Forums / Help

Problems Uploading or Processing

Sam Morrill

Sam Morrill Staff

PLEASE READ THE FOLLOWING BEFORE POSTING!

If you're having trouble getting your videos to upload or convert successfully, here are a few things to try:

(1) Upload your file again. Many issues can be resolved with a simple do-over.

(2) Make sure that your video settings match our Compression Guidelines (vimeo.com/help/compression). Some codecs are not supported (vimeo.com/help/faq/problems_uploading#failed_conversion).

(3) Hardwire your computer to the Internet (via Ethernet cable) and disable Wi-Fi.

(4) Close any other open browser tabs or windows.

(5) Check your computer's power management settings so it does not power off or go to sleep during the upload.

(6) Update your browser (vimeo.com/help/faq/using_the_vimeo_website#browsers) and disable extensions (vimeo.com/help/faq/using_the_vimeo_website#disable_extensions).

====================

STILL HAVING TROUBLE?

Here's what our Support Team needs to know:

(1) The links to the video page(s) in question. Private video links are okay.

(2) The exact wording of any error message(s) you receive. Links to screenshots are encouraged.

(3) A detailed description of the issue you are experiencing, and the troubleshooting steps you've already tried (so we don't ask you to repeat anything).

Post your inquiry below or contact us via email: vimeo.com/help/contact.

Awenke

Awenke

Hello,
I just uploaded my first video and got an email saying it is ready to view. But no video when I got to my Vimeo site.
Hi, Awenke!
Your video, Steve climbs, is ready to watch. Share it with friends, family, computer-savvy pets, and total strangers.
Steve climbs
vimeo.com/66274828

Zena Hirsch

Zena Hirsch Staff

Hi there, your video appears to be playing without issue on this end. Are you still having trouble with this video?

Carol Meier

Carol Meier Plus

My video uploaded OK but when I chose a thumbnail from 'random' it has been processing for 5 hours now. What can I do?

Zena Hirsch

Zena Hirsch Staff

Hi Carol, sorry for the trouble! Could you please provide a link to the video in question?

Peter Goldsmith

Peter Goldsmith

I created a one minute and eight second video on imovie on my ipad but when I try and upload the video it denies my username and password.

Zena Hirsch

Zena Hirsch Staff

Hi Peter, are you uploading directly from iMovie to Vimeo using iMovie's "Share to VImeo" feature?

ktb

ktb Plus

Hello I have tried uploading my video 3 times and still there is a problem with pixelation and resolution in certain areas, I have compressed it according to your guidelines. h.264 with 30fps and 5000 bitrate. I am exporting it from iMovie using Quicktime and that's where I run it through your compression algorithm. The movie is still nowhere near as clear as the original HD version in iMovie. I've done everything you guys suggested here before posting and it's still not solved.

You can go to the 4:45 mark in this video to see all the pixelation on the guy's head in the video. That's a clear example of the quality loss.

Here is the link to my video:
vimeo.com/66313346

What can I do?

Link: vimeo.com/66313346

Zena Hirsch

Zena Hirsch Staff

Hi there! I downloaded your source file and compared it to the playback on Vimeo, but unfortunately, I'm not sure I can see the pixelation that you are referring to at 4:45. Are you seeing this issue in the Flash player, the HTML5 player, or both?

ktb

ktb Plus

Hi there to you too. Thank you for the quick reply.

I've used both the Flash and HTML5 players and am seeing pixelation on my brand new Apple Air and on PC at work which uses a little older Viewsonic monitor. :-(

Zena Hirsch

Zena Hirsch Staff

Could you please try downloading the Vimeo encoded .mp4 file and let me know if you see the pixelation there, as well? Also, if you could please send over a screenshot that indicates the pixelation, that would be very useful. Thank you!

ktb

ktb Plus

I've downloaded it and I am seeing the loss of HD quality. Here is a screen shot.

imgur.com/WNBiJcR

Is there a different or better way I can export from iMovie so that the film looks in great HD on Vimeo?

Thank you again

Zena Hirsch

Zena Hirsch Staff

Hi there,

It looks like the bit rate on your file is pretty low for a 1080p video. I would recommend increasing your bit rate to 10,000 to 20,000 Kbps, as per our Compression Guidelines: vimeo.com/help/compression

Please let me know if you have any questions about those guidelines!

JESUS WAY CHURCH

JESUS WAY CHURCH Plus

my name is Pastor Ravin Fields with Jesus Way Church in Belfry Ky I have tried loading a video 3 times this week it takes over 20 hrs and right at the last i get the oops message. this happened a couple of months ago and i wrote in and it quit. i was able to upload just fine until this week. I'm going to start it again could you please help?

Zena Hirsch

Zena Hirsch Staff

Hi there, very sorry for the trouble! Our developers are currently investigating this issue. In the meantime, could you please try uploading using either Firefox or Chrome, and let us know if that resolves the issue? Thanks!

FormerWest

FormerWest PRO

we have a 50 gig account (62% used) but in the last days all my uploads result in the "This doesn’t appear to be a valid video file. Please try again." message.
please help we have visitors waiting urgently for the uploads. regards, phillip

Zena Hirsch

Zena Hirsch Staff

Hi there, very sorry for the trouble! Our developers are currently investigating this issue. In the meantime, could you please try uploading using either Firefox or Chrome, and let us know if that resolves the issue? Thanks!

Jesse Newman Park

Jesse Newman Park PRO

Hi, I've been uploading videos for my clients using all the same equipment and going through the same bouncing/converting/compression process every time. For some reason the past two videos I've tried to upload say 100% complete, then when I go to play the video it just says "Uh oh, your video is having trouble loading". I've tried playing it from a number of computers and I get the same message every time. Like I said, I didn't do anything different in my uploading process- why am I getting this "uh oh" and how to do fix it ASAP?? Thanks

Link: vimeo.com/myguitarsessions/review/66277525/4109ab4a20

Zena Hirsch

Zena Hirsch Staff

Hi there,

Sorry for the trouble! I am running you video(s) through conversion again and they should be playing shortly. Please let us know if you are still experiencing any trouble with your videos.

Rebecca Tharp

Rebecca Tharp Staff

We are downloading your source files now and will get back to you when we have more info!

Zena Hirsch

Zena Hirsch Staff

Hi Jesse,

Your source files displayed many decoding errors during analyzation. Unfortunately, this means that the file is corrupt and unreadable by our transcoder. I would recommend re-exporting these files from whichever program you used to edit or compress them, then re-uploading to Vimeo.

Jesse Newman Park

Jesse Newman Park PRO

Hi Zena, Thanks for getting back to me.

Can you give me any details on what those errors are? I haven't changed anything in my exporting/compressing routine. The video plays fine off my computer, and youtube sucecssfully uploaded it as well.

I take the movie from Final Cut Pro and Export as a Quicktime .mov. Then I take it into compressor to get it from 33GB to 1.5GB or less.

Your help is greatly appreciated. I use Vimeo to deliver private lessons to clients because I like the professional look and feel to it as opposed to youtube. However I haven't changed my work flow so I don't understand why I'm getting these errors. I've re bounced and compressed both videos twice and have received the same results.

Your help is greatly appreciated

Zena Hirsch

Zena Hirsch Staff

Unfortunately, the error log is too large to easily send, but here is a short sample of the kinds of errors that are coming up: pastebin.com/QLqsWp3u

Unfortunately, I can't give you specific insight on what is causing these errors. They do seem to be related to your audio encoding.

I would recommend following the export guidelines as described in this tutorial: vimeo.com/23979457

Punt Club

Punt Club Plus

Hi Guys
Just used your iOS app to shoot and upload one of our vids. Seemed to work a treat, but...
the video in my account looks like it failed to upload (vimeo.com/66218874),
and...
it doesn't seem to exist anywhere in the app or on the iphone's photo/video library for me to try it again? Please help - really really need that video.
Thanks
Jason

Link: vimeo.com/66218874

Zena Hirsch

Zena Hirsch Staff

Hi Jason, it doesn't look like that video finished uploading successfully.

The video should still exist in your video library, however, you can try uploading again! Please let me know if you are unable to track down the video in your video library.

Punt Club

Punt Club Plus

Hi Zena
I recorded it direct from the Vimeo app, but is has not been stored on the phone at all and theres no history function in the app so it sounds like the version uploaded to Vimeo is all there is. Are you able to do anything with what has been uploaded? It seemed to work fine during capture (6.23mins) and started uploading ok but now can't play online and doesn't exist on the phone. Is there anything usable from the uploaded file?
Thanks
Japan

Zena Hirsch

Zena Hirsch Staff

Hi Jason,

Unfortunately, this file is not recoverable on our end, as it did not reach our servers in its entirety. I tested out the app on my end and was able to locate previous videos by tapping the center camera icon, then tapping "Video Library." If your video is not visible there, then unfortunately the only solution will be to re-shoot and re-upload. I apologize for the inconvenience.

bechinayeezums

bechinayeezums

Hi,

I'm currently uploading a 5 minute video and I've actually uploaded it for quite a few times now until I decided to just leave it uploading even if it says that it's 100% already. I'm just concerned if I'm waiting for nothing, it doesn't say anything about any error uploading it just says "uploading 100%", should I wait?

bechinayeezums

bechinayeezums

hi rebecca,

I re-uploaded it again while hardwired to the internet and it says "conversion complete! conversion will begin shortly". It means my video is queuing for your conversion process right? I just need to make sure so I won't encounter problems when I am about to watch it.

thanks for the response

Link: vimeo.com/66377110

Zena Hirsch

Zena Hirsch Staff

Sorry to see you're still having trouble with your video. During this upload, did you see any errors or messages from Vimeo?

bechinayeezums

bechinayeezums

hi zena,

prior to reuploading the video on the link it said that i should try uploading it again so i did.. and now it says that i had to wait for the conversion which happens to be going on for 9 hours now.. would you mind checking if I uploaded it right? I just can't bear waiting another day for it to work and then only to find out i had to upload it.. again.

Link: vimeo.com/66377110

Zena Hirsch

Zena Hirsch Staff

I passed this information along to our developers, and it appears that there was a server-related error. Unfortunately, this file is not recoverable and will need to be re-uploaded. I'm very sorry for the trouble! If you see the same issue occur, please let us know. In the meantime, we'll continue looking into what is causing this.

bechinayeezums

bechinayeezums

aww, i've been uploading the same thing over and over again but it still doesn't go through conversion. First time i've encountered this problem when uploading..

thanks zena

Rebecca Tharp

Rebecca Tharp Staff

Hmm, your most recent upload doesn't look like it made it through the upload process. What type of file is it / how large is it / and are you still connected to the internet via an ethernet cable?

I'm sorry you're having so much trouble getting this file up!

Mockingbird

Mockingbird PRO

Hello

I've uploaded a video for the second time...it is still in HD processing, but when play is pushed (on Vimeo) the load bar quickly moves to 100% and the video never begins playing. I hesitate to spend the time to re-upload until I check if there is some other problem. Thanks for your help!

mark

Link: vimeo.com/66332675

Zena Hirsch

Zena Hirsch Staff

Hi Mark, everything seems to be playing normally with your video on this end. Are you still having trouble with playback?

Syncline Films

Syncline Films PRO

Hi, i dont see any difference between free Vimeo account and Pro Vimeo account.
While uploading a video file, there is a bandwidth restriction which is very time consuming process.
So it doesn't help me having a RPO account on Vimeo.
As your one of the feature of Pro account is :
There are no bandwidth restrictions with Vimeo PRO.

Zena Hirsch

Zena Hirsch Staff

Hi there, we do not restrict bandwidth on uploads or downloads for any of our accounts. PRO allows for 50GB of upload space (with the option to purchase additional storage), while Basic and Plus have weekly quotas of 500MB and 5GB respectively. You can read about all of the other features of Vimeo PRO here: vimeo.com/help/faq/pro

If you are experiencing a specific issue with your uploads, please describe exactly what you are seeing, and we should be able to help you out!

Matt Hammel

Matt Hammel Plus

Hi,

I am trying to upload a video that is 1.1GB and I have a Vimeo Plus account (says files up to 5GB), but it is telling me:

Projects posted to Vimeo must be smaller than 1000 MB. Please shorten your project before posting to Vimeo.

Is there something I need to change to allow this video to be published?

Zena Hirsch

Zena Hirsch Staff

Hi Matt, could you please send us a screenshot of this error? Thank you!

Matt Hammel

Matt Hammel Plus

How can I send you a screen shot? Is there somewhere I can send an attachment?

Zena Hirsch

Zena Hirsch Staff

You can upload an image to service like imgur.com, then paste the link here!

Zena Hirsch

Zena Hirsch Staff

Hi Matt,

That looks like an issue with iMovie's "Share to Vimeo" feature. Vimeo did not create, nor do we maintain, that feature. Apple Support may have more information for you about this issue.

You can still upload videos using our recommended method: export your video according to our Compression Guidelines (vimeo.com/help/compresson), then upload via your browser at vimeo.com/upload.

MRV México

MRV México Plus

Hello, i upload a video using a basic acount, but exceed de weekly quota... Then i go plus, but the video still said i exceed the quota. I need to reupload the video??? the link is vimeo.com/66411414

Rebecca Tharp

Rebecca Tharp Staff

Hey there, looks like you've only used 829MB out of 5GB for the week, so you should have plenty of room for more uploading. If you're still running into an issue, please try clearing your browser's cache and cookies!

robert gaudette

robert gaudette Plus

video stuck in waiting for conversion
deleted trying again

re:
Priority uploading No Yes
Now you will never have to wait for your video to convert. That means no lines, no waiting, just instant conversion just like you always wanted. Even if your video is waiting in line to convert, upgrading to Plus will push your video to the front of the line, automagically.

Rebecca Tharp

Rebecca Tharp Staff

Hey Robert, sorry about that! If you're still having trouble with an upload / conversion, please link me to the clip!

Frederic Grasset

Frederic Grasset Plus

Hi, I uploaded my videos just fine, and put them into an album so that they will play together. But when I send people the link to the album it says "no videos found" even though there is a picture of the video on the folder. When, while logged in, I click on the album, it is fine. What's going on? There are no privacy settings, and the videos are all processed and uploaded already. I can send the individual video links and people can watch them just fine.

Link: vimeo.com/album/2389544

Darnell Witt

Darnell Witt Staff

Hi Frederic,

I just tested your album (while logged out) on a couple different browsers and didn't have any issues with it.

Do you happen to know what browser the folks who reported the issue were using when they encountered the error?

Darnell Witt

Darnell Witt Staff

Hi Paul, Looks like your video is up now. Are you still having trouble?

SEPA Synod

SEPA Synod Plus

I have uploaded a large file at vimeo.com/66457160. The upload completed and I have been charged the storage space, but I get a message saying Uh Oh, there was an error processing. I cannot re-upload because I do not have the storage space left.

Link: vimeo.com/66457160

Darnell Witt

Darnell Witt Staff

Hi there,
I'm gonna try to re-process this job, but it looks like there may be an issue with that video file. It has three separate video tracks and two audio tracks.

What program did you use to edit and compress it?

Make sure you're following our Recommended Compression Settings and creating a video file with only one video and audio track: vimeo.com/help/compression

You can delete the video from its Settings page to free up space in your quota and re-upload once you've altered the file. Let us know if you run into any issues!

SEPA Synod

SEPA Synod Plus

Hmmm. I added placards to the front and back of the main file in QuickTime Pro 7, and then exported it according to recommendations, I thought. I can try it again.

Darnell Witt

Darnell Witt Staff

Thanks, let us know if that works. If not, we can try some more troubleshooting steps.

James Alexander Grieves

James Alexander Grieves

Hello

My video is pixelated please help? i have followed your export settings.

james

This conversation is missing your voice. Please join Vimeo or log in.

Forums

Tutorials

Get tips for using a wide range of popular video editing programs.

Forum Rules

  1. Be nice

    Even if you disagree with someone, keep it civil.

  2. Stay on topic

    If it’s not relevant, leave it out or start a new thread.

  3. Don’t Spam

    Re-re-re-re-posts drive us crazy.

  4. Respect the Staff

    We were members once, just like you.

+ Learn more

Our Support Team

  • Mark Mark
  • Ian Ian
  • Tommy Tommy
  • Darnell Darnell
  • Zena Zena
  • Rebecca Rebecca

We’re here to help 10am–6pm Eastern, Monday–Friday.