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Apple TV

Vimeo Staff Staff locked this topic on Mar 6, 2013 because because of inactivity.

Hugo Goudswaard

Hugo Goudswaard Plus

Got a brand new Apple TV but unable to login into vimeo. Tried restarting. Tried disconnecting app in settings, but without any luck. Now get message vimeo is unavailable, before that it mentioned 'not able to login. Other apps are working fine. Any idea?

Ian Durkin

Ian Durkin Staff

Sorry, I should have said "again". Let me know if you've done this today and you are still having the same issue.

Hugo Goudswaard

Hugo Goudswaard Plus

Disconnected again. New message appears now. "401 Unauthorized - permission denied - the oath_token passed was either not valid or expired.
But I'm sure I'm trying now for 2 days with right password.

Ian Durkin

Ian Durkin Staff

Okay, thanks for clarifying Hugo. I'm going to work on this.

Hugo Goudswaard

Hugo Goudswaard Plus

Just got a message I can update apple tv. Just did but again same message.

Ian Durkin

Ian Durkin Staff

Oh no! We hope to get this sorted by the time the controller gets handed back over to you (no promises).

Daniel Hayek

Daniel Hayek Staff

Sorry Hugo, but we have a reduced staff presence over the Thanksgiving day holiday in the U.S.A. When it comes to this issue we're not sure what's going on as we've received only scattered reports. Once we return on Monday we'll investigate further.

Still I Stand

Still I Stand

I'm having the same issue but it didnt start until i decided to SIGN IN to my vimeo account :(
about to try to reset all my settings on the apple tv which should remove my login information and straighten everything out again

Still I Stand

Still I Stand

Hugo: what version is your AppleTV software? i am running 4.4.4 (3330) ...I know there is a newer version but im hesitant to update if others are having problems with newer versions as the apple tvs main use is an app that runs better on 4.4.4.

ive been trying to do a reset all settings but for some reasons my settings arent being reset. may end up updating the appletv after all

Hugo Goudswaard

Hugo Goudswaard Plus

Updated few days ago so I suppose that must be the latest version.

Still I Stand

Still I Stand

i just updated to 5.0.2 and i can view vimeo videos again. im scared to sign in however as that was what started my problems previously.

Geist Interactive

Geist Interactive PRO

I can't login to vimeo on my appletv. I have already restarted it and made sure that I have the latest software. I am certain i have the right username and password. I also can't use airplay to play any vimeo movies from my iPad 3 running iOS 6. I am sad,

Kersten Schäfer

Kersten Schäfer Plus

I've been trying to address this issue a couple of times. Last time Ian promised they're working on it. Still doesn't work though. You can still try to log in a couple of times, just open it, get kicked out, open it, get kicked out etc and at some point it suddenly works. BUT not for long, usually you get kicked out after a while again.

@Vimeo: I have the feeling nobody really is working on this to fix it. Like me, many others bought the Apple TV specifically for Vimeo. It's just not the kind of service we would expect from our beloved Vimeo.

Ian Durkin

Ian Durkin Staff

Sorry for the delay, Kersten. I sympathize with your frustration as this has been taking a while, but our developers are working on this. Thanks for your patience.

Jon Bryant

Jon Bryant Plus

I have exactly the same issue as Hugo.
Brand new Apple TV.
Latest firmware.
Disconnected in settings on vimeo and tried to reconnect. Didn't work.
Reset Apple TV to try and clear everything and started again.
Then it worked.
Hope that helps?

Jon Bryant

Jon Bryant Plus

Ah I spoke too soon. Just as I got it working, after I left Vimeo and went back to the main menu, when I chose Vimeo again, I got the dreaded "Vimeo is unavailable. Try again later".
Really frustrating....I don't want to have to reset Apple TV each time to access Vimeo.

Tommy Penner

Tommy Penner Staff

That's actually really valuable information, I'll pass this onto our developers.

Hugo Goudswaard

Hugo Goudswaard Plus

Dear Vimeo. Please just tell us. I am more happy with you admitting this product does not work well yet then answers like we are working in it...

Ian Durkin

Ian Durkin Staff

Hi Hugo, we recently pushed out some fixes that should have fixed these issues. I hate to ask again, but can you try resetting the app?

Zena Hirsch

Zena Hirsch Staff

Hi Hugo, I would try disconnecting the AppleTV app from your Vimeo account (under Settings -> Apps), then access Vimeo on AppleTV and follow the on-screen instructions to reconnect. Have you tried doing this since the fix we pushed about a week ago?

Hugo Goudswaard

Hugo Goudswaard Plus

How would I be able to disconnect if I have never, NEVER, been able to connect. Never ever have been able to log in.

Jon Bryant

Jon Bryant Plus

Hugo, I think Zena means in your vimeo settings. I had the same issues as you on the Apple TV itself. But in Vimeo Settings there is an apple TV option, you need to disable that (little red cross).

Then try logging in to Vimeo on Apple TV again. This then reactivates that setting in your vimeo account once you log in (even if it fails - I observed this).

When I got it to briefly work, I had to delete the setting in the Vimeo account, reset the Apple TV, then set it all back up again, and then finally log in. It worked, but I as soon as I left Vimeo on Apple TV it stopped working again.

I haven't tried it since.

Riverdoc

Riverdoc

Having a similar problem.. except vimeo was working fine...THEN ALL OF A SUDDEN... vimeo on "watch later" didn't work at all. It says "unavailable." and "Likes" don't update on the Apple TV. This happen suddenly! Tried restarting. unplugging etc. Logging out. Logging in. NOTHING. In going through Vimeo forumS looks like there has been a problem with vimeon on apple tv since at least APRIL 2012. ANY WORD ON THIS??????

Mark

Mark Staff

Is there an option to reset it?

Riverdoc

Riverdoc

To reset the Apple TV? Yes, I did that, but it did not solve the problem. I still can't see my "Watch Later" videos and "Likes" will not update and add anything new.

Riverdoc

Riverdoc

The rest of Vimeo works on my Apple TV, by the way. It's just the "Watch Later" and "Likes" that don't.

Mark

Mark Staff

This has been happening since April, or it just started? Did it start after an Apple TV update? Which firmware are you running?

Riverdoc

Riverdoc

OS build version 6.0.1(10A831); Apple TV software 5.1.1(5433).
It just started, and I had not recently done an Apple TV update. I have now, of course. I have restored twice and deleted the Apple TV icon from my page on the Vimeo website.

Tommy Penner

Tommy Penner Staff

It looks like the videos in your Watch Later list are private (hidden from vimeo.com). Videos with this privacy won't show up on Apple TV.

Riverdoc

Riverdoc

Tommy.
The Watch Later and Likes from my private channel were showing up until about a week ago, but they don't now. In other words, I'm having the the same experience as Janet. Also, judging from other posts, we aren't the only ones.

Did Vimeo change something so that private channel Watch It Later and Likes no longer show up?

Rogério Ramos

Rogério Ramos

I'm login in my apple tv but my search don't work. Why?

Noli

Noli Plus

Hello everyone, I just reset my Apple TV to factory settings and put all my passwords again and it works, now Vimeo is available. Hope it works for you guys.

Mark

Mark Staff

Glad it's working for you, Noli!

Riverdoc

Riverdoc

Noli,
I tried that twice. It didn't work for me.

Darnell Witt

Darnell Witt Staff

Sorry to hear that isn't working for you. What message are you seeing when you try to access the app?

Hugo Goudswaard

Hugo Goudswaard Plus

Still not working. Complete reset does not fix it for me. Vimeo not available
...

Ian Durkin

Ian Durkin Staff

Huh. Sorry about that. We're continuing to look into this. Thanks for your patience, Hugo.

Aaron Hose

Aaron Hose Plus

I can get inside VImeo but cannot log into My Videos. Vimeo asks for password, then gives me the "401 Unauthorized" message. Apple TV isn't even inside my Vimeo apps either. What's going on here? This has been screwing up for months. GRanted, I'm grateful to see Vimeo, but still... would like to be able to see MY videos too...

Hugo Goudswaard

Hugo Goudswaard Plus

After 3 months I was able to login after the new apple TV update I installed today! For the first time! Oh man, what a joy.

After watching 1 video I was kicked out again... Cannot log in..... Grrr.

Tommy Penner

Tommy Penner Staff

I'm forwarding your account to our developers, hopefully we'll figure this out soon. Sorry for the trouble and thanks for your patience.

Jeremy Mayhew

Jeremy Mayhew Plus

I'm having the same issue. Vimeo just never seems to work with AppleTV.

Jeremy Mayhew

Jeremy Mayhew Plus

"401 Unauthorized - permission denied - the oath_token passed was either not valid or expired."

Pretty bad this hasn't been resolved yet. What's up Vimeo?

Tommy Penner

Tommy Penner Staff

Hi Jeremy, the 401 error can only be fixed by resetting your Apple TV. To do so, go to Settings > General > Reset > Reset All Settings. Note that this will log you out of all accounts, including your Apple ID, so you'll need the Apple remote that came with the device to log in.

Once you've reset your Apple TV, try logging in again and let us know if you're still having trouble.

Jeremy Mayhew

Jeremy Mayhew Plus

Well that's a pain. Why would vimeo peeps need to re-set anything? That's asking your community of users to do more work (after they've already done it).

What causes this? There's enough geeks out here. Might be beneficial to share?

Tommy Penner

Tommy Penner Staff

There's a bug where disconnecting your Apple TV on vimeo.com/settings/apps before you log out of your Vimeo account on the device itself can lead to the 401 error.

There are other login issues that are affecting a small subset of users, but for now resetting your Apple TV should resolve the 401 error and bring you back to the 'full' login prompt (email and password).

Fidel Ledif

Fidel Ledif

resetting the Apple TV ( Settings > General > Reset > Reset All Settings) did work

Claude lee Sadik

Claude lee Sadik Plus

Hi. I just updated my Apple TV2 and tried to login to Vimeo for the first time. I got the same error as you guys: Vimeo not available...
I disconnected the app from vimeo.com/settings/apps
And could access Vimeo again. I tried login again. Another failure. On the third attempt it worked. I'm now logged in and I can see my likes/watch later. I hope it will last!

Claude lee Sadik

Claude lee Sadik Plus

Ok the Apple TV went in stand by. When I turned it on again I was still logged in and I could play my watch later. However as soon as I went back to the Vimeo main menu, the "Vimeo is unavailable..." error came back. No more access to Vimeo. A bit annoying... Are you guys still working on the issue? Any progress?
Thanks

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