No audio when I play the video in the Help Forum on Vimeo

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Starstruck Video 4 months ago

Yesterday and today I am uploading videos the same way I always do but after the file uploads I get a message "problems uploading". The video plays but no audio. I am creating the files to upload the same way I always have for years. Never had this problem before. I even tried uploading files that worked in the past and I am having the same problem. No audio. Anyone seeing this?
Andrew Pile 4 months ago

Do you have a link to an example video?
Starstruck Video 4 months ago

vimeo.com/6344063

Thanks for your help Andrew
Daniel Hayek 4 months ago

I'm trying to fix this now, sorry about this.
Starstruck Video 4 months ago

Thanks for your help.
Henning Kujat 4 months ago

I am having the same problem. The video plays but no audio, for example vimeo.com/6376343.
UnitedLife 4 months ago

Also having the same problem. Have uploaded the file twice now and even downloaded it again and it then plays fine on PC but no audio when played through Vimeo. vimeo.com/6379631
Daniel Hayek 3 months ago

I think it's your audio codec, try AAC for details see here- vimeo.com/help/compression
Nadine Neemeh 4 months ago

i'm having the same problem as well. tried compressing the file in dfferent ways but always have a 'problem uploading ' at the end then only part of the audio plays. both examples are on my page
Andrew Pile 4 months ago

It looks like this video: vimeo.com/6388039 has 7 audio tracks! For simplicity we always choose the first track, which apparently isn't the entire audio. You need to flatten or downsample all the tracks to be one track.
Henning Kujat 4 months ago

Hi Andrew,

many thanks for the detailed report.
I have success.
Different Roads Productions 4 months ago

I am having the same problem. Uploading like usual but no audio. Here is a video example:

vimeo.com/6420704
Different Roads Productions 4 months ago

Having the same problem with this video as well.
Any help would be appreciated.

vimeo.com/6418436
Daniel Hayek 4 months ago

I'll try to fix these both now but your compression settings look kind of odd, if you can try following this- vimeo.com/help/compression
Henry Palan 4 months ago

Add mine to the list. No change to the settings of my previous videos but this one has no sound after mutiple reloads and compression setting changes. Thanks, Henry. Great service
vimeo.com/6409737
Daniel Hayek 3 months ago

I think it's your audio codec, try AAC for details see here- vimeo.com/help/compression
Henry Palan 3 months ago

OK got it working using Quicktime and the AAC settings. But the WMV worked before and there is no AAC setting in WMV so why does Vimeo say that WMV is OK? Something has changed over there but I can certainly live with the QT export now that I know that will work. Oh I still got the "download problems" message when the download ended. But it's all good now and thank you very much for your fine site and your personal effort Daniel.
The Fellowship of San Diego 4 months ago

I'm having the same problem...video without audio...please help...

vimeo.com/6409326
Ladozs Kadullu 3 months ago

Add me to the list, no audio anymore;same settings as always!

vimeo.com/6429523
Zach Gutierrez 3 months ago

same please help!

vimeo.com/6404353
Dmitri Shushujev 3 months ago

i have problem with the audio playback also with my video... vimeo.com/6434935

thanks in advance.
Marshall 3 months ago

Well, add me to the list too. Same settings as the last couple videos, but no audio showing up.

vimeo.com/6387338
Daniel Hayek 3 months ago

I think it's your audio codec, try AAC for details see here- vimeo.com/help/compression
Doug Small 3 months ago

Not to repeat the chorus but I just had this problem too (see link - no audio). I normally "pull-down" my video and upload as HD 24p but this time I just worked with the original-capture 29.97 fps. This was the only change to my process so I thought I'd mention in case it helps.

I thought I was doing something wrong but now I'm guessing it's not me. Thanks for anything you can do.

Link --> vimeo.com/6433824
Daniel Hayek 3 months ago

I think it's your audio codec, try AAC for details see here- vimeo.com/help/compression
Doug Small 3 months ago

I've been using WMV export forever (w/out problems) but given the issues I'll start using AAC.
Jong Clemente 3 months ago

i have the same. i only have the first track playing and the other 3 tracks are gone. i just exported my photo slideshow from iphoto. help?

vimeo.com/6437716
Doug Small 3 months ago

**UPDATE** I'm not sure if Vimeo fixed something or if my adjustment fixed the issue. I re-rendered my video to MP4 (instead of WMV) and the audio worked.

I use Sony Vegas Pro 9. Here are my export settings
MainConcept AVC/AAC plug-in
1280x720 (29.97 fps, 1.000 pixel aspect ratio, progressive scan)
Audio: AAC 44.1 Hz and 320kbps

here's the updated video Link --> vimeo.com/6433824
Daniel Hayek 3 months ago

exactly. well done.
krewcial 3 months ago

I'm having the same problem with this video : vimeo.com/6462883

I've reencoded the video, reuploaded different versions 4 (YES, FOUR) times, but still no luck.

I've used AAC and MP4 audio.

I'm exporting from Final Cut Studio, I've always used Eugenia's settings in the past, with no problems at all.

Before I delete the video (up till now; I've always replaced the current video, and I'm afraid that somehow vimeo is still "remembering" the original file I uploaded, since nothing seems to help).

Thanks in advance for any useful or helpful advice !
krewcial 3 months ago

I forgot to add that the same file plays fine on my Mac AND on facebook and exposureroom (I've uploaded it there too). So my guess is that the problem is not my file, but vimeo.
Dmitri Shushujev 3 months ago

when are you going to fix the audio problem... i have been waiting for a week now and nothing has been done. i'm really frustrated with the service now.
Daniel Hayek 3 months ago

Sorry to hear that, we're looking into it. Please keep in mind our business hours listed above on the left hand side.
krewcial 3 months ago

this kinda thing is what holds me back from becoming a Plus member ...
Daniel Hayek 3 months ago

hmm your audio settings look good, I'm not sure what's wrong with this. looking into it.
Daniel Hayek 3 months ago

If I haven't answered your post it's because you deleted your video. Sorry I could get here sooner, but we're a small team.

If you haven't already please view our compression settings detailed here- vimeo.com/help/compression
krewcial 3 months ago

hi Daniel, thanks a lot for checking things so quickly ! Hope you can find what's causing this, thanks in advance.
Daniel Hayek 3 months ago

Still exploring why, sorry.
krewcial 3 months ago

Hi Daniel, don't know what you did, but I got 2 messages in my inbox that my video was online. Everything is fine now, sound plays !! Thanks !
Daniel Hayek 3 months ago

Finally! Thanks for your patience.
In Focus Church 3 months ago

I am also experiencing problems with audio? Audio is AAC. Have tried uploading several times. vimeo.com/6506034
Daniel Hayek 3 months ago

I think I replied to this earlier. In the future, please do not double post.
In Focus Church 3 months ago

Wasn't sure if this had been closed since the guy above me had his issue resolved. Won't do it again.
Daniel Hayek 3 months ago

No problem, if a thread is open you are welcome to post.
Johan Cederholm 3 months ago

Same problem here, have tried wmv and now mp4 with same outcome. Thanks for help in advance!
Link: vimeo.com/6486595
Johan Cederholm 3 months ago

Works now, thanks!
Daniel Hayek 3 months ago

Hooray!
Crossroads Church 3 months ago

I am a plus member and have been using vimeo to with a widget to upload my church service video's directly to the church web site for 33 weeks. Suddenly last week would not upload with audio. I changed nothing on my end. When I looked at the chats I discovered several others were having the same problem. The advice was to change the audio sample rate to 44.1 kHz. I did that and sure enough the audio uploaded. My problem is that I am capturing and editing with Pinnacle Studio 10.8 and the only conversion I have with 44.1 kHz is a low quality resolution of 320 x 240. I am very unhappy with that quality. Why did the 48kHz audio stop uploading and will it come back. If not I will be forced to find a different way of uploading in order to get the quality I used to get with vimeo.
Benny Puckett
Daniel Hayek 3 months ago

Hi Benny,

I recommend you try using Handbrake it's free and very good at compressing videos, here's a link handbrake.fr/?article=download, export out of Pinnacle at 48khz and then out of handbrake following these settings- vimeo.com/help/compression

Additionally, you might want to update your version of Flash, it's a bit dated, check here- vimeo.com/help/flash

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