Unknown" domain. Just wondering if this is normal.

Thanks!

Derek Beck

Derek Beck Staff

Could you please link me to one of the videos you are referring to? Thanks.

UW-Film

UW-Film Plus

Hi Mark,
same here. Uploaded a video and in 24 hours I've got more than 3700 views from a 'UNKNOWN' location. It seems weird that all that views come from a 'unknown' country code, in India or Pakistan...what could it be? Thanks.
vimeo.com/75985105

Philippe Nissl

Philippe Nissl Plus

Same here.
never had the "UNKNOWN" problem before.
my latest edit shows lot's of unknown views. to be exactly, it shows 94 loads and 981 Plays as unknown.
is there any chance to find out where they come from?
this is the video. vimeo.com/74055403
thanks for your answer.

Philharmonia Orchestra

Philharmonia Orchestra Plus

We have had the same problem all summer with high stats from Iraq/Syria, and recently (past couple of weeks) a huge number of 'UNKNOWN's.

Philharmonia Orchestra

Philharmonia Orchestra Plus

As mentioned by user Brianna Sounds, we have some videos where loads far outweigh plays in terms of volume - e.g. vimeo.com/75495732 where we have 2524 plays : 120 loads, from 'unknown'. Mark's update that you refer to, as such, doesn't really answer our question sorry.

Greg Vaughan

Greg Vaughan Plus

I have a variation on this issue to ask about. I, too, have videos that show huge plays with the embed site listed as UNKNOWN. Moreover, what nobody has mentioned yet, the word UNKNOWN in the embed list is an active link, it takes me to unknown.com, a doomsday prepper site. All of my UNKNOWN listings on my videos link directly to this same site. Yet, I can't find the videos anywhere on the site. What gives with UNKNOWN being a link to a specific site? Why is it even an active link?

David

David

To whom it may concern:

I am one of the legitimate owners of the real company residing at Unknown.com. I have created this Vimeo account specifically to address and respond to this disconcerting forum thread, as follows:

Our company is a responsible publisher who deeply cares about the intellectual property rights of others.

Please rest assured, that in the event our company at Unknown.com ever desires to embed, quote, reference, or otherwise use, any third party copyrighted content, it is ALWAYS our strict company policy to first obtain written permission and/or a formal license from the copyright holders, far in advance of any such actual usage.

It appears that with Vimeo's newly reworked video-sourced tracking system, that if the video backtrack play source is unavailable, then "UNKNOWN" is being used as Vimeo's hard-coded variable to indicate, literally, that Vimeo does not know the actual true video backtraced played source.

(continued in next post).

David

David

(part 2)

This glitch seems to result in Vimeo's new system improperly hard-linking to our legitimate domain name UNKNOWN.COM.

We have already humbly requested that Vimeo FIX these hard-codings, hyperlinks, logs, reports, and other such false linking data, currently incorrectly pointing to our unknown.com domain name.

NOTE: The proper domain name for this type of situation, is example.com, as described in RFC 2606 located here: ietf.org/rfc/rfc2606.txt

Please don't get us wrong; we really do like Vimeo, and in fact plan to use their services to help distribute and promote our own video's in the near future. We are, however, confident in the Vimeo technical staff's ability to fix all of these issues as quickly as humanly possible to avoid further concern or confusion.

If there are further concerns in regards to this confusing matter, please feel feel free to privately contact me directly at any time.

Thank you,
David Rajala
President
UNKNOWN(tm)

David

David

p.s. Since the comparison was made elsewhere in this thread, I felt compelled to clarify, we are in no way shape or form affiliated with the television program Doomsday Preppers (but we love that show!!), although we are in fact a disaster response and emergency planning company.

:-)

-David @ UNKNOWN(tm)

Derek Beck

Derek Beck Staff

Hi David,

Thank you for reaching out. We apologize for the inconvenience. This issue has been resolved this morning.

Thanks!

Greg Vaughan

Greg Vaughan Plus

Derek, as of this time, the word UKNOWN is still a hard link to unknown.com, the site discussed above.

Derek Beck

Derek Beck Staff

It doesn't look like this is the case. Could you try clearing cache in your web browser? Thanks.

Greg Vaughan

Greg Vaughan Plus

Derek, as you suggested, I cleaned out my browser cache, yet the UNKNOWN word is still a hard link to unknown.com.

Derek Beck

Derek Beck Staff

Could you try opening an alternate web browser and try replicating the issue? Thanks.

Greg Vaughan

Greg Vaughan Plus

OK, Derek. Using Opera as my browser, the word UNKNOWN is still linked, but now it leads to an Open DNS Search window. However, in Safari, my default browser, the word UNKNOWN still links to unknown.com, even after resetting the browser. If this item in the embed list is really an indication of unknown loads and plays, why is it even linked to anything? Seems like it should just be text. I think that would make it more clear to users that the category UNKNOWN is just a numerical stat that can't traced.

Derek Beck

Derek Beck Staff

Thanks for the information. We are looking into this.

Darnell Witt

Darnell Witt Staff

Hi Greg,

Thanks again for following up. I think I see what's happening.

The issue has been resolved when you look at your full Stats (e.g., vimeo.com/stats/embeds/range:week), but it's still there in the Stats preview you see on your video page (e.g., vimeo.com/74675091). Correct?

We'll get this fixed ASAP.

Another odd thing: When I test this is Safari 6, this is what I see when clicking on "Unknown":
screencast.com/t/e30SRvq2

Please let me know if we're misunderstanding where this issue is occurring for you.

Filip Teper

Filip Teper Plus

Hi, the same here, it started few weeks ago on my previous videos. Please can you send me if its real plays or real loads or its some kind of robot or something like this? Thanks Filip

Link: vimeo.com/76409484

Paulo Acoba

Paulo Acoba

I found that (Overall plays - Unknown URL Embed plays) gives an accurate amount of actual plays. The Unknown URL embed plays are definitely a glitch unfortunately that I hope gets sorted out.

Xavier

Xavier Plus

Same here... video uploaded 3 days ago, and today I'm having a huge peak coming from "UNKNOWN" right now. I find strange that the numbersof plays are way higher that the number of loads.

Can someone from vimeo give us more explanation/update about this?
Thanks

Link: vimeo.com/76437750

Xavier

Xavier Plus

Well... now my starts are indicating 0 everywhere... I had more than 1000 plays a few hours ago...
What's going on vimeo?

Mark

Mark Staff

We're working on it, sorry about that.

Xavier

Xavier Plus

Okay thanks for the message. Still no explanation where the unknown numbers come from? FYI it reached more than 1000 plays only today. I don't think it's possible in reality... the video is only on my site and my facebook page.

benjamin grosser

benjamin grosser Plus

On your FAQ you say that UNKNOWN can refer to classified locations or sites with incomplete country codes (or incomplete numbers). What I'm wondering is can you elaborate on the "classified locations" possibility? What does this mean? Classified by whom? Does this refer to US Government classified sites (e.g. FBI, NSA, etc.)? Or does it refer to other countries that are somehow classified (e.g. maybe Iraq, Afghanistan, etc.)?

I'd just like some clarification on the "classified locations" possibility. Thanks.

Kevin McGloughlin

Kevin McGloughlin Plus

hey folks,I would like to point out the same problem a lot of people are seeming to have also,
this link is getting strange stats,its been added to a few places so some of the views are/seem to be legit,however the loads and views are very strange,like Xavier above the views dropped to 0 for a time also, as well as the unknown stats disappeared for a while,it would be great to get this sorted,

cheers

Link: vimeo.com/75542973

Rebecca Tharp

Rebecca Tharp Staff

Hi there, are you positive that the video has been viewed more than 3 times today?

Itinéraire bis

Itinéraire bis

Yes i'm sure that the video has been viewed more than 3 times today

Itinéraire bis

Itinéraire bis

Yesterday, i know at least 15 views on my video. stats of yesterday are 4. But yesterday, totality of my videos was just 1 !
Today 0 views. But i know it was watched !
(Sorry for my english... ;-))

Link: vimeo.com/39969190

Rebecca Tharp

Rebecca Tharp Staff

And it was definitely watched by someone other than you, correct? If you watch your video when logged in, the views won't count!

Itinéraire bis

Itinéraire bis

Of course !
It's not interesting for me to know how many times i viewed my video... ;-)
My video is embedded in my blog in autoplay, so when some people visit my blog (i know that because they add comments), my video plays.
But since yesterday, stats don't work

Link: vimeo.com/39969190

Rebecca Tharp

Rebecca Tharp Staff

Ok, thanks for clarifying. We'll be looking into this stats hiccup as soon as we can and we will post any relevant updates!

Philharmonia Orchestra

Philharmonia Orchestra Plus

We had the same thing happen over the weekend. We average at least 300-400 plays each day (at the moment) and over the weekend this suddenly dropped to 15 and 36 for Saturday and Sunday respectively. Today we have had 2 plays. We embed films to our website, so I find it VERY strange that this has suddenly dropped off. The loads also had a huge drop.

PIX IN MOTION by Leo Bar

PIX IN MOTION by Leo Bar

Same type of numbers reduction has happened to me. The average dailies were similar and this last week they dropped to minimum ever!

Xavier

Xavier Plus

Have you find the problem?
Domain Loads Plays
UNKNOWN 86 1,326

As you can see it's very strange to have a 86 load for 1326 plays....
Regards,

Mark

Mark Staff

We're looking into this, sorry!

Andrea Nevi

Andrea Nevi Plus

Same problem also here: vimeo.com/40945597
398 plays in one single day. Too much for the standard of my videos!
But most of all the domain is UNKNOWN, with 4 loads and 531 plays! What's going on?

Pedro Bros

Pedro Bros

I'm having 5,761 plays and just 350 loads on my video.

The number of loads is not supossed to be higher than the number of plays?
Is real people viewing my video or just a bot?

vimeo.com/71920849

Link: vimeo.com/71920849

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