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uploading HD, seeing SD

Vimeo Staff Staff locked this topic on Jan 1, 2013 because because of inactivity.

Thierry Lagrange

Thierry Lagrange PRO

Hi,
since yesterday I am a pro member. So I was uploading several HD videos at the same time. But what I see on screen is SD. What went wrong? That rule of one HD a week is not for pro members? Point is that I need to work fast and I need a series of HD videos on vimeo.
I hope you can help me,
t

Darnell Witt

Darnell Witt Staff

Hey Thierry, Thanks for using PRO!

I'm seeing the HD option on your recent videos, like this one: vimeo.com/52745137

You can toggle between the SD and HD versions by clicking the "HD" button on the bottom of the player.

Darnell Witt

Darnell Witt Staff

Hey John, I'm seeing the HD option on this video. Are you still seeing the same issue?

Nadav Rosenbloom

Nadav Rosenbloom

Hi Vimeo,
I'm a new basic user, I uploaded a video yesterday,
I exported it exactly they way it's written in the Vimeo compression settings, including HD - 720p, But for some reason I have no HD button and video is shown on SD only...

Link: vimeo.com/52770852

Darnell Witt

Darnell Witt Staff

Sorry about that - generating the HD version now. Let us know if the same problem reoccurs.

Mathieu Bruzaud

Mathieu Bruzaud

Hey there, I've got the same issue on my video : vimeo.com/52909746 , and it won't even play in SD it just shows a black screen. I uploaded a 1080p video but it has been converted to 720p during the process i believe.

Works fine on my iPhone with the same link

Mark

Mark Staff

Trying to create an HD version right now.

Mathieu Bruzaud

Mathieu Bruzaud

Thank you! Could you please let me know when you're done, i'm so dying to share this video !!!!

Mathieu Bruzaud

Mathieu Bruzaud

The weird thing is that I know for sure that my upload just went fine and there was an HD version and then it ended like this, I can't even watch it in SD i don't know about you, anyway thanks for your help!!

Ian Durkin

Ian Durkin Staff

Hi Jose, as a Basic user, you can only upload one HD video per week. You'll have to re-upload that video when your quota resets for us to encode it to HD.

Tim Wullewutz

Tim Wullewutz

Hey guys, same problem with my video. I uploaded an HD-Video yesterday as Basic Member, it didn't convert to HD so I reuploaded it tonight because i thought there was something wrong with my video. Now i'm reading, I can only upload one HD-video per week?! So what will happen now? Won't it convert to HD? Do i have to upload it again next week? Thanks in advance, cheers,
Tim

Link: vimeo.com/53276682

Ian Durkin

Ian Durkin Staff

Hi Tim, as a basic member, you can only upload 1 HD video per week. Your quota will reset on Tuesday.

Tim Wullewutz

Tim Wullewutz

Thanks for your fast reply. Does that mean, I have to reupload my video next Tuesday or will it convert automatically to HD next Tuesday?
Cheers, Tim

Mark

Mark Staff

You'll have to re-upload

Adrien B.

Adrien B.

Hi I download my Video vimeo.com/53496008 but it is not shown in HD. I dont know the reason because the video was recorded in 1280x720p.
There is no HD logo at the bottom right of the window.
Please have a look on it and try to resolve the issue.
Many thanks.

Mark

Mark Staff

It's probably due to your odd compression settings. Please re-compress your video according to the settings we recommend

Vimeo FAQ: vimeo.com/help/compression

Adrien B.

Adrien B.

Hi Mark, thanks for your quick reply.
I check the setting of my video . avi
It says 50 frames per sec.
VIMEO recommends 30 fps. Do you think this should be the reason that HD didnt appear ?

Mark

Mark Staff

You shouldn't be uploading 50fps, nor should you be uploading an AVI file. Please look at our recommended compression settings and follow them exactly.

Adrien B.

Adrien B.

OK, Video is now on .mp4 with 30 fps.
I will upload it tomorrow. As Im BASIC user, hope that i still have my HD video upload available for this week !

In parrallel i deleted on my profile THIS IS NEPAL (the one which is not working in HD) but still i can count 12 videos instead of 11. The 12th is THIS IS NEPAL that should be deleted.

Adrien B.

Adrien B.

Here is the message.

Permission Denied
Sorry but you do not have the proper permission to access this area of Vimeo.

So please Mark, if you can do it, please delete the "ghost" THIS IS NEPAL video because i cant do it anymore. Thanks.

Mark

Mark Staff

It's not there, there's only 11 videos on your account.

Adrien B.

Adrien B.

Dear ALL,

Still facing issue with this HD video.
I uploaded this morning the new video THIS IS NEPAL with 1280x720p, 30fps in .mp4.
Still there is no HD logo. Does it mean i have to delete my video and wait 1 week ?

Please have a look. (When i click on download, i see SD file, and ORIGINAL file. nothing about HD file). Thanks for your reply.

Link: vimeo.com/53569148

Mark

Mark Staff

I'm trying to create a new HD version right now.

Creative Impact Ministries

Creative Impact Ministries Plus

"If an unusual amount of time has passed, and the HD version is still not available..." Sorry, but I don't know what an unusual amount is. Its been over an hour for this one: vimeo.com/53676250.
Thanks for the help.

Mark

Mark Staff

I'm going to try and re-create an HD version right now

Daniel Hayek

Daniel Hayek Staff

It;'s there. might of just needed some extra time to make the HD version.

HDvisualization

HDvisualization

hey i have the same issue all of my upgrade video features are disabled, high quality, mobile version, 720p, 1080p... i'm a vimeo plus user but why is it disabled????

bopraVI

bopraVI

Hi Vimeo,
I'm a new basic user, I uploaded a video yesterday,
I exported it exactly the way it's written in the Vimeo compression settings,
(Sony Vegas 11 HD 720p), But for some reason I have no HD button and video is shown on SD only...

Link: vimeo.com/54108278

Mark

Mark Staff

You didn't upload HD size - these are 890x498.

Barnewall

Barnewall

vimeo.com/54483953

Can't see it in HD, download link says (0x0 / 0B), but the site did encode the HD version. Apparently you can easily fix this issue. Thanks in advance, and not just for this. Vimeo is awesome :)

Mark

Mark Staff

The HD version is there.

Kevin LE BIHAN

Kevin LE BIHAN

Hi vimeo,
I'm a basic user, and I'm facing the same issue. I've already uploaded HD videos with the same compressions setting with no issue.
Here is the link:
vimeo.com/54510212

Thanks a lot !

Mark

Mark Staff

I'm trying to create an HD version for you right now

Carlos Wong

Carlos Wong

Having the same issue here: [fixed now, thanks :)]

The video was exported from Premiere Pro using the setting "Vimeo 1080p 23.9fps"
-The HD button is missing
-Computer playback is buggy
-Plays fine on iPhone

Thanks in advance!

Zena Hirsch

Zena Hirsch Staff

Hi Carlos, I see the HD button and both the SD and HD versions appear to play fine - are you still experiencing trouble?

ARM Productions

ARM Productions Plus

Hi seems to be than ongoing issue.
uploaded vimeo.com/54565956 two days ago and still no HD version available, I did rise an issue, but had no reply.
can you help ?

Andrew

Zena Hirsch

Zena Hirsch Staff

Andrew, I apologize for the confusion. The reason you have no HD video is because your original source file does not meet the minimum HD width of 1280px. Please check out our Compression Guidelines: vimeo.com/help/compression

ARM Productions

ARM Productions Plus

The source file is 1280x545 ? its coming through as something different ?

Zena Hirsch

Zena Hirsch Staff

The file that you uploaded to Vimeo is 640x272. You can check this for yourself by downloading the original file by clicking the "Download" button below the video, and selecting "Original .MOV file"

ARM Productions

ARM Productions Plus

Ok thanks, but I don't have a version at that res ! I will upload again and see what happens !
Thanks anyway

Tommy Penner

Tommy Penner Staff

That clip is in HD on our end, are you still seeing otherwise? Can you try clearing the cache and cookies from your browser?

Variable-Visual

Variable-Visual Plus

Hi Vimeo Staff,

i've got some trouble with a video (vimeo.com/55183589), the uploading by FCX got no problem, but when i load the video, i've got the SD version, got a message at the bottom, your video will be covnert to HD, then go refresh your video has been converted in HD, but nothing, you clic on refresh or refresh firefox, no HD, and once i get the HD button in the frame, video don't load.

So what's wrong ? i uploaded 1st version of this video 1 hour before got to delete and reupload, but the reupload got some troubles, and i don't know how to fix it.

Cheers

Link: vimeo.com/55183589

Tommy Penner

Tommy Penner Staff

It looks like you deleted this clip, did you re-upload it successfully?

Variable-Visual

Variable-Visual Plus

Yes i did Tommy, i didn(t know why the HD didn't worked, so i delete and reuploaded it for the third time, and no problem.

Cheers

Outreach Outdoors

Outreach Outdoors Plus

I'm having the same issue. Definitely uploaded in HD as I have numerous videos in the past, but there is no HD button now - there was earlier - but not now. And when I clicked to watch in HD it just showed a blank black screen. It will play fine in SD, but nothing in HD...

Any thoughts?

Link: vimeo.com/55180696

Tommy Penner

Tommy Penner Staff

Fixed! If it's still not showing up, clear the cache and cookies from your browser.

ez3kiel

ez3kiel

Hello,
I've the hd file ready, but there is no HB button and the sd file is still empty (0x0 / 0B), so nobody can play this video.
Thanks for your help.

Link: vimeo.com/55201055

Tommy Penner

Tommy Penner Staff

That clip is playing back in HD on my end, if you're seeing otherwise clear the cache and cookies from your browser.

Gava Daniele

Gava Daniele

Hi vimeo,
I'm a basic user, and I'm facing the same issue. I've already uploaded this video in 854x480 / 260MB but I see it in 640x360 / 32MB ...that's my first video of the week. Why it happens?
Here is the link: vimeo.com/55213600#
Thank youuu!!

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