Matteo Forghieri

Matteo Forghieri

i don't know why this happened, but suddenly all the videos i play with flashplayer are slow, catchy and when i shuffle on the time line the video freze for some seconds.

this happens only on chrome, not on internet explorer.
it always happens, it doesnt matter if the pc is under heavy duty or not.

i have already checked adoby flashu pdate, but it says that chrome updates automatically...

Ian Durkin

Ian Durkin Staff

Hi Matteo, sorry for the trouble. I'll look into this.

Matteo Forghieri

Matteo Forghieri

also html5 has the same problem...but it works a little bit better. any seuggestion?

Ian Durkin

Ian Durkin Staff

And the Html5 issue is only in Chrome? Can you try disabling all browser add-ons?

Matteo Forghieri

Matteo Forghieri

i don't have addons

and i have already reinstalled chrome, but the problem is still there :(

Mark

Mark Staff

Can you try closing all computer processes except for the browser?

Matteo Forghieri

Matteo Forghieri

if everything is closed is much better...but still not as used to be. Before the issue appeared i could enjoy vimeo at the speed of light while the compurer was rendering in after effects!

Ian Alexander Scott

Ian Alexander Scott Alum

Hey Simon, sorry for the trouble. Your videos play fine on our end. Please make sure you are running the most recent version of your browser and Flash Player: get.adobe.com/flashplayer

Also, try closing all open windows and processes on your computer except for the video and see if there is any change.

This conversation is missing your voice. Please join Vimeo or log in.