castlesbuiltinsand

castlesbuiltinsand

My father just accidentally deleted his account, and when he tries to re-open an account with the same email address it doesn't accept it, saying the email already exists.
Please can you help? What's more, he had payed for a pro account for the month.

His email is ken@sqallp.freeserve.co.uk

ANy help much appreciated!

ken turner

ken turner

Thank you for restoring my account, however before i saw that you had i opened another account under the same email ( vimeo.com/user15548421 ) and paid for plus as well. This was a mistake please could you cancel that new account and refund me for the 'plus'.
I did not check here to see that you had opened my old one!

Sorry, i hope you can resolve this for me.

Darnell Witt

Darnell Witt Staff

Hey Ken, We can't process requests like this in the Forum. Please sign in to your other Vimeo account and then contact us via this page: vimeo.com/help/contact

Explain the situation (and link back to this thread if you wish), and we'd be happy to assist!

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