Marthin Fort

Marthin Fort Plus

Hi Vimeo,

I havent got any vimeo daily update since nov 2, 2011.

I tried to change my email add on my profile setting, but still not getting any. Not in "spam" folder as well

please help

Thank you

Ian Durkin

Ian Durkin Staff

Hi Marthin, sorry about that. I'm going to look into this, just to verify, your email that you are checking is, Marthinnayoan@yahoo.com, yes?

Ian Durkin

Ian Durkin Staff

Okay, I'm going to work on this.

Ian Durkin

Ian Durkin Staff

No problem Marthin, I hope we can get this figured out shortly.

Mark

Mark Staff

Cheers!

Marthin Fort

Marthin Fort Plus

Hello Mark, still not getting any Email Daily Updates..

is it only me? or problem with yahoo?

should i change to gmail or other email?

thanks

Ian Durkin

Ian Durkin Staff

I am having our developers look into this. However, if you want to try out some other options while we work on it from our end, it'd be appreciated!

Marthin Fort

Marthin Fort Plus

Hi Ian, already change to use gmail. but still not working.

Ian Durkin

Ian Durkin Staff

Hi Julien, sorry about that. We are working on this.

Philizz

Philizz

Same here. Also, over the last 6 hours the stats haven't been working. Until 6 hours ago I got 500 plays today, but after that time it almost stopped counting, while I'm sure they've been played even more in the past 6 hours.

Link: vimeo.com

Ian Durkin

Ian Durkin Staff

Hi, sorry about that. This should be resolved now. Let us know if anything else comes up.

Lee

Lee

me too no email and stats acting weird

Ian Durkin

Ian Durkin Staff

Okay, thanks. We're looking into this.

iSPEED

iSPEED Plus

Same here - no notifications from 3rd

Ian Durkin

Ian Durkin Staff

Sorry about that! We are hoping to get this resolved shortly. Sorry for the inconvenience.

Clelia FELIX

Clelia FELIX

I have the same problem... I don't receive the vimeo daily update...

Marthin Fort

Marthin Fort Plus

Do you still have this problem with your vimeo account?

Clelia FELIX

Clelia FELIX

Hi Marthin, yes I still have the same problem... I still don't receive the Vimeo Daily update...

Mark

Mark Staff

We're working on this! Sorry about that.

BENKEM

BENKEM Plus

Same problem for me - no daily stats mail since beginning of November. I get only comment and contact-mails

Mark

Mark Staff

We're still working on this, thanks for your patience!

Daniel Hayek

Daniel Hayek Staff

Our apologies we're working on this.

Ian Durkin

Ian Durkin Staff

Sorry about that, Benjamin. We're working on this. Can you tell me what email server you are using?

Marthin Fort

Marthin Fort Plus

Hi, any updates? havent received any of daily updates still

thanks

Ian Durkin

Ian Durkin Staff

Hi Martin, sorry for the wait. We are still working on this. Thanks for your patience.

Ian Durkin

Ian Durkin Staff

Sure thing. We'll keep you posted.

Ian Durkin

Ian Durkin Staff

Hi Martin, sorry for the delay. So, after some investigating we were able to find out that your daily email are still being sent and your email client is accepting them:

Dec 20 08:57:04 dfvimeoutil3 postfix/smtp[23286]: 1C0DE1D38A: to=, ,relay=mta5.am0.yahoodns.net[98.139.54.60]:25, delay=1.1, delays=0.03/0/0.01/1.1, dsn=2.0.0, status=sent (250 ok dirdel)

Can you check your Spam folder again?

Ian Durkin

Ian Durkin Staff

your email address did not display in that code when I posted above, however, the emails are being sent to marthinusfor[at]yahoo[dot]com

Marthin Fort

Marthin Fort Plus

No vimeo emails in my spam folder.

Ok Ian, i'll try to use another email account.. gmail. Hopefully it'll work tomorrow.
Will let you know the update.

thanks

Marthin Fort

Marthin Fort Plus

Nope, still not get any daily updates..

But i got email when friends shared videos or notifications for new inbox message.
Not daily updates.

Mark

Mark Staff

Hmm okay, we'll look into this.

Philizz

Philizz

Hi Vimeo,

Same here, no daily update mail since... well.. months :P

Regards,
Philizz

Mark

Mark Staff

We'll look into it. Sorry Philizz!

Anita Sancha

Anita Sancha Plus

still no updates since nov 3 rd have you sorted this yet? why the wait? or is it my gmail... not in spam just no daily updates ... can I have a reduction on my vimeo plus plz
Anita Sancha

Mark

Mark Staff

We're still working on this, sorry.

Derek Moran

Derek Moran

There is definitely something wrong with my email notifications.
Derek from Vimeo Support directed me to this Forum Thread after sending a couple of messages to Support which were met with pre-prepared answers of no use.

Over the last two weeks I have changed the email addresses on my TWO Vimeo Accounts to every single email account I have (6 in total), and none of them are receiving email notifications.

I have been using my email accounts for many years and never had a problem with ANY mail at all not getting to me.
My two Vimeo Accounts are User=1022421 and User=derekmoran

Every time I changed the email addresses I DID receive the confirmation email from Vimeo, to verify the email address change – so I am receiving this level of mail from you.
YES I did then confirm the email address by pressing the link.
YES I changed the email address to a gmail address on my “derekmoran” account.
YES I have checked ALL the SPAM folders/filters in ALL my email accounts.
I have set no-reply@vimeo.com as a safe sender in my email client – Vimeo is on my White List.
I even deleted every single message rule in my Email Client to protect me from SPAM – just in case I missed something obvious.
I deleted every rule I have ever created with my ESET Smart Security software – email client protection.
I even tried changing my email address on my User = 1022421 Account back to (daniel333@u2.com) that has worked for 3 years and was what I signed up with originally, but still no joy.
Every time I changed the email address to try a different one, I always waited over 24 hours for the daily notifications to come through.

Please note, I have been receiving messages from Vimeo for over three years using the email account I signed up with.
It was only after I changed my email address for the first time in history that this problem started – about 2-3 months ago – I can’t quite remember now.
When I tried to post this problem on the Forum with my 1022421 Account, I discovered another problem - Vimeo would not let me post messages - after pressing "Send" (or whatever the confirm button says), Google Chrome would just spin forever, not sending the message through.
Out of frustration, I then created a NEW 2nd Account User=derekmoran – have not received any mail from this new account either. At present time, this 2nd account is connected to gmail now.

So after doing every conceivable thing I nerd could think of, still no messages are arriving.

I can’t believe that Yahoo, TPG (my Internet Service Provider in Australia), Gmail and U2.com are all involved in a conspiracy to block Vimeo messages only.
Derek Moran - Australia.

Ian Durkin

Ian Durkin Staff

Hi Derek, sorry for the trouble and thanks for looking into this on your end. We do not believe that the aforementioned are involved in a conspiracy to block our emails either. However, we have yet been able to replicate this issue and our system is showing that emails are being sent and accepted. We'll continue looking into this from our end.

Mark

Mark Staff

Cheers!

Derek Moran

Derek Moran

I am receiving messages from people if they "Share" something with me or "Reply to a Comment" - both of these sent from no-reply@vimeo.com

Mark

Mark Staff

Thanks for letting us know!

Danny Nieder

Danny Nieder PRO

Adding in that I am not receiving the daily update as well - and it stopped for me on the same day mentioned above. So, it seems like something changed that day on your end. Tried updating to another email address that does not block anything, and no luck. Thanks for looking into it.

Ian Durkin

Ian Durkin Staff

Sorry about that, Danny and thanks for letting us know. We'll continue to look into what may be causing this.

Serge Berrard

Serge Berrard

hello, same problem here. I don't receive the daily update email since several months now. FYI I didn't change my email adress or anything else in my account. Thanks for your support, Serge.
(but I receive correctly an email when somebody "shared a clip" with me)

Tommy Penner

Tommy Penner Staff

Hi Serge, sorry for the trouble. We're still looking into the issue.

Serge Berrard

Serge Berrard

are you sure that you're still looking ? the 1st post was 2 months ago... Thank you anyway.

Andrea Allen

Andrea Allen Staff

Yes we're sure. I'll ask for an update from our developers tomorrow. :D

Andy Moore

Andy Moore

I'm also in the same boat - missing your emails Vimeo. Please start sending me the love again.

Mark

Mark Staff

We're working on this!

Carlo Buffa

Carlo Buffa Plus

Dear friends, same problem, my last was: Vimeo Daily Update for Wed, Nov 2, 2011

Mark

Mark Staff

Looking into this. Sorry Carlo!

Mark

Mark Staff

We're working on this, sorry!

Lee

Lee

Still no email notification for 3 months now . I'm just going to disable that feature. Let me know when it's fixed. Thanks.

Ian Durkin

Ian Durkin Staff

Sorry for the inconvenience. We're still looking into this and will let you know when we have found a fix.

Champ Ensminger

Champ Ensminger PRO

Sorry Danny, many users are experiencing this issue. We hope to have a solution to this soon!

StrangeWorx

StrangeWorx Plus

Yep, same issue here, emailed staff and they got back to me saying they'll look into it, but not heard anything in a while

Mark

Mark Staff

We're still looking into this, sorry for the delay!

Ethan Simmons

Ethan Simmons Plus

Looks like I'm not the only one with this issue... I miss my daily updates badly!

tangerine media group

tangerine media group Plus

We miss the emails AND accurate stats! ;(
Appreciate the work going into the new Vimeo but don't want to switch until the bugs are worked out...

Ian Durkin

Ian Durkin Staff

Sorry about that. The stats issue should be fixed now and we are still looking into the daily emails issue. I apologize for the wait!

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