Mark

Mark Staff

Can you try upgrading to IE 9?

Mikael Ohlsson

Mikael Ohlsson

I actually managed to get the video running by removing the links to vimeo below the frame. Unfortunately I'm on XP and as I understand it IE 9 won't run on XP. Event though there's something wrong it's not a problem for me not to have the links.

Thanks for replying!

Mikael Ohlsson

Mikael Ohlsson

...but when I checked now it won't run without the links either

Mikael Ohlsson

Mikael Ohlsson

the error doesn't seem to be consistent. now it works again.

Mark

Mark Staff

Okay, glad it's working now.

Chris Coates

Chris Coates

Vimeo SUX ..... let me say iy again VIMEO SUX!!!!

I have tried multiple machines with different browsers, updates java, updated browsers. tried on mobile tried on Mac and XP and Vista, different videos, embedded , couch mode, in HD not in HD ........ and it does not freaken work.

Viva Youtube ... for ever!!! Vimeo will be lost to the world like Betamax in the 80's

Lost for ever

VIMEO YOU SUX

Mark

Mark Staff

First of all, coming in here with that attitude is not the most efficient way in dealing with these problems. We're here to help you - if you want any further assistance, I suggest you take your tone down a few notches.

That being said, do you have any antivirus or firewall software running?

Markcom

Markcom PRO

Even if his tone isn't the best to use I understand his dissatisfaction. You asked everytime for the question of antivirus or firewall.
But you shoul dunderstand that even with a firewall or an antivirus it should work like every other browsers.
But anyway without or with antivirus and firewall it doesn't work.

Chris Coates

Chris Coates

Sorry Mark ... when frustration is at boiling point ... my response is mild.

I eliminated fire walls, operating systems, java up dates the frikken lot but trying on 8 different machines. From Mac to PC with different videos ... my conclusion is that Vimeo just does not work

Ian Durkin

Ian Durkin Staff

Hi Chris, are all eight machines running on the same network? Can you make sure with that Vimeo is not being blocked?

Chris Coates

Chris Coates

No as far away as 20km from each other!! flippen lost for words. Some gremlin freaking me out. I used to enjoy the quality of Vimeo even tho it was slow.
Now I dont know.
It starts to load the bar suddenly fills out and then nothing.

JIm Pivonka

JIm Pivonka

I've never seen a Vimeo video; the block where it is supposed to show is blank and stays that way. No error, no feedback. I don't get it.

JIm Pivonka

JIm Pivonka

BTW, I do run a firewall - Zone Alarm Free - and see no reason that it would, or could, "block" Vimeo. I've linked to only one of the universe of Vimeo videos which do not play.

Link: t.co/lPjdwZ3B

Mark

Mark Staff

Have you tried disabling it and see if it fixes? Zone Alarm is notorious for accidentally blocking Vimeo - you'd need to go in and manually whitelist *.vimeo.com and *.vimeocdn.com and any Akamai and Amazon S3 urls.

JIm Pivonka

JIm Pivonka

Mark, I will not be running my computer without a firewall. You can forget any possibility I will disable my firewall.
There is no way to "whitelist" sites in Zone Alarm Free - that's not how it works. It does not care about sites; it only cares about connections by programs on my computer.

Any other ideas?

Mark

Mark Staff

I'm just asking you to disable it for a minute to see if Vimeo will then work. If it does, then we know Zone Alarm is the issue.

Edward Foley

Edward Foley Plus

With Firefox my videos load fine. With IE 9 I get the white box. The reason I know this is because someone who wants to view my video in IE 9 told me about it. Since I use FF I wouldn't have run across this myself. The link to the page where my videos load (or don't) is below.

One of my users is using the latest beta version of Firefox and the embed is not working for him either. When he drops back to the stable release it works fine.

Link: easthavenpolitics.blogspot.com/

Mark

Mark Staff

We don't support beta browsers. As for IE 9, does that person have the most recent version of flash installed? Any firewalls, antivirus software or browser add-ons running?

Edward Foley

Edward Foley Plus

The FF beta was just an added piece of information. So far as IE9 goes, it doesn't work for me or him. Telling each individual that wants to view my vids to disable their firewalls is a non-starter.

In both cases it was working in IE until very recently. The last 2 or 3 days would be my guess. If I were to guess the embed code you publish is causing issues. Since I can play videos in IE9 if I go directly to the video on the Vimeo site.

Mark

Mark Staff

We just tried to replicate this issue and it seems to be working on IE 9 here. We'll try to look into it a bit more.

Markcom

Markcom PRO

Hi,

this problem is known for months.
The embedding in IE78 and IE9 doesn't wrok and that s a big problem for developpers who are using vimeo to integrate video in professional websites.
Can you please check what is wrong?

Mark

Mark Staff

Can you link me to an example where the video isn't working in IE7, 8, and 9?

JIm Pivonka

JIm Pivonka

Embedded and direct does indeed work differently. My Windows XP SP2, FF10 stable, Flash 11 current install has a white box when clicking on the FB embed hot link in FB, a "video does not exist" when clicking on the video screen embed, a white screen in normal viewing at the Vimeo site, and shows the video but with either Vimeo ads or a navigation popup in "couch mode".

That is, if I recall correctly. I've been trying to find time to retest all this for the last few days and it's pretty obvious that is not going to happen at this point. Good luck, Ill try to check in again in a few weeks.

Mark

Mark Staff

We're unable to replicate this at all but we're still looking into it.

Markcom

Markcom PRO

HI,
I understand better the feeling and react of Chris Coax.
How many time I ve hear "unable to replicate".
here it s a bit amzing ot hear that cos reading all the forums about that and you are the only ones unable to replicate?
On my client desktop (IE8) it doesn't work. On mine (IE9), it doesn't work. On office ones (IE9) it doesn't work. So you re the only one platform where it doesn work? Somaybe you should check why on your it s working (sure you must have a very specific IE)!
So it s blocking.
Ive make the Vimeo PRo subscription to embed all the videos on our websites. We already have some difficulties to embed it on flash but it s working even on IE9 : sagetlaperriere.com/#/fr/domaines/domaines-guy-saget
but if simple html websites not working then... i need to find another solution than vimeo and then cancel my subscritpion.

Nadaav

Nadaav Plus

I am also having a lot of issues with embedding, most noticeable on firefox. Vimeo's response is that because I am using iweb they wont examine the problem. I have been able to demonstrate that the issue is not in how iweb handles the embedding but it is in the embed player itself. however, I get the feeling vimeo staff are now ignoring me.

While I am not a developer, it seems to me that the problem might partly be related to the amount of system resources the embed player requires, although there may be other factors at play. I would appreciate it if vimeo's support staff would take this issue, and me as a paying customer a little more seriously.

thanks

This embed issue needs resolution, and I would really

Link: nadaav.com

Ian Durkin

Ian Durkin Staff

Hi there, as we have explained in your other threads. This appears to be caused by the site in which you are embedding your video in. Please stop posting duplicate posts, it is no longer productive and is only making our job more difficult.

Nadaav

Nadaav Plus

ps i am sorry for adding this to a separate post - i thought that the matters might be related.

Nadaav

Nadaav Plus

Is it perhaps my embed settings?

Nadaav

Nadaav Plus

I appreciate that comment that you have made many times but I have illustrated that this is not the case. As a paying customer it would be great if you would take the matter seriously rather than simply giving me what sounds like a stock answer.

Perhaps you could suggest a way I could test if this is in fact an iweb issue?

I wont paste in this thread again but would appreciate a little more help.

thanks

Tommy Penner

Tommy Penner Staff

Please keep any replies regarding your issue within your own thread. Replying multiple times in different threads about the same issue is counterproductive.

Andy 2 No

Andy 2 No

I can't see my videos at all on Vimeo.com, and haven't been able to for months. I can see them embedded on rcgroups though.

There was a thread about this which was marked Resolved and then locked, about three months ago - it was never resolved for me. Locking threads like that is counter productive.

On the old version view of Vimeo I see a blank white space where the video should be, with no obvious edges as it's on a white background. On the new version of Vimeo I see a blank black box there instead.

I'm using the latest versions of Firefox and Flash on Windows 2000 SP4.

Couch mode no longer works. I guess you knew that. Installing Chrome is not possible on Win2k, AFAIK.

Ian Durkin

Ian Durkin Staff

Hi Andy, sorry for the trouble. Your videos all played fine for me and couch mode is also functioning. Can you try disabling any and all browser add-ons, firewalls and anti-spyware software? They can often inhibit video playback.

Andy 2 No

Andy 2 No

Apologies if this next bit gets posted twice, but your forum doesn't seem to be working for me now either:

Hi Ian,

What browser version were you using? I've just disabled all add ons and tried again. The normal Vimeo videos still don't work - same blank boxes as before.

Couch mode then worked, in the old version of the site, and still worked when I turned the add ons back on so that must have just been a blip. It was a consistent one though. I tried it a few times yesterday.

That's how it was some months ago when I last tried - couch mode working, normal mode not working.

In the new version of the site, I don't see a button for Couch Mode, and the shortcut key (V) doesn't do anything so I can't try it.

I disabled my Avast antivirus shields, and MBAM protection and website blocking. The only firewall I have is an old copy of ZoneAlarm Free - the last to run under Windows 2000. That doesn't block sites, and I'm not prepared to turn it off.

I had a friend check on my last video. He has Windows 7 and up to date Firefox and Flash - and has the exact same problems with it that I do. I don't think it's my videos in particular, it's just Vimeo in general. It works for some people but not everybody. The reasons why seem to be a bit mysterious.

Ian Durkin

Ian Durkin Staff

Hi Andy, I'm using Firefox which I see you too are using. Are you finding this issue in IE as well?

Andy 2 No

Andy 2 No

Hi Ian,

As I'm using Windows 2000, the only copy of IE I have is IE 6.1. Vimeo doesn't work at all on that, not too surprisingly - including no couch mode.

I just tried it with Opera 11.60 and that does work in the normal view, though not properly in couch mode because of the need to click a Flash plugin to activate it - the controls are in the way of the plugin and I can't see any way round that.

So, I can get parts of Vimeo to work in Opera and parts in Firefox, but not all in either, and not the same parts :) That's an improvement though.

At least that would seem to prove that it's not a firewall issue, or any other sort of blocking that's done outside the browser.

Ian Durkin

Ian Durkin Staff

Hi Andy, that's odd. Thanks for looking into this from your side though. While I continue to work on this from our side I recommend that you use Opera and Firefox. I apologize for the inconvenience.

Markcom

Markcom PRO

(i edit my message here to cos not sure you have notification on reply of reply)
HI,
I understand better the feeling and react of Chris Coax.
How many time I ve hear "unable to replicate".
here it s a bit amzing ot hear that cos reading all the forums about that and you are the only ones unable to replicate?
On my client desktop (IE8) it doesn't work. On mine (IE9), it doesn't work. On office ones (IE9) it doesn't work. So you re the only one platform where it doesn work? Somaybe you should check why on your it s working (sure you must have a very specific IE)!
So it s blocking.
Ive make the Vimeo PRo subscription to embed all the videos on our websites. We already have some difficulties to embed it on flash but it s working even on IE9 : sagetlaperriere.com/#/fr/domaines/domaines-guy-saget
but if simple html websites not working then... i need to find another solution than vimeo and then cancel my subscritpion.

Ian Durkin

Ian Durkin Staff

Sorry for the trouble. Your videos are still playing fine for me in both IE8 and IE9. I'm confused by your comment, "but it s working even on IE9". Is this to say that the video is in actuality working for you?

Andy 2 No

Andy 2 No

Hi Ian,

I'm glad I can see my own videos (in Opera) but it would be nice to be able to send someone a link to them without a lengthy explanation of how to view them :) I used to be able to do that. Hopefully it will be fixed one day so it works in all current browsers, for everyone.

FWIW, Markcom, I can see an embedded video on your site in Firefox (latest version, which is 10.0.1) and Opera 11.61. HD mode is a bit odd though. It buffers for a long time without anything happening (just a black box with controls) unless I press Pause then click back to the beginning and press Play.

I don't have a recent IE to try it with.

Ian Durkin

Ian Durkin Staff

Sorry about that, Andy. I too would like that for you and apologize for the inconvenience in the meantime while we continue to work on this.

Andy 2 No

Andy 2 No

Hi Ian,

Slightly off topic, but how do I get the controls to go away in couch mode so I can actually watch a video in Firefox without most of it being covered up? They seem to go away automatically after a while, but the clips are usually almost over by then.

If I click the down arrow icon, it covers the bottom half of the video with thumbnails of other videos instead. Very frustrating.

Mark

Mark Staff

It should go away after a few seconds if you don't touch the mouse.

Andy 2 No

Andy 2 No

Thanks, Mark but a lot of my clips are only a few seconds long, which means I miss most of it and just get to look at a novelty jumbo sized set of video controls instead. A discreet little bar along the bottom would be a lot better.

Mark

Mark Staff

Sorry about that. Feel free to post about this in the feature requests forum.

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