Help Center / Help Forum / Video running faster than audio

Same problem with mine too

I have a similar prblem. When I upload a video, there is a part of the Video that litteraly disapears in the triangle of Bermuda. About 7-8 seconds or so, like beeing cut. Always the same part of the video. But the sounds remains OK. Wich means that after the missing part of the video, everything is out of Sync....

If you dowanload the video in Quicktime trough the Vimeo Download button. Everything is fine...

Any idea anyone??

You can see the video here: vimeo.com/5436568

I tried several sizes, HD, not HD, various compression settings.. ALWAYS th same part of the video get cut off....

i'm not sure whether my problems the same but my audio and video are definitely out of sync, i remember this happening a lot a couple of months ago but i was sure it had been fixed.

vimeo.com/5437774

i have the same problem with audio/video sync. My video starts a couple seconds before the audio, creating a noticeable gap. It's really annoying. Haven't heard back yet from vimeo, let me know if you get a reply or find a fix.

Hey guys,

Have you checked this out: vimeo.com/5295925

Also, please read and follow our recommended settings here: vimeo.com/faq#recommended_settings

I have been having this issue, too! I have exported the video at the recommended settings and have tried Matt's suggestion as well but am still having the same problems.

vimeo.com/4383876 – I previously uploaded this file two months ago and everything ran smoothly and appeared exactly as it does in Quicktime. I accidentally uploaded over this video last night with another short film and tried re-uploading the same file that I uploaded two months ago and encountered this issue. The same problem is happening with my other video here: vimeo.com/5445246

Please help! Thanks!

I'm having the same issue, I have tried lots of different settings and I can't figure this out. I don't think the problem is with my file, I have been posting with vimeo for a couple of years now and this has never been a problem before.

please, help thanks

Yeah just to follow up I've tried several different settings, but these are the same settings I've been uploading to vimeo with previously, something is going wrong in the encoding stage for some reason

cant believe vimeo has not responded to this thread. I am sure that there are a ton more people with this problem. I am one of them. My video, before I upload to vimeo, is in sync. After vimeo upload, out of sync.

If your site is dedicated to video, then I think this is a serious issue!!! Why would I upload another video here if it is going to mess with the audio/visual sync.

Dang, and I just paid for the PLUS service a day or so ago.

Vimeo please respond :-)

Hello everyone. For those who experiment out of sync issues, verify the PLAYING FPS in the inspector window of Quicktime. If it drops under 25 (europe) or 29 fps (US), for example in presence of black transitions.. it might be the reason why the problem occurs.

Check out this post where I explain in detail how I could solve it: vimeo.com/forums/topic:15277

Hmmm I do have a few seconds of black at the start of the video, but looking at the inspector window it doesn't seem to drop below 25. Perhaps i'll insert something into the corner as you did and see if it makes a difference. Thanks for the link either way, it may help others here.

Just wanted to apologize for my previous post here. I hope it did not sound harsh. I know you guys are working hard on the issues at hand.

Thank you
Michael

Same issue here. Constant 29-30 fps in inspector on original file, same format as I usually upload, but audio doesn't start until 3-4 sec into the clip, and it stays exactly that out of sync. Never seen this before, and I've been posting video here for a year. vimeo.com/5464422

David Nackman

bump. still having issues. any suggestions from vimeo staff?

Hi guys,
Is having your uploaded video in sync with the audio a feature exclusively available for the Vimeo Plus users?
Greetz,
Frank

I tried a second video vimeo.com/5487838 but unfortunately this one does not keep in sync with the audio either. This way I will definitely not subscribe for Vimeo Plus. Does anyone here know an alternative except from YouTube?
Greetz,
Frank

I also have Sync problems with my latest two videos. They stutter a lot and reconverting does not help.
Hope something is done from the Vimeo side soon

Any Vimeo staff around to respond to this thread?

With iMovie I applied all settings as described by Vimeo and guess what, it worked out well this time. Unfortunately, it is a lot of extra work that does not need to be done when uploading to YouTube.

I have followed the guidelines as well but the exact same problem happens.
Can someone from Vimeo please address the problem without pointing us in the direction of the recommended settings?

Our videos are in sync for the first 10-15 minutes but then start to slip. After about 20 minutes they're a few seconds off.

The .mp4 source file never slips out of sync so right now I'm experimenting with AAC+ Version 2 with Precedence set at Frequency to see if that fixes anything.

Has anyone tried if the 'Prepare for Internet Streaming - Fast Start' option makes a difference? The recommended_settings page does not provide any information about this setting.

I think I've solved the video slipping out of sync after 10-15 minutes. My hypothesis is that you need to set the Multiplexer setting of "Stream Compatibility" to iPod instead of PSP or Standard.

After 10 different 1 hour videos and many settings attempted I'll know if I found my answer tonight after this file uploads. I deserve a "Staff" status if this works.

Hey, I've got the same problem - I was trying with different videos - they were all out of sync, then I tried with the one I uploaded a month ago (was playing good) and guess what - it was out of sync too. I think it's some kind of vimeo bug... i hope they'll fix it!

my video is double speed the audio is fine
please fix this the encoding is fine works fine on a dvd too

2 of my videos now i have to delete because of this problem. Its annoying. I want to go plus, but with these problems i question it. Since some of my videos have lots of sync with the audio and i need it to be together so it fits the video perfect.

I've followed all the tutorials and guidelines and have reuploaded for the 10th or so time now, the exact same problem is happening despite all the steps.
Staff?

Same problem here. Audio is OK, but the film plays 3 times as fast as normal. Any ideas on how to solve this (apparently very common) issue yet?

Any new info on this problem?

My video's visuals RACE ahead of my audio. I follow all recommended guidelines and I'm a plus member. Please respond. :-(
vimeo.com/5464003

Still having this problem.

Mine is exactly the same. Video plays way ahead of the audio. The quicktime download is perfectly fine though.

Vimeo right now is totally useless to me since I can't share this video with my friends.

Video : vimeo.com/5651533

I am having this problem too.. please vimeo fix this! I am in a holding pattern as audio is out of sync and I can't share my videos.

I too have followed the recommended settings and am using Vegas pro.

Same problem here.

vimeo.com/5826193

Tried WMV, Quicktime...doesn't help for me.

same issue. tried wmv and qt. followed all specs...back to the drawing board I guess.

The one and only solution that helped me, is converting to mpeg4, although it does decrease the quality of the video.

same problem.

anyone at vimeo who can help? there's a lot of people shouting out here!

thanks

i never experienced problems with vimeo, but then 2 days ago the shit started....i dont have issues with drifitng audio...the audio is just out of sync... i use the same software for many years... and i uploaded a lot... i tried everything you told me, but still the same crappy problem... when i dowload the root video its still in sync....this has to be fixed otherwise i cancel my account

so> vimeo.com/5770028
the same file as i used to upload without any problems...but since three days everything is out of sync....here is a file with the same codec...
vimeo.com/5770028
it plays smoothe because i uploaded it a week ago....
vimeo please fix this problem, otherwise i have to find myself a other file host...you have many bugs which i can ignore, but iam doing music videos and this bug is devastating...please start with recognizing this, bug so everyone knows..then we dont have to search further and just wait until you fix the bug...but this is very frustrating...so go away with your tutorials. and all the other grap, this is just serious bug!!!!!!!!!thanx

Hey guys,

If you are having issues with audio sync, please be sure you are following these settings: vimeo.com/faq#recommended_settings

Also take a look at this tutorial: vimeo.com/5295925 and vimeo.com/5775787

We know its super annoying, but if we work together, we can conquer this! Thanks for your patience.

so 7 frames latency...doenst matter if you have black frames..or audio rate at 48000 or whatever...its just 7 frames..i hope you can fix this.. thanx

vimeo.com/5897574 this is the bug fix, and this was the old file without video latency vimeo.com/5847986, what do i have to say more...?!

I have been uploading videos from my GoPro Hero cam of me riding my sportbike at the track. I just upload the video without editing it. All videos aways played great.
Now my 2 latest ones are all out of sync & I changed nothing so something is different on Vimeo side. They play fine on my PC too.

Please sort it out!

Sure, sorry.
I thought this whole thread was recent comments and figured it was a global issue that was going on.

Here are the 2 videos, i tried a few times over the last 2 days.

vimeo.com/5894636
vimeo.com/5895588

The engine RPMs & sound doesnt match with the video.
I hear shifting in corners and it's quiet / loud in the wrong places.

Here is one from 10+ days ago for comparision.
Everything is spot on from the time i start the bike.

vimeo.com/5689084

And I double checked it late in the video too. At 17:20 there is a downshift going into a turn and it matches up perfect with the original avi file on my PC.

Thanks for your efforts and response!

I've followed the tips and recommended compression settings, but these two latest vids of mine seem to fall out of sync when I play them back. Here are the links: vimeo.com/5892257 and vimeo.com/5892137
They play fine on my comp but not on the site. Please help. Thanks!

So Vimeo changed their converting process encoder on their end it appears here.

I hope they come forward and correct the problem, if anything, put it back to the way it used to be.

Matt,

Thanks for your response. This is the first time I am having problems with my video being uploaded, it's out of sync, video plays faster than audio. Previous uploads on similiar/identical formats, no problem, even same lengths.


Something must have been "tweaked" as you indicate, so it's a vimeo problem of course, where we're all waiting for vimeo to fix.

I am using mencoder for video conversions since 2005, and never had a problem, even up until a few weeks ago with vimeo. I don't have any dark black areas in the beginning of my video. I can tell though that when the video starts, the audio is going faster than the video...

There is no link as I deleted the video to figure out what else to do to the video to make it "good" for vimeo.

Do you have any instructions for conversion exactly?

My video has MPEG-4 and the audio is PCM, not mp3.

Here's the updated video with a 7 second pause, still same problems almost like my video didn't even change.

vimeo.com/5904075

Matt,

It's not High Definition video, it's Standard definition, so there's no way it's going to be H.264 with AAC audio. It's right now, MPEG-4 with PCM audio, not even mp3. It should be just fine.

This and only this setting below, is completely unacceptable.

Codec
• Choose H.264 for the video codec. Choose AAC for the audio codec.

This is the third time I've uploaded this video, and I thought Vimeo would have fixed the problem on their re-encoding software on their end within the last 24 hours.

vimeo.com/5912053

The yellow title immediately whisks away, teling me that the video has gotten screwed up by Vimeo again.

It plays fine here on on my PC, etc.

When will VIMEO fix their re-encoding?

A big problem with audio video sync - no black frames.
vimeo.com/5937637

I noticed that every time the scene changes the audio gets out of sync).
This happens with many files before - please help!!!

Hi Guys,

Back again. I fixed my problems with the audio sync. So from scratch, what about my material and settings? Well it's all down here. I wrote it all down so you can see exactly where your project is different or whatever...So maybe my settings are not usefull for everybody but it sure works…

I shot everything in 1920x1080, PAL 16:9, 25 frames on a compact Panasonic 3CCD HD camera (love that thing btw). File format = .MTS

Imported the RAW stuff into Premiere CS4 and made the following project sequence settings:

- AVCHD 1080i square pixel
- 25 frames/sec
- frame size 1920x1080
- field: upper
- audio 48000 Hz

So, i edited the whole clip and got to the (perfect) export settings (found it in a video tutorial for converting MPEG files for Vimeo).

Export Settings:
- Format: MPEG2
- Preset: Custom

Video Settings:
- Quality: 5
- PAL
- 1440 x 1080
- frames p/sec: 25
- Field order: None (progressive)
- Aspect ratio: widescreen 16:9(1,333)
- Profile: Main
- Level: High

Bitrate Settings:
- Encoding: VBR, 2 Pass
- Minimum: 25
- Target: 25
- Maximum: 25

Leave the rest untouched...

Audio Settings:
- MPEG
- MPEG 1 -layer
- 48 Khz
- 192 Kb/sec

Leave the rest untouched...

So, that's that. Now i have a superdetailed sharp HD 1GB MPEG file for a 5 minute video. Seems good to me. Now, for converting it to Vimeo i use TPMGenc 4.0 Xpress.
Drag the 1GB MPEG file into the source screen. It automaticly detects that the MPEG file = progressive 16:9. At the 'filter' tab i select the function:
Deinterlace = No Deinterlace (because it already is deinterlaced). Klick OK and go to the format tab. For converting i use the Windows Media Format conversion to make it a good quality .WMV file ready for upload.

Settings:
- Windows Media Video 9
- Size: 1280x720
- Aspect ratio: Display 16:9
- Framrate: 25 fps (progressive)
- Video encode type: 2 pass VBR (average bitrate)
- Average bitrate: 3000 kb/sec
- Video quality = 100
- Audio: windows media audio 9, 1 pass CBR, 192 kbps, 48Khz, stereo CBR

Now it says that my video file will be around 117 MB in filesize. Seems good to me. CONVERT. Now upload the file to vimeo and they will do the rest. This always works for me…

If that doesn’t work there is an alternative that should absolutely work. I use the same 1GB MPEG2 file and drag it into TPMGenc 4.0 Xpress. Now, instead of using the WMV encoding format i use DIVX file output. I know, not you’re favorite conversion to work with but…the quality is (almost) the same.

DIVX Settings:
- Encode mode: Advance mode
- Profile: HDTV
- Aspect Ratio: 1280x720
- Aspect ratio: Pixel 1:1 (DON’T select something else)
- Framerate: 25 fps (progressive)
- Performance: Balanced quality (You can shift with this one I you like)
- Rate control mode: 1 pass constant bitrate
- Bitrate: 3000 kb/sec
- Audio: 48000 Hz, Stereo, 192 kb/sec

Filesize is exactly the same as the WMV conversion, 117 MB. CONVERT and upload to Vimeo. They will do the rest.

So. That’s that. Most of the times I use the WMV conversion to solve the audio sync problem. BUT…sometimes that doesn’t work for me either... So than I go for the DIVX conversion and then it always solves the audio sync problem.

I hope I helped you guys a bit! Get your hands on TPMGenc 4.0 Xpress, works great.

Stefan

BTW, here are the video's. I'll just post a recent one here:

vimeo.com/5826193

Stefan

That's super insane process for getting up onto VIMEO.

I guess I will use this with my HD stuff in the next week as I have MTS files from a Canon Vixia HF S10 that will need to be up here.

I'm starting to get annoyed now.

Marketing mumbo jumbo says...
"So whether you are an amateur filmmaker, proud mom, restaurant critic, or just a guy with a cellphone, connect with Vimeo today."

I'm basically a guy with a cell phone only its a GoPro Hero Cam that records AVI files. Its one of the most popular action cam on the market right now & it works so its not the cam. Vimeo says they support AVI files right?

Everything worked fine for me over the course of 2 months. Then I pay for plus membership & now it stops working properly.

I paid for a service and I'm not getting what i paid for. Now i guess I'm supposed to go buy video editing software & create a workflow so I can upload a video.

There is either an issue and Vimeo is looking into it, or Vimeo thinks there is nothing wrong at isnt doing anything. If its the later then Vimeo should refund my $$$ cause i consider that false advertisement.

If it said..."If your a guy with a cell phone & video editing software and lots of time on you hands to optimize your video so it will work properly on our site" well then that would be a different story. But it doesnt say that and I'm not an ameture film maker and I want my $$$ back because Vimeo is now worthless to me.

If it didnt work properly with my AVI files from the start that would have been fine too, cause i would have found a different service that fits my needs and never paid my hard erarned $$$ for Vimeo Plus service.
But no, I get the ole bait and switch deal.

And to top it all off it doesnt look like i'm the only one having issues that never had issues before and hasnt changed what they have been doing. Are we just here to tell lies?

Vimeo you should be ashamed of yourself!
What say you?


PS >> The default avitar should be a frowning face and not a smily face.

Everything was fine since a couple weeks ago. Then suddenly I cannot get any videos uploaded where the audio is in synch with the picture (vimeo.com/5953190)

The audio is ALWAYS out of synch. I have no blank frames at the top either. Works just fine everywhere else, even on youtube.

I tried everything, settings, re-encoding. The most puzzling thing is that I did not change anything to my encoding process. Something must have happened on Vimeos' end.

It is becoming to the point where I will have to switch service very soon.

Angela,

Ah hah, this continues to re-affirm my theory that VIMEO has "tweaked" their settings as mentioned earlier to having just about everyone with audio/video sync problems now.

Angela, what other services are you using that allow up to 1 GB of video?

I paid for VIMEO plus, what other services do you suggest?

I'm having the same problem, used all the recommended settings. Seems my audio is a few frames out of sync, little annoying though...

vimeo.com/5956606

Hello
I have a problem with my video
vimeo.com/5963344


The audio is out of sync. I am entering this video into a contest, and really need it fixed.
I have tried EVERYTHING for the past few days.

Please help! :(

-Sammy ;)

MESSAGE TO VIMEO:

We originally liked this video service you provided and many of us even upgraded our accounts and paid you.

Now, within the past month, we've been shocked to realize you've "tweaked" your settings to our inability to get 99% of most videos uploaded to your website.

You are now requiring us to basically go head on and spend enormous time and resources in getting our videos 110% correct right down to the level of detail that previously was not necessary and thus not required.

We are asking you to please correct this problem and stop constantly "tweaking" your video requirements and video encoding process.

If you refuse to make the changes, then please remarket this service as for only professional experts only with a number of years of video experience only, not for the "average Joe or Jane".

This is really getting to be ridiculous and even more so that we have not seen a formal response from you here in this thread at all.

We truly want this service to be working, so I kindly ask that you respond to this letter by stating that you will make whatever fixes, corrections necessary to bring your service back to what it was approximately a month ago where the audio/video encoding actually worked for "normal" people, the bread & butter of your online video service.

Thank you.

Engaged Customer

Please fix the audio sync! it is getting really annoying for my videos and I am starting to see a large portion of other videos having the same problem. Don't use the "use these settings" excuse, just fix it on your end! I have switched all my videos over to Blip.tv and will not be renewing my pro membership until this issues is fixed!

Blake,
Im so sorry. I dont mean to rush you or post again or anything, but I am really in a hurry to get this fixed.
My video, vimeo.com/5963344
is out of sync and needs to be entered in a contest, which OBVIOUSLY has a time constraint.
I KNOW i should use the suggested settings. But these are hard to understand, difficult to follow steps. Literally, WHERE would I go to change all these settings? I have no idea where to start.
Please help me by trying to sync my video, or atleast telling me how to go about changing my settings for my video.
Thank you so much, I have been on here for the last 2 days with no luck.

Please help me

-Sammy