Help Center / Help Forum / Audio Sync or Clipping

Hi... I've got almost exactly the same problem as pepes above. So much so that I cutnpasted someone else's prob. ie. I've uploaded this video twice now...Every upload has been in compliance with the compression advice given before...Output from iMovie as Quicktime. No black frames at front apart from fade-in. Basically the video is a few seconds ahead of the audio. It does not show up like this on my machine, and every time i upload a different copy it has the same offset. it seems as if there is a second of video lost at the beginning...though the length in vimeo is the same as in quicktime viewer. the video is private and here: vimeo.com/7246803. I'm happy for any staff to help if poss but on verge of giving up on Vimeo and trying the dreaded Tube as I'm in a hurry. Is there a funamental glitch crept into Vimeos encoding? There seems to be a remarkable amount of pepes with the same problem here (?!) Thanks for any help/advice.

?? Indeed you're right, that would be VERY strange! I wouldn't know how to set such a frame-rate, in fact you cant when outputting from iMovie that i can see. I set it to 'current'. Please advise further if poss. Thanks.

Hi there, I've re-exported my video from Final Cut Express three times, each time making sure I am using the guideline export set-up but when I upload it the audio is still out of sync. Any help would be much appreciated! :-)

vimeo.com/7257364

Hi again, I have since deleted fade-in and fade-out from my original edit to remove black frames from the video (I think this was possibly the culprit in some cases) but my audio is till out of sync. Help! I'm looking to link this to my blog and get some feedback on it asap before I submit it for something so any assistance would be great. Thanks in advance!

hi, i just uploaded a short film, but the sound is out of sync - any ideas on how i might be able to get it back in sync? id be extremely grateful. many thanks.

Also having the same problem as everybody else here. posted 3 videos all of them out of sync. i have done exactly as vimeo wants, the video works fine on my computer, but when its uploaded, its out of sync.
vimeo.com/7262308
vimeo.com/7262264
vimeo.com/7261684

what to do??????

Hey guys, just wondering what's happening...see my comments above. Haven't heard anything for three days now and I'm getting frustrated. If the problem can't be fixed I'd love to know so I can move on.

just tried to upload the exact same videos to youtube, and it works. there is something wrong with vimeo.....

Ok folks I'm still trying to sort it our, sorry, I know it's annoying. There are just so many variables it gets tricky, but we'll get there.

Hi i uploaded a video recently and the audio is out of sync, delayed a few seconds. i ve re-uploaded it again, this time removing any black empty frames, and still no joy. all the compression rates are as Vimeo suggests, but no luck at all. would love some help / advice with this, as its for a competition with a deadline today! the video plays perfect on my computer through quicktime - i used imovie to edit it. its here:

vimeo.com/7291410

would appreciate greatly any help.

best advice = use another community right now, i've tried for 14 days now to upload something that works everywhere else than Vimeo, and still no luck.

Hey. Ive got the same problem as most of the above my sound is out of sync of both films ive uploaded in the past 2-3 days.

Ive noticed that im missing the opening title card which was saved as a JPEG.

Can someone please help. Ive made these videos for halloween and was hoping to go live with them on my blog 2mrw.

Save my halloween!

this is the one ive got most problem with cause im presenting.

vimeo.com/7308606

Thank you so much Daniel. I see its Converting now.

Hello there, we're having huge problems with the audio coming out of sync on our video.

vimeo.com/7429204

This is our fourth upload attempt and the problems keeps repeating, ive followed the compression guidelines closely. We hve already missed our deadline and are under a fair amolunt of pressure, can you help us at all? thanks very much

Hi guys...I requested some help 13days ago and the problem is still not sorted. I then requested more help 10days ago but I haven't heard anything back at all. It's really frustrating to see that other people have put up queries in the meantime and these have been solved/are being looked after, should there not be a first-come, first-serve policy? I basically feel like I'm typing to myself right now. I have since used Viddler to upload my video and linked it to my blog which now means the Viddler logo is splashed all over it. I would much rather be promoting Vimeo but you haven't left me with any choice. It's disappointing to see other people here also suggesting moving to other video communities. If my problem was impossible to solve I would have really appreciated if someone had got back to me and told me that. I am sensing that there is a reluctance on Vimeo's part to admit that this syncing issue is a major problem that you are unable to get to grips with. I will keep checking back with Vimeo as I feel a naive loyalty to you guys. Right now though I am seriously disappointed. Hannah

hi, I uploaded this video, and audio there is out of sync, just a bit,

vimeo.com/7800911

Can you have a look at it? Thanks a lot.

To all who have had the problem with no sync. Here is what i discovered.

In Compression guidelines it says that you often see H.264 codec as .mp4. ignore that.

when you export your video from ex. Quicktime, you make it as a normal quicktime, but you adjust your compressor to H.264 i settings.
all other options should be as described i compression guidelines, although i've used 48 kHz istead of 44,1 kHz

this seems to get everything to work in my case.

So most important!!! Don't save your file as a mp4, but as a mov. and if your sound is recorded in 48 kHz, used that as well.

Good luck

Hey. Again same problem. My sounds about 3-4 seconds out of sync in this has happened in my last 5 movies. None could be fixed.

I followed the guidlines.

For some reason its cutting off the first 2sec of my film too.

Has vimeo encountered a bug?
Theres so many uploaders with the same problem.
Any explanation?

I just want to cry emo tears.

If you guys can fix my last upload that would be awesome.
vimeo.com/7872044

I am experiencing sync issues on most of my videos.

Like some others, also using Handbrake. Settings are slightly off recommendation, using 48khz instead of 44.1, and using 160kbps instead of 320. All other settings as recommended. While some other uploaders have reported audio getting ahead of the video around 16 minutes, but mine is well out of sync as early as 5 or 6 minutes.

vimeo.com/7765270
vimeo.com/7641717

These are just two videos with problems. Other videos suffer from sync problems, but I don't see a reason to post a litany of videos here unless there is a fix.