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  • Daniel Hayek staff 3 months ago
    Some users are experiencing difficulties with videos not
    showing up after uploading or freezing on certain percentages during the upload process. If you are having any of these problems, please post exactly what you are experiencing and a link to any videos in question.

    TROUBLE SHOOTING YOURSELF: PLEASE READ!!!!
    1. First make sure you can view videos on Vimeo. If you can't, make sure you update your browser and your flash here: vimeo.com/help/flash

    2. Make sure you have reviewed the recommended setting here:
    vimeo.com/help/compression

    3. Take a deep breath

    4. Try out the basic uploader: vimeo.com/upload/video/basic

    5. Try our desktop uploader, especially for large files over 1GB: vimeo.com/desktopuploader

    6. Try not to have too much going on in other tabs or browsers as long files tend to get hung up if there is too much other activity.

    7. Please turn off any virus protection or ad block, or energy saving settings!!

    8. If, when uploading, the progress bar jumps to 99% or 100% right away, or freezes on certain percentages, try the basic uploader above and make sure the file name doesn't have any spaces or symbols in it.

    9. If your video gets stuck in the 'Holding Pattern' please be patient, it means it failed to convert once and we will try again, it may just take a while. If you need the video to be converted immediately, please delete that video and try uploading again.
  • This comment has been deleted.


  • Sam Morrill staff 2 days ago
    This depends on a number of factors. Normally it's pretty fast, especially for a Plus account. Your videos should have uploaded already. Since they haven't, I'll put them back in the encoder.
  •  
  • Are you telling me that vimeo won't support a 1.2GB HD 720P file? The file is now in continuous "conversion" mode. See vimeo.com/7724575
    And yes we did try the desktop uploader several times. It completes the upload then sticks at 99%, so we successfully uploaded using the browser, but the system won't display the video.

    We'll try chopping the file into 10 minute segments.
  •  
  • Peter Laurelli plus 2 days ago
    Hi - I uploaded a video and while it loads in HD, when using the HD OFF option, it never loads...any idea why?

    thank you!
  • Matt staff 2 days ago
    Link please! Thanks Peter
  • Peter Laurelli plus 2 days ago
    Sorry, thought you guys had magical powers...

    vimeo.com/7723059
  • Matt staff 2 days ago
    I'll run it again for you.
  •  
  • ellebassi 2 days ago
    hi vimeo, can someone help me, please? I upload a video several hours ago, it was converted 100% but it's impossible to see it. Vimeo says: stay tuned, but I think there's some trouble. Thank for your precious assistance. vimeo.com/7722298
  • Daniel Hayek staff 2 days ago
    looks like it worked!
  •  
  • Mark Stevens 2 days ago
    Hey vimeo. I uploaded a video a few hours ago, it successfully completed and then has been stuck at stay tuned. Hopefully you guys can get this fixed. Thanks. vimeo.com/7728598
  • Daniel Hayek staff 2 days ago
    Trying to fix this now.
  •  
  • stevemcmullin plus 2 days ago
    I have uploaded a video, when I go to check it out it just keeps saying, please wait, your video will start converting shortly???
  •  
  • Ralphie Aversa 2 days ago
    I love vimeo, but I don't love the fact that for months, I have had to manually upload thumbnails. Please, help.

    Yes, I've followed the above guidelines. I upload .3gp files with recommended compression settings, using both the basic and desktop upload. same issue. thanks.
  •  
  • I'm having a problem with thumbnails on my latest video upload: vimeo.com/7734897/settings

    I'm only get the vimeo color bars as the thumbnail?
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  • 320 pilot 2 days ago
    same as above;
    Finally got my video clip to load, but thumbnail is a series of vertical coloured bars.
    Any way you can fix this?
    vimeo.com/7732939

    thanks
  •  
  • Efren Rodriguez plus 2 days ago
    I have been uploading WMV files, the last 60 or so, and now I am getting a message on Invalid File. Any idea why? Also, when using uploader, videos take hours to post, even though I am a Plus member. Thanks for any info
    vimeo.com/7736289
  •  
  • The Pop Opera plus 2 days ago
    Hi,

    I'm working on a student film and purchased a Vimeo Plus account for all of my crew to access so we can share shots in progress, rough edits, and references. I have also made all of our videos private, as I want the communicative forum my crew and I share to be private. However, it appears that when I'm logged into the account, no other users are able to log in as well, and are met with a message at log in saying something similar to "Username and password do not match." I myself even tried to log into our Vimeo account from two separate browsers, and was only able to access it on one.

    Is is impossible for more than one computer to log into the same Vimeo account at once, or is there another issue that is preventing us from acessing our Vimeo account at the same time, from different computers?

    Thanks,
    Brandon

    vimeo.com/ThePopOpera
  •  
  • Gianluca Colombo plus 2 days ago
    I upload my first HD video.
    I note that the size of it is different from the one on Vimeo.com and on my blog after I copy/paste the emberd code.
    Why? I would like it was the same on my blog than in Vimeo!!!

    gianlucacolombo.com
  •  
  • munk 1 day ago
    hi vimeo,
    i have some videos got problem.
    vimeo.com/1965657
    vimeo.com/1966100
    vimeo.com/1965468

    these video are important to me.....


    can u help me to fix it? or let me can download these file...
    i need these video for my work...

    thx a lot...
  •  
  • Hello. The question I posted (along with many others) to this forum a few days ago isn't appearing here now, and the issue wasn't resolved. Help?

    I've also reuploaded the video (vimeo.com/7708845) hoping for some type of result for our audience and it has now been stuck on "The video will start converting in a moment." It's been well over an hour now and the conversion hasn't begun.
  • Thank you for the action. I'm eternally grateful.
  •  
  • Saman Keshavarz 1 day ago
    Hey gang,

    I have noticed that many of the blogs out there are embedding my video CANON - Freeze Tag:

    vimeo.com/7567271

    ...however, when they embed, it doesn't play on their site (just stays on black screen)...they have to click on the Vimeo link or the title to view it on Vimeo.com.

    I have already looked at my embed options and cannot figure out what is wrong. I have tried on plenty of machines Macs and PCs.

    Here are some sites it has posted on:

    adgabber.com/video/canon-plays-digital-version-of

    thecuriousbrain.com/?p=4468

    makethelogobigger.blogspot.com/2009/11/crazy-canon-camera-time.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+MakeTheLogoBigger+%28Make+the+logo+bigger.%29

    Thanks guys :)

    Saman K.

    thecuriousbrain.com/?p=4468
  •  
  • dimitris meletis plus 1 day ago
    i have a problem changing my channel's logo (problems uploading)
    and when i try to upload a video i always have the "Upload in progress. Please wait…" message , never ending and i've tried the basic uploader also,there is no progress bar and i don't get these changes. i am working on your site long time now and i have also payed for a premium account and it seems it's getting worse since then. why so?

    vimeo.com/channels/dimitris
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  • tim wolff 9 hours ago
    i tried to upload something many times and they all failed. now it says i am banned from uploading for a day and now the day has passed, still no ability to upload.

    timwolff
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  • MJN VIDEO 4 hours ago
    Dont think I want to know how many hours I have wasted trying to get a 210mb video shared with my online friends.

    Dont really see the point taking videos if I know I cant share them with others.

    Look forward to being able to upload fine without any problems due to my pc/vimeo probs.
  •  
  • Smoky Hill Vineyard plus 14 minutes ago
    Stuck at "one moment" - has been a long time. It does not seem that upgrading to a Plus account has been worth it as the total time waiting is pretty much unacceptable every time. Vimeo you guys need to get to work to solve these problems if you want subsribers to stick around!
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