My HD video is not HD on Vimeo? in the Help Forum on Vimeo

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Tomas Aamli 4 months ago

vimeo.com/6104567

Ive rendered it as hd (same settings Ive always used)
And its the only video Ive uploaded this week. Can anyone help?
If I try to re-upload this week, will it be in SD, because Ive allready uploaded one vid (thats actually hd)

I rendered it as 1440*1080 (PAL) mp4
Daniel Hayek 4 months ago

fixing this now.
PixelVision Productions 4 months ago

I thought it didn't matter how many HD uploads you make in a week if you're a PLUS member, is this right? (provided you don't go over your 5GB limit of course.)
Daniel Hayek 4 months ago

It doesn't this is a glitch.
PixelVision Productions 4 months ago

Will future uploads be affected?
Daniel Hayek 4 months ago

I'm not entirely sure, but this should be much, much less common now.
PixelVision Productions 4 months ago

Just uploaded a new video and now it says there's a problem with the video. This is frustrating.

vimeo.com/6120117
Daniel Hayek 4 months ago

Trying to fix this, yes this is frustrating.
DDLM's 4 months ago

hi there, i'm having the same problem with this video:

vimeo.com/6118897

i uploaded it as HD but it appears on SD

thanks for the help-
Daniel Hayek 4 months ago

Working on it.
Andres Rodriguez 4 months ago

Hi There, same with this video:

vimeo.com/6117146

Thanks in advance.
Daniel Hayek 4 months ago

Trying to fix this.
Paulo Teixeira 4 months ago

I might as well join the party.
vimeo.com/6113747
Daniel Hayek 4 months ago

Reports of this have gone down but if you are not seeing an HD video and you should please let us know here.

Remember though Basic accounts get 1 HD treatment per week.
This comment has been deleted.
Daniel Hayek 4 months ago

Trying to fix this now! Sorry.
Brendan Charles 3 months ago

I think it's the same thing for my video- also it has been sped up from about 2 minutes to 30 seconds! Any help?

vimeo.com/6213503
Daniel Hayek 3 months ago

Hi Brendan,

I'm trying to fix this now.
Rob M 3 months ago

Hi Daniel. My HD vimeo is not showing in HD either. I uploaded it last night. Your help is appreciated. vimeo.com/6238946
Daniel Hayek 3 months ago

Hi Rob,

I'm trying to fix this now. Sorry about that.
Rob M 3 months ago

Hi Daniel. Still no fix. Part of the Vimeo was filmed in SD but majority filmed in HD. Hope this is not the cause. Thanks for your continued asistance.
Daniel Hayek 3 months ago

Hi Rob,

Please review this and try to export in accordance with these suggested settings, vimeo.com/help/compression

Since you're on a Windows machine you may not have access to h.264 so WMV3 should be okay

Hope this helps.
Rob M 3 months ago

I have reviewed and tried them many different ways over the past month. Thanks, but still lost.
brandon hammonds 3 months ago

My last two uploads have not been HD. Please fix this one:

vimeo.com/6270040

password=brandon

Thanks.
Daniel Hayek 3 months ago

Trying a fix now.
brandon hammonds 3 months ago

Now there is no audio??
Blake Whitman 3 months ago

Putting it back through again now Brandon, sorry for the trouble!
Peter Hollek 3 months ago

please fix my last one too:

vimeo.com/6274912

Thank you!!
Soxiam 3 months ago

there's nothing to fix, peter. a basic member gets only 1 HD conversion per quota week and you already have one: vimeo.com/6272731
Parker Detchon 3 months ago

i uploaded an HD video and it's coming up SD, can you fix please?

vimeo.com/6305360
Daniel Hayek 3 months ago

there's nothing to fix, parker. a basic member gets only 1 HD conversion per quota week and you already have one
Melissa Diep 3 months ago

can u pls fix this? thanks

vimeo.com/6294981
Daniel Hayek 3 months ago

Hi Melissa, your source file is 864x480, it has to be at least 1280 x 720 to get HD treatment on Vimeo.
Melissa Diep 3 months ago

how do i change it to 1280x720?
Daniel Hayek 3 months ago

I suggest looking through here- vimeo.com/forum:cameras_and_editing
Brendan Charles 3 months ago

Hi, the timing of my video has been fixed- but it's not HD anymore and the file uploaded was. Can this be fixed?
Daniel Hayek 3 months ago

Hi Brendan,

I'm trying to fix this now.
Ignite Toronto 3 months ago

hi there, our video is not appearing as HD
vimeo.com/6314357

thank you.
Daniel Hayek 3 months ago

Fixing now, sorry about that.
Ignite Toronto 3 months ago

this one also: vimeo.com/6316628

:)
Daniel Hayek 3 months ago

fixing now.
Brian Smith 3 months ago

Me TOO! Just uploaded my first, and didnt come through HD...

vimeo.com/6317085
Daniel Hayek 3 months ago

fixing now.
Brian Smith 3 months ago

You rock, Thanks Daniel! ( Very Fast ) Have a good weekend. :)
Daniel Hayek 3 months ago

Word!
goose42 3 months ago

howdy. i have an upgraded account but my hd video wouldnt load. i compressed the video to be smaller, and that loaded , but its bland in quality..any tips?
and thank you in advance...
Daniel Hayek 3 months ago

link please?
Andy Kim 3 months ago

This should be in HD as well but not showing up as HD. The one I uploaded before worked just fine. Thanks in advance!

vimeo.com/6316775
Daniel Hayek 3 months ago

fixing now.
Melissa Diep 3 months ago

daniel. i asked u a question and why did u point me to a forum to find my own answer or post the question there???
Daniel Hayek 3 months ago

Hi Melissa,

I pointed you there because what you are asking is very detailed and involved material that doesn't really fit with this thread. There's a lot of great knowledge where I directed you to. Check it out!
Dan Greenberg 3 months ago

i uploaded a 720p and its not hd on the video page???

vimeo.com/6360577
Daniel Hayek 3 months ago

Hi Dan,

I'm trying to fix this now, sorry about all this.
Steven Cliffe 3 months ago

i to have uploaded a 720p from my flip ultra HD and its in HT on the video page?

vimeo.com/6380587

can you help mate
Daniel Hayek 3 months ago

Hi Steven your video's dimensions are actually 640 x 360, make sure to check those display sizes.
lync 3 months ago

I uploaded HD movie but it's turn out to be very low quality and so does the thumbnail..and it's the first upload of this week.
vimeo.com/6426132
Daniel Hayek 3 months ago

Sorry I couldn't help you sooner, look like you deleted that file. Good luck with your future uploads.
Malik Isasis 3 months ago

My upload is not HD (vimeo.com/groups/gh1/videos/6390512) help!
Daniel Hayek 3 months ago

Hi Malik,
Your file dimensions are 852x480. Export at 1280 x 720 to get HD treatment on Vimeo.
INIS 3 months ago

vimeo.com/6268440 is tiny and not HD anymore. Please help
Daniel Hayek 3 months ago

Your video is showing up in HD and SD. Is this happening if you view it on another computer?
Kathrina Bognot 3 months ago

hi, i think i followed all the HD exporting guidelines correctly, but my video is not showing in HD. please help?
thank you!

vimeo.com/6539859
Soxiam 3 months ago

hello kathrina. the file you uploaded is only 1080x720.
zebra design 3 months ago

Hello,

HD problem here: vimeo.com/6544599

Thank you
sean bonnett 3 months ago

Im pretty sure the video i uploaded was 1920x1080 but it is not HD help?
Matt 3 months ago

Hi Sean,

We need a link to be able to help you
sean bonnett 3 months ago

I think its cus i tried to upload a second HD vid in one week so im gonna wait and try next week then if it still doesnt work i'll post the link.
Rada 3 months ago

I need help!
My uploaded 1280x720 clip is not HD now :-(
Fix it please.
Matt 3 months ago

Hi,

Link please!
Rada 3 months ago

That kind of link do you need?
External link as Rapidshare or link on Vimeo site?
My clip on Vimeo:
vimeo.com/6546549
I uploaded it 2 days ago.
Stephen Vuillemin 3 months ago

Hello !
My last upload is not HD neither (size is 1920*720)
vimeo.com/6249438
Could you fix it ?
I uploaded it a few times ago, I hope you still have the file ?
Thank you
dalas verdugo 3 months ago

The video you uploaded is actually 640 x 368.
zebra design 3 months ago

Hello dalas verdugo,

Have you seen my post avobe?
My HD video is not working, looks like regular video. Can you help me please?
Link: vimeo.com/6544599
dalas verdugo 3 months ago

Hm, looks like you have the same problem as Dmitri below.
Dmitri Shushujev 3 months ago

not HD: vimeo.com/6547675
dalas verdugo 3 months ago

This is very strange. That's the HD video (go fullscreen, turn off scaling), showing up in SD size player with no SD option. I'm reporting it to the engineers.
Dmitri Shushujev 3 months ago

Thanks, hope the problem will get fixed soon.
Brian 3 months ago

I'm VERY frustrated tonight.

I've exported from pinacle studio 11 many of times 1280x720p 60fps, and tonight all 3 of my videos end up in SD.

vimeo.com/6567064
vimeo.com/6565445
vimeo.com/6565745

I converted the 2 bike races to .divx and they converted to HD. The Tea Party video is the hard one, I've tried 8 times and over 36 hours to get it to convert to even finish converting in studio 11. look at my other videos in .wmv 1280x720p from before.. always worked no problem.
Now I might spend another 36 hours trying to convert that damn video.
dalas verdugo 3 months ago

Sorry for the frustration, I think this is the same bug that is affecting Dmitri and Zebra above you. We're going to sort it out tomorrow when everyone is back to work. I apologize for the errors.
Brian 3 months ago

ok thanks. managed to convert into .divx overnight 1st try and uploading that now.
Brian 3 months ago

Put the 1 video in for re-conversion (V+) this afternoon and it converted to HD.

The other video magically converted to HD without my intervention.

So it's working now.
Michel Vandermeerschen 3 months ago

I upload my video today but it appears not in HD.
Why?
vimeo.com/6572652
Daniel Hayek 3 months ago

Trying to fix this now.
zebra design 3 months ago

Thank you Daniel!

The problem as Michel Vandermeerschen says is that now the video quality is terrible, looks all dirty and flickers, there are also some problems with the audio.

Help please
Daniel Hayek 3 months ago

Trying to remedy this.
Michel Vandermeerschen 3 months ago

Now, there's the sign HD is on but the quality of the video is bad not in HD.
What can I do?
Daniel Hayek 3 months ago

Trying to remedy this.
FakieFilmz 3 months ago

Hi! I just uploaded an HD video (H264 1280x720 AAC) but Vimeo stretched it and it looks like an HD in 4:3...
The file is the same HD video i uploaded in other sites. Could you help me please?
This is the video: vimeo.com/6592996

Thank you!
Daniel Hayek 3 months ago

Trying to fix this now.
FakieFilmz 3 months ago

Sorry, i just deleted by mistake! I'll upload asap, but the 500Mb per week don't change if i delete a video?
Daniel Hayek 3 months ago

Go for it dude!
Michel Vandermeerschen 3 months ago

The quality is a little better but there's no more audio!!!!
Daniel Hayek 3 months ago

Ok trying again.
Pixelised 3 months ago

Another one here, playing in SD only, uploaded at 1280x720 :-

vimeo.com/6629630
Daniel Hayek 3 months ago

Fixing now.
Ryan Pesecky 3 months ago

My Blue Canyon video in HD does not show up when people go to vimeo.com/ryanpesecky but when I am logged in it shows that it is there?? This is very frustrating because this is my most important video to showcase clients. Thank you if you can help me.
Soxiam 3 months ago

change its privacy settings to public: vimeo.com/6520615/settings/privacy
Jesse Merz 2 months ago

This video is also not uploading in HD:

vimeo.com/6588174

I made sure to wait a week since my last upload. I have uploaded many HD videos in the past and can't get this one to work.
nebNosam 2 months ago

Running into a similar problem. Uploaded 1440x1080 H.264, AAC, and it's coming out squished SD with a "HD is on" button. vimeo.com/6775039 . I would re-encode/upload again, but I'm on a basic account...
nebNosam 2 months ago

Is this possibly a naming error or 30p vs 60i glitch?
nebNosam 2 months ago

The download times look consistent with HD video, any clue as to why the aspect ratio is off?

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