Is Vimeo sooo slow today in the Help Forum on Vimeo

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Peter McArthur 3 months ago

Our provider has put in a fix for this issue as of about 6:30pm EDT and it seems much better -- please post here and try the netdebug network test if you continue to have problems. Thanks.
Tangerine Living 4 months ago

I am a plus member and the site is so slow and I use it to stream my videos on my site. It's like Molasses today. Something wrong with Vimeo?
Tangerine Living 4 months ago

Takes about 10 seconds to load a video now. Is this going to be the norm?
Andrew Pile 4 months ago

It's not the norm, I have also noticed this today and am looking into it.
Lance Watts 4 months ago

Indeed. Today, Vimeo is very sleepy.
Daniel Hayek 4 months ago

We're working on it giving it some caffeine, promise.
Salem-Keizer Public Schools 4 months ago

My videos also seem to be slow, taking on average between 5-10 seconds just to start up.
Example: vimeo.com/6488501
Is there something I can do on my end?
Daniel Hayek 4 months ago

Not really, we're working on it though.
Salem-Keizer Public Schools 4 months ago

Thanks. It just seems odd that an HD video like this: vimeo.com/6487566 would load faster than my sd vids. Thanks for your help. Keep me updated.
Daniel Hayek 4 months ago

We'll keep everyone updated! Hooray!
Salem-Keizer Public Schools 4 months ago

All my videos are playing within 1-2 seconds. :) Good job. Thanks!
Daniel Hayek 4 months ago

Good to hear.
Charles Wronecki 4 months ago

I am a recent Vimeo Plus user and my HD embedded videos are very very slow to load...
I am in France, do you think it can be a problem.
Is there a solution to speed, because I must wait 2 or 3 minutes loading the beginning of an HD video in order to see it without freeze.
(excuse my bad english)
Daniel Hayek 4 months ago

We're working on improving playback, it's going to take some time though, thanks for your patience.
Jane Cawley 4 months ago

I continue to find Vimeo very slow : (
Daniel Hayek 3 months ago

Please go to this url bitgravity.com/netdebug/ and run the network tests. After they are complete submit the results with the following ticket number, 5002. Finally you just need to enter your name, email and the url of the video that is playing back poorly and that's it.

This will help us improve performance and we thank you for your time.
Darrell Lassiter 4 months ago

I can't get my videos to play. What has happened to Vimeo PLUS?
Daniel Hayek 4 months ago

Hi Darrell,

I recommend upgrading your version of Flash player here, vimeo.com/flash/help

That should get you back to awesomeness!
Every Nation Dublin 3 months ago

Hi Daniel,

I have seen in the last months that when i wanted to playback our videos that at the very beginning it takes 10secs and sometimes much longer untill the video (buffer) loads and starts to playback, but other users videos loaded much quicker even though they all are HD videos and using the same browser/PC for playback. Hmmn :-?

Just wondering if it could have anything to do with the video length or hosted location?

thanks and blessing
Daniel Hayek 3 months ago

What's your geographic location?
Every Nation Dublin 3 months ago

ireland / Dublin.
The videos which played back faster where from stillmotion (USA i believe)
Daniel Hayek 3 months ago

Please go to this url bitgravity.com/netdebug/ and run the network tests. After they are complete submit the results with the following ticket number, 5002. Finally you just need to enter your name, email and the url of the video that is playing back poorly and that's it.

This will help us improve performance and we thank you for your time.
Segerberg Media 3 months ago

My location is Sweden, my computer kicks ass, everything is the latest version... still... Some movies hardly load at all. Why!?
Daniel Hayek 3 months ago

Upgrade to IE 8 that may help or try with Firefox.
Benjamin Eckstein 3 months ago

Not to beat a dead horse, but my videos too seem VERY slow to load. The ones on the Vimeo home page load faster for sure, don't know if it's something to do on your end. Other people's vids also seem VERY slow.

Viewing on Firefox with 20mb/s internet service.

Loaded this today vimeo.com/6717529
and it takes about 20 seconds to start and then catches up with the buffer within seconds. Very frustrating.
Daniel Hayek 3 months ago

I notice the choppiness as well. Please help us help you-

Please go to this url bitgravity.com/netdebug/ and run the network tests. After they are complete submit the results with the following ticket number, 5002. Finally you just need to enter your name, email and the url of the video that is playing back poorly and that's it.

This will help us improve performance and we thank you for your time.
Layne Batt 3 months ago

My HD video clips are not playing this morning? My SD clips are playing fine. Do you know when this will be fixed?
Daniel Hayek 3 months ago

I notice the slow loading as well. Please help us help you-

Please go to this url bitgravity.com/netdebug/ and run the network tests. After they are complete submit the results with the following ticket number, 5002. Finally you just need to enter your name, email and the url of the video that is playing back poorly and that's it.

This will help us improve performance and we thank you for your time.
Xeth Feinberg 3 months ago

As mentioned, videos are loading very slow. EVEN WORSE, they are gagging... not playing smoothly... stopping and starting. Unwatchable. Is this being worked on too?
I'm using firefox as usual.
Daniel Hayek 3 months ago

I notice the slow loading as well. Please help us help you-

Please go to this url bitgravity.com/netdebug/ and run the network tests. After they are complete submit the results with the following ticket number, 5002. Finally you just need to enter your name, email and the url of the video that is playing back poorly and that's it.

This will help us improve performance and we thank you for your time.
Veria Video 3 months ago

Cool, thanks Daniel! I am doing this now!
Nick Carlisle 3 months ago

Having similar issues vimeo.com/6716876

It took 15 minutes to buffer 90 seconds of video, and I lost patience after that.

I followed the standard HD/H.264/ACC/YadaYadaYada protocol. Tried on IE8, Firefox, Chrome, all are giving me the same issues.

Is this an encoding issue, or is it just a slow morning?

(My SD videos are buffering fine).

Thanks!
Daniel Hayek 3 months ago

I notice the slow loading as well. Please help us help you-

Please go to this url bitgravity.com/netdebug/ and run the network tests. After they are complete submit the results with the following ticket number, 5002. Finally you just need to enter your name, email and the url of the video that is playing back poorly and that's it.

This will help us improve performance and we thank you for your time.
Nick Carlisle 3 months ago

Thank you Daniel,
Just submitted.
Sean 3 months ago

Same problem here. I thought it was just me. Site maintenance?
Daniel Hayek 3 months ago

I notice the slow loading as well. Please help us help you-

Please go to this url bitgravity.com/netdebug/ and run the network tests. After they are complete submit the results with the following ticket number, 5002. Finally you just need to enter your name, email and the url of the video that is playing back poorly and that's it.

This will help us improve performance and we thank you for your time.
Jason Fairbanks 3 months ago

Same here. Glad I'm not the only one.
Daniel Hayek 3 months ago

I notice the slow loading as well. Please help us help you-

Please go to this url bitgravity.com/netdebug/ and run the network tests. After they are complete submit the results with the following ticket number, 5002. Finally you just need to enter your name, email and the url of the video that is playing back poorly and that's it.

This will help us improve performance and we thank you for your time.
Veria Video 3 months ago

I, too, as well as my clients, are reporting VERY SLOW load times for my videos today. Not good. In general, I have not had the best experience with the playback of Vimeo video since coming on board about a year or so ago. Vimeo, I think you guys really need to take a GOOD HARD look at the playback engine. There are some real problems in that playback engine to be sure. I know you are probably working on it but if I cannot get my videos to play better and soon, might be time to find another video service, which I don't want to do. But, today seems to be exceptionally slow. Thanks for listening and good luck!
Daniel Hayek 3 months ago

Hi,

Please go to this url bitgravity.com/netdebug/ and run the network tests. After they are complete submit the results with the following ticket number, 5002. Finally you just need to enter your name, email and the url of the video that is playing back poorly and that's it.

This will help us improve performance and we thank you for your time.
Jersey City List 3 months ago

I upgraded to Vimeo Plus last night and the video I uploaded last night is playing poorly: vimeo.com/6714229 but the videos in my account from before Vimeo Plus play perfectly.

This has nothing to do with my internet connection.
Daniel Hayek 3 months ago

Hi,

Please go to this url bitgravity.com/netdebug/ and run the network tests. After they are complete submit the results with the following ticket number, 5002. Finally you just need to enter your name, email and the url of the video that is playing back poorly and that's it.

This will help us improve performance and we thank you for your time.
David Ruzicka 3 months ago

What time you expect to be fixed? My business depends on the videos.
Daniel Hayek 3 months ago

Sorry we can't give an ETA, we are working on it.
Zachary Lee 3 months ago

I'm doing the same thing as you recommended above. My video is reporting very very slow load times, it's been that way for a few days now.
The URL is this:

vimeo.com/6674672

Please help me!!
Zachary Lee 3 months ago

i've got a lot riding on this too... i'd really appreciate your help
Daniel Hayek 3 months ago

Hi Zachary this is site wide not user specific, we are working on this issue.
Zachary Lee 3 months ago

no problem - appreciate your help!
Benjamin Eckstein 3 months ago

An interesting note: I just turned HD OFF to see if it loaded faster, and it loaded in seconds AND, it seemed to me that the quality looked better than the normal SD quality. I could be wrong on that though.
Daniel Hayek 3 months ago

Hi Benjamin, SD video will always load faster than HD content but thanks for your input.
Jon Lim 3 months ago

My videos have been loading slowly all day, even at my school where we have a very fast connection. At least 2-3 minutes to load my video which is 1:30 long. But I have submitted my ticket, and hopefully gets fixed soon!
Daniel Hayek 3 months ago

Thanks for your help Jon.
MMA SPOT 3 months ago

Why do these problems continue to persist? I submitted a ticket as well.
Joseph P Young 3 months ago

Very poor loading! Please fix! Youtube works fine. vimeo.com/user2252867/videos
Keith Roberts 3 months ago

I thought it was just our videos, glad I am not alone with this issue.
I am confident that the Vimeo folks will straighten this out.
Zachary Lee 3 months ago

the video upload was still a little slow - but now - it is gliching and looking very jumpy....
is this permanent?

vimeo.com/6674672

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