Help Center / Vimeo FAQ

What is Vimeo?

Straight up, Vimeo is the home for the videos you create. Vimeo is a community of respectful people who enjoy sharing, collaborating on, and watching videos made by people just like you. Vimeo's mission is to provide creators with a safe and positive environment to share their videos and connect with others, as well as to develop simple and elegant tools and features to present your videos to the people you want.

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How do I pronounce “Vimeo?

Vim (rhymes with him) ee (rhymes with bee) oh (rhymes with go). Vim-ee-oh is the correct pronunciation. It's like video with a "me" Or just try your best :)

Will Vimeo always be free?

Yes, Vimeo will always offer a free service for our users. To help support Vimeo and take advantage of all the great tools and features Vimeo offers, we recommend upgrading to Vimeo Plus for $59.95 a year. Or, you can also give Plus as a gift for a friend or family member. Visit http://vimeo.com/plus to upgrade your account.

How do I get involved in the Vimeo Community?

One of the best aspects of Vimeo is our friendly community. Participating in the community is completely optional, but we believe that if you interact with the other users, you'll find the experience to be very rewarding.

The best way to get started is to watch videos and give feedback. When you're perusing Vimeo and you encounter a video you like, leave a comment. Tell that person what you think, why you like the video, or even what you think might help make it better. You can also click the 'Like' button to show your appreciation. Not only does this give the owner of the clip a good feeling, but now they are more likely to check out your videos in return. Then, if they comment on and 'Like' your clips, your videos will be brought to the attention of their contacts too, which will increase the amount of views and activity your clips receive as well.

Make contacts! If you see someone's videos you like, add them as a contact and subscribe to their videos. That way you will always see what they upload as well as see the videos they 'Like' on Vimeo. The more you interact, the more members of the community you will meet.

Get involved in the Community Forums. Try looking in the Projects Forum to see if there are any cool projects you can participate in. If you're new, Vimeo Projects are a great way to start making videos, and have fun with people from all over the world.

As long as you maintain a respectful attitude towards the people you encounter and explore the many creative videos our members upload, you can have a very positive experience on Vimeo. So explore a little and have fun!

I don't know how to make videos. Where do I even start?

You don't need to be a Steven Speilberg to make videos. All you just need is a camera, and a little motivation. There are all kinds of videos on Vimeo made by all kinds of different people. Some people make videos with their little digital point and shoot camera that has video, others are professionals who make a living from making videos, then there are the people in between who make edited videos with slightly nicer video cameras. Whatever kind of video creator you may be, there are always great videos on Vimeo to get inspired by and we love any kind of video you create.

If you're a beginner, start by making a video of what's in your refrigerator and upload that. If you're feeling slightly more jazzed, try editing a video using an editing program. Most computers come with some sort of basic editing software, and the more you practice editing video with it, the more rewarding it will be. To practice editing a video, try making a 5 Vignettes - 5, 5 second video clips put together to make a short video. As you become more familiar with editing, try to make similar videos that you find on Vimeo. You can also join different Groups and ask other users questions about how they make their videos.

Go for it!

What are the recommended settings for uploading a video?

Okay, we're going to be honest with you: there's no way we can make exporting/compression guides for every kind of video software on the market. It's just overwhelming! However, we do want to give you some guidelines for compressing your videos for Vimeo, so look over these tips, find the corresponding settings in your software, and you should be able to make it work for you. Note: Sometimes these settings are in "Advanced" or "Options" when exporting.

Codec
A codec is the format in which your video will be encoded. Different codecs have different features and varying quality. For best results, we recommend using H.264 (sometimes referred to as MP4) for the video codec and AAC (short for Advanced Audio Codec) for the audio codec. If you're on a Windows machine, WMV3 is a good choice for video codec.

Frame rate & Keyframes
If there is an option that says "current," it is best to just go with that. Otherwise, this is usually 30 fps (frames per second) for USA, Canada, and Japan, while in Europe and rest of the world it's usually 25 fps. If there is an option for keyframes, use the same value you used for framerate.

Data rate
This setting controls both the visual quality of the video and how big the file will be. In most video editors, this is done in terms of kilobits per second (kbits/sec or kbps). Use 2000 kbits/sec for standard definition 4:3 video, 3000 kbits/sec for widescreen DV, or 5000 kbits/sec for high definition footage.

Deinterlace
If you have this option, enable it. If you shoot in DV format, this is an especially important. If you do not deinterlace, you will often get weird-looking horizontal lines in your video.

Resolution
640x480 for standard definition 4:3 video, 853x480 for widescreen DV, or 1280x720 for high definition. It is also best to export 1920x1080 or 1440x1080 video as 1280x720 too, since we will automatically scale it down. If you have the option to control the pixel aspect ratio (not display aspect ratio) make sure it's set to "1:1" or "1.00", also sometimes called "square pixels."

Audio Settings
Choose AAC for the audio codec. You'll want to set the bit rate to 320 kbps and the sample rate to 44.100 kHz.

Those are the basic principles that will apply to almost all of the video programs out there. Eugenia, an active member in the Vimeo community, has made some tutorials for specific programs that you can view:

• Tutorial: Vimeo HD exporting guides from many editors
• Tutorial: From miniDV to Vimeo high quality.

How do I upload a Video?

Go to the upload page. Or, you can click the 'Upload Video' button on the home page or find a link in the top navigation bar under the heading 'Upload'. That will bring you to the upload page where you can upload your video. Make sure you have thoroughly read the rules for what kind of videos you can upload (only ones you make yourself!) and hit the 'choose a file to upload' button, select the file you want to upload from your computer, and hit 'Select'. Your video will magically start uploading to our services and you will see a progress bar telling you how long it will take.

Note: slower connections and large files will take longer so please be patient.

After you video is finished uploading, it will go through a conversion process. You can monitor that process with a progress bar as well. While the video is converting you may leave that page and Vimeo will send you an email when its finished. Now that's not too hard, is it?

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If something goes wrong, or doesn’t work, what should I do?

Try again! Sometimes the best way to fix a problem is to try it again. If your problem doesn’t work after multiple attempts, try holding down the shift button on your keyboard and pushing the reload button on your browser. This method resets the cache in your browser which will often clear up any problems. If this method still doesn’t work, quit your browser and reopen it and try again. If the problem still persists, look in the Help Center for answers.

Can I use Vimeo for my business or for commercial purposes?

Vimeo is for noncommercial use only. If your intent is to use Vimeo as a hosting service for your business, or promoting a product or service, then you are not allowed to use Vimeo. For more information, please read the Community Guidelines.

How do I get people to watch my videos?

Vimeo is not a sea of eyeballs that you must trick into increasing your view count. It is a vibrant community of intelligent and creative people. We strongly encourage you to find people who share your interests and connect with them here.

How do I do that? Interact with people!

The more you interact with the community by liking and commenting on their videos, the more they will be interested in watching your videos and getting to know you in return. To start, we recommend joining some Groups that may interest you or subscribing to some Channels. You should also think about participating in some of the many great Vimeo projects in our Projects Forum.

How do I get my videos featured?

The staff features videos that they think exemplify the best of the best of what Vimeo is all about. If you would like to have your video considered as a Staff Pick or added to the HD Channel, use the shoutbox in each channel to post a link to your video and we'll try to check it out. Please refrain from sending messages to Staff members to watch your videos, that doesn't work that well ;)

How do I log out?

You can log out either by selecting "log out" under Me from the top navigation menu, or going directly to vimeo.com/log_out

Is there any cool Vimeo merchandise?

Yes! We have Vimeo t-shirts available through our friends, Busted Tees. Visit bustedtees.com/vimeo to collect 'em all!

What do I get with a Basic account?

Basic accounts receive:

• 500MB per week of upload space
• 1 HD video per week
• Upload up to 10 videos per day
• 1 Channel, 1 Group, and 3 Albums
• Ability to download converted files
• Robust privacy controls
• Basic embedding features
• Huge street cred

Can I have more than one account?

No, users may only have one account per person. Multiple accounts will be removed.

Will my videos ever be deleted?

As long as you log onto Vimeo every once in awhile, you videos will never be deleted. If your account is inactive for a long time, and you don't log in, then we reserve the right to remove your account and any videos that may accompany it. But, we will ALWAYS contact you well in advance of removing an inactive account. To keep an account active, just log on to Vimeo periodically.

What is Vimeo Plus? And why is it so great?

We like to say "It's Vimeo, plus more awesomeness."

Vimeo Plus is an affordable way for you to take your Vimeo experience to the next level. It's everything you love about Vimeo, enhanced to give you more control and more freedom for your videos.

First and foremost, it's 10 times more space for your videos – that means 5GB per week (1GB per file) with Vimeo Plus. The videos you upload will have priority conversion and your SD videos will be converted at higher quality. And you thought they looked good before!

Vimeo Plus makes HD embedding a reality as well. You get 25,000 HD embed plays for free with your Plus account, and adding more through our Store is super easy. Now your website will look slicker than ever, with streaming HD video in Vimeo's well-designed player.

Speaking of the embed player, customization is the name of the game with Vimeo Plus. You have a totally liberating amount of options for embedding your videos and customizing exactly how they appear on other sites. Control every aspect of the player, from what's shown at the beginning and end, to the player buttons, even down to which sites are allowed to embed your video.

All of this in a completely Ad-Free environment. That's right, when you buy Plus, you will never see banner ads again, leaving you with the cleanest experience in online video sharing you can find anywhere. However, people who watch your videos that are not Plus members will continue to see ads.

We've worked hard to provide you with an impressive set of features at an affordable price. We know you'll love it.

Recap:

• 5GB upload space per week
• Unlimited number of HD videos
• HD embedding
• Higher quality video conversion
• Priority uploading
• Total Player customization
• Advanced privacy options
• Unlimited Groups, Channels & Albums
• No banner ads
• Huge Street Cred!

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How do I upgrade my basic account to Vimeo Plus?

To become a Vimeo Plus member, visit a href="http://vimeo.com/plus">Vimeo.com/plus and upgrade your account from our Vimeo Store! We accept Visa, American Express, and Mastercard only. We do not offer paypal or personal check option at this time.

What happens when my Vimeo Plus membership expires?

If you do not renew your membership, your account will revert to the feature set available to non-Plus Vimeo members. You will not lose any videos or channels/groups/albums that you created during your Plus membership, no need to worry. However, any videos you have set special embed options for will revert to the normal embed options for basic accounts. Your original source files will no longer be available for download 30 days after your Plus account expires.

Did your membership expire? Renew today!

Can I see my purchase history?

You can review your purchase history at any time from your account settings located in the Navigation bar at the top of any page. Click on 'Me' and then choose the 'settings' link. You will be taken to the settings page and you will see options on the left. Click on the 'Account history' link and you can review the history of everything you have purchased from Vimeo, including the date and time you originally signed up for Vimeo Plus.

What if I want a refund for my Plus membership?

If you are unhappy with your Plus purchase yearly members may refund your membership within 30 days. Monthly Plus members may cancel their membership at anytime in your account settings page. More info on our refund policy: vimeo.com/terms#refund

Can I buy Vimeo Plus as a gift?

Absolutely! Vimeo Plus is a great gift for all video makers. To purchase a Plus account for a friend, go to that person's Vimeo profile page and click "Gift Plus."

Can I buy someone a Vimeo Plus membership who doesn't have a Vimeo account?

Not yet, but we're working on it! In the meantime, have your friend sign up for an account. Once they give you a link to their account, and then you can purchase Plus for them from our store.

How do I activate my Vimeo Plus Gift membership?

When someone is awesome and gives you the gift of Vimeo Plus, you will recieve an email with a confirmation code. To activate your Plus Gift membership, click on the activiation code link and your account will be upgraded. If you have any problems, contact us.

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If I buy Plus does that mean I can upload anything I want?

No. All Vimeo Plus members must still abide by our uploading guidelines. You are held to the same standard as basic account users.

How do I get an invoice for my Plus purchase?

To receive a detailed invoice for your Plus purchase, simply go to your account settings by clicking on 'Me' in the top navigation bar and then choose the 'settings' link. You will be taken to the settings page and you will see options on the left. Select the Account History link and click the button that says, "send invoice."

How is Vimeo Plus different than a basic account?

Do I need a credit card for Vimeo Plus?

Yes, we gladly accept Visa, MasterCard, and American Express. We do not offer paypal options or accept personal checks.

What happens to my old account when I upgrade?

Everything will stay exactly the same except you will have the added benefits and features of Vimeo Plus. You will receive 5GB of uploading space per week which will reset each week on the day you become a Plus member. You will also see a fancy new badge next to your portrait!

How do I customize the embed player with all the fancy new options?

Go to the video settings of any of your video pages, select the 'Embedding' tab and customize the player as you like. There is a helpful sidebar that explains the different customization options:

Vimeo Plus gives you complete control over every aspect of the embedded video player. When you make changes, you can save your settings as presets so you can use those setting again for other videos. Remember, the settings you choose will dictate how this video will appear when other users embed it.

Intro:
Change the settings to allow or disallow other users the ability to remove the portrait, title, or byline when this video first loads.

Outro:
Set a variety of different outro settings that will display when the video ends. Choose 'videos' to display the latest three videos from your videos, channels, groups, our albums. Choose 'These three videos' to pick specific videos, choose 'text' to write your own outro text (basic html allowed), choose 'a link' to display a link to another site, or simply choose 'nothing' if you would like a black screen to display.

Everything else:
Use the settings to completely customize the embedded video player. Leaving everything checked will enable the standard player available to everyone, but as a Vimeo Plus member you can customize all the different parts to your liking. Remember, you can always preview your changes to make sure the player looks exactly the way you want.

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What happens if I change the custom embed options of a video? Does that affect videos that are currently embedded?

Yes, anytime you change the custom embed options for a particular video, that will retroactively change the embed settings where ever that specific video is currently embedded. This is a great way to point people to your latest videos or your website.

Can I embed my HD video outside of Vimeo?

Heck yeah! We give you 25,000 free HD embed plays with your purchase, but you can buy more embed plays at anytime. Visit the Vimeo Store to purchase more HD embed plays.

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I purchased HD embed plays, are all my HD videos now embeddable in HD?

Yes.

What happens to all my HD videos that are already embedded on other websites?

Those videos will now be playable in HD. You may manage your HD embed plays at anytime in your video settings.

I bought HD embed plays, but don't want to waste them all. Can I choose which HD videos are embeddable in HD?

Yes, to manage your HD embed plays, visit the settings page on any HD video and click on the 'Embedding' tab. At the top of the page, uncheck 'Allow people to embed this video in HD'. On this same page, there is a sidebar that says 'Manage HD embedding.' Click this to manage HD embedding for all of your HD videos. You can also specify which sites your video will show up in HD. So many options!

I only want people to see my videos on my site, is this possible?

Yes. If you want to be the only person with the ability to embed your videos, you can use domain-level privacy. To set it up, go to any video settings page and click the 'Privacy' tab, then choose the 'Only on approved sites' option under 'Who can embed this video?' Add the domain names for sites on which you want to allow your video to be embedded.

What happens when my HD embed plays run out?

When you have 100 plays left in your HD embed play package, you will receive a notification email from Vimeo saying your HD embed plays are coming to an end. If you forget (or choose not to purchase more plays), any embedded HD videos will revert to standard definition. As soon as you purchase more plays, those videos will become HD again. Want to purchase more plays right now? Visit our store.

What is considered a 'play' for HD embed play packages?

A 'play' is measured whenever someone first clicks the play button on an embedded video.

If I replace my current videos, will the video be converted to the higher-quality conversion available to Plus members?

Yes, if you replace one of your current videos with a newer version, it will be converted to the higher quality conversion available to Plus members. Please remember that using the 'replace' function will still use your weekly quota unless you replace the video within the same quota week you uploaded it.

Will you go back and convert all my older videos to the higher quality conversion?

We're sorry, but we do not have the resources to re-process the back catalog of every Plus user's videos. Doing so would create an unacceptably long conversion queue for all users of Vimeo. However, you may always reconvert videos to the higher quality conversion (if applicable) under 'video file' in any of your video's settings.

Where can I see a receipt or purchase history for Plus?

You can view a copy of your receipt in your profile Account Settings. Go to your profile page and click "Settings." From there select the "Account History" tab.

How do I change my auto-renew for Plus

If you would like to opt out of the Plus account auto renew, you may do so by following the instructions here: vimeo.com/store/optout

Can I keep my videos from appearing on Vimeo?

Yes, as a Plus member, you can hide your videos from Vimeo.com by going to the video page and clicking the Settings button located under the search box. From there, click the Privacy tab and select, "hide this video from Vimeo.com" and save your changes.

This allows you to embed your video on outside websites, but have it hidden from view on Vimeo.com.

How do I share a video with my friends and family?

You can share a video with anyone, even people who are not members of Vimeo. Move your mouse over the video window. This will bring up the video controls. Click the 'Share' button. Now you can enter email addresses for non-members or Vimeo members' user names. Add a personal message if you'd like, then click the 'share' button. They will receive an email with a link to your video. That's it!

Can I upload more than one video at a time?

No, you may only upload one video at a time.

How many videos can I upload?

Basic account users can upload 500 MB a week (with a max of 10 files per day). Plus users can upload 5 GB (1 GB per file) per week, and there is no per-day upload limit.

This quota resets weekly, and your personal reset day can be seen on the right side of the Upload Page, along with how much space you have remaining this week. Videos that you upload remain on the site, so you can upload 500 MB of videos this week, and another 500 MB next week, and they'll all be there for the watchin'.

Are there limits on file sizes or file types for uploads?

There is a 1 GB per file limit for Plus users, which does not affect Basic account users.

We accept the following file types: asf, asx, avi, divx, dv, dvx, m4v, mov, mp4, mpeg, mpg, qt, wmv, 3g2, 3gp, 3ivx and 3vx

Please note: There are a million variables in video compression. Sometimes, even though a file type is accepted by the Vimeo uploader, the Vimeo conversion will fail. Take a look at our recommended compression settings to make sure your video plays well with Vimeo.

What is compression? Should I compress my videos before uploading them?

Compressing a video reduces the file size. While it can take time to compress a video, it will be a faster upload, and also a faster download for anyone you choose to share the original file with. We strongly recommend you compress the videos you upload to Vimeo. You'll be able to upload more videos that way!

Please see our compression suggestions for the best advice on how to do it.

How do I compress my video?

Please take a look at our handy recommended compression settings for the best advice on how to compress your video.

Can I ever access/download the original video file I uploaded?

Yes! Go to the video's individual page where you watch and comment on that video. Down the right side of the page, below the statistics, is the download module. Please note the following-

Basic accounts' original source files are stored for one week from the upload date, after which they are removed. After one week you will still be able to download the converted file (in MP4 format). Vimeo Plus users always have access to their original source files with no time restrictions.

If you choose not to renew your Plus service, your original videos will be stored for one month past the end of your subscription to give you time to download your videos or decide on renewal. Additionally, if a basic user upgrades to Plus within the one week window after they upload a video, that original file will be kept as long as they are a Plus member.

Is your browser loading and playing the video instead of downloading it? Try right-clicking the download link and choosing the "Save as" option.

Are there limits on downloading original video files?

We feel that it's important to allow users to download the original, uploaded video file, if the owner of the video chooses to allow it. We provide this feature so that you can see the video
exactly as the videomaker intended it to be seen. However, we also have to guard against over-use of this feature. By being cautious with our bandwidth costs, we will be able to provide the Vimeo for years to come; hopefully until your great-grandkids log on to watch your videos.

Vimeo members with Basic accounts are limited to downloading 5 original video files in a 24-hour period. Each original video file on Vimeo can be downloaded a maximum of 100 times per day. Please note that users with Basic accounts have the ability to make available their original source file for up to week from the upload date. After that time only the converted, MP4, version of the video will be down-loadable. Plus users always have the ability to make available and download their original source files.

Just to be totally clear here, we're talking about the video file that you uploaded, and which can be downloaded using the link on the right side of the page where you watch the video. This restriction is not related to the streaming video you watch in the Vimeo player.

I want to use a video I saw on Vimeo. Do I need permission?

Yes, it's always a good idea to contact the video maker if you want to use a video. Our members retain copyright of their works, and it's up to them what type of use they choose to allow.

Someone is using a video I uploaded to Vimeo without my permission. What do I do?

Formal DMCA takedown requests should be sent to rights@vimeo.com.

Can I replace a video and keep the comments, likes, tags etc?

Sure can! On the top right hand side of a video page you will see the 'Settings' button represented by a gear icon. Click the 'Settings' button and from there, choose the 'Video File' option. This brings up the Replace feature, which allows you to upload a new video file, while retaining the comments, likes, tags, etc, just like you wanted.

How do I add flickr photos to my video page?

First step, go to the video page and click the 'Settings' button represented by the gear icon on the top right. Once you're on the Settings page, click the 'Photo' tab on the left side. You're almost done! Go the Flickr page for the photo you want to add and copy the URL. Now paste it into the box on the 'Photo' tab and then click 'Add'.

Why can't I play a video on Vimeo?

Make sure you have installed the newest version of Adobe Flash Player. You also need to have javascript enabled on your browser to load the player. If the video still won't play, check the Help forum to see if we are experiencing technical difficulties.

Go here to see which version of Flash you're using and update if you need: flash version checker

How do I delete a video?

Go to the video's individual page. At the top right side of the page you will see the 'Delete' button. Click this, and then confirm your decision. Better be sure! Once it's gone, it's gone.

If you uploaded the video during your current quota week, you will get the space back.

How do I edit my video's settings?

Go to the video's individual page where you read the comments and watch the video. At the top right, there is a 'Settings' button represented by a gear icon. If you click that, you'll be able to change the information for that video.

How do I change the description of my video?

Go to the video's individual page, where you read the comments and watch the video. At the top right, there is a 'Settings' button. If you click that button, you'll be able to edit all sorts of info, including the description.

How do I change the title of my video?

Go to the video's individual page, where you read the comments and watch the video. At the top right, there is a 'Settings' button. If you click that button, you'll be able to edit all sorts of info, including the title.

I uploaded an HD video on Vimeo and it didn't show up in HD, what gives?

First thing's first, make sure you actually uploaded an HD video. Please be advised that in order to receive the HD treatment, your HD video needs to be greater than 4:3 aspect ratio and at least 1280 pixels wide.

Vimeo allows Basic members to upload one HD video per week, so if you upload two HD videos within the same week, only the first will show in HD, the other will appear in SD.

If an unusual amount of time has passed, and the HD version is still not up, make sure you are using our recommended compression settings and try again.

How do I see the stats on my video?

Go to the video's individual page where you read the comments and watch the video. Down the right side of that page, you will find the stats section.

You can also see the stats of multiple videos at once. Go to 'Videos' in the top navigation menu, then 'My Videos', and then choose to view the videos in 'detail' mode in the sort bar.

What is the difference between "referrers" and "plays"?

Referrers are other websites that are linking to your video page or loading your video in an external player. Every time a referrer loads the embedded player, or a person clicks the link on the referrer's website to bring them to your video page, the referrer count increases.

Plays, on the other hand, are only counted when someone actually clicks the play button to view your video.

How do I change the preview image (thumbnail) on my video?

Some people call these poster frames or preview images. We call them thumbnails.

To change your thumbnail, go to the video's individual page where you read the comments and watch the video. At the top right there is a 'Settings' button represented by a gear icon. If you click that button, you'll be able to edit all the information for that video.

You can also upload your own, custom thumbnail image. See the tutorial below:

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Can I edit my videos once they are uploaded?

Unfortunately, Vimeo does not have a video editing function. Please edit your videos before uploading them to Vimeo.

Why can't I see some people's videos?

Some people choose to make their videos private. Watch the video below to learn more about this feature.

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How do I add my people to the credits of my video?

Go to the video's individual page where you read the comments and watch the video. Down the left side of the page, you will see the credits box, which offers you the option to 'Add Credits'.

You can also access these settings by clicking on the 'Settings' button represented by the gear icon on the top right of page. If you click that button, you'll be able to edit all the information for that video using the menu to the left of the settings page.

Why are videos stuttering?

We know stuttering is annoying, and there are many possible reasons why you may be experiencing poor video playback. Vimeo requires a better than average internet connection and computer processor, so if you have a slow connection or older computer, you may experience issues. If not, here are a few things you can try:

1) Make sure you have the latest version of Flash running on your computer. You can check what version you have here: vimeo.com/help/flash

2) Please turn off any other programs, virus protection, ad block, or energy saving settings as they may interfere with video playback.

3) Try another browser and see if that helps.

What is the maximum video file size and length?

Your video can be as long as you like. The only limit is your file size. If you have a basic account, you are limited to 500 MB per week. However if you upgrade to Plus, you get 5 gigs of upload space per week, with a limit of 1 GB per file. To find out more about Vimeo Plus go to vimeo.com/plus

What does “Scaling On” mean?

This means the video is being stretched to fit your screen in full screen mode. If you click the 'Scaling off' button in the player, you will see the actual size of the video, without any enlargement.

Can I create chapters for different parts of my video?

Kind of. We have a timestamp feature that allows you to link to different times in a video from the description. To timestamp a video, put the specific time of the video you would like to link to. For example, writing 2:32 in the description, will send a viewer to the 2 minute, 32 second mark after the video loads. You may add as many timestamps as you so please.

Can I loop a video?

Sure can! To loop a video, right click on the player and click 'loop is off', thereby turning 'loop on'. Looping a video will make the video repeat without having to push play over and over and over and over and over.

Does Vimeo support closed captioning?

Vimeo does not currently support the use of separate closed captioning text files. If you want any kind of text to appear in your video, including closed captioning, it needs to be added to the actual video, like any other graphics.

We hope to have time to develop proper support for closed captioning soon.

What do the different privacy settings do?

Vimeo respects your videos and your right to decide who watches them. Privacy options allow you to upload videos and choose who can see them. To access the privacy settings of your video, click the 'settings' bottom represented by the gear icon on the top right-hand side of any video page. There are two options - public, and private.

Public videos are available to anyone on the internet.

Private videos allow you to choose from the following options (and do not appear on any public listings or search results):

• Nobody else means only you will be able to see this video.
• My contacts will only be available to your contacts on Vimeo.
• People you choose allows you to individually choose Vimeo users who are cleared to watch this video.
• Password protected videos will require a password that you choose. You can also embed this video on another site and it will ask for the password there.

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Can I share a private video?

You can only share password-protected videos with someone. If you share a password-protected video, an email will be sent with the password inside the email.

How can I share lots of private videos all at once?

Yes, you can set many videos to any privacy setting and then add and share them with Private Albums.

Are private videos indexed by search engines?

No, private videos will not show up in search on Vimeo or in other search engine results.

Why would I make my videos private?

Make videos private if you don't want the whole world to see them. Sometimes you might want to keep a video private so you can get feedback on it or just share it with your close personal friends. Privacy options are available so you can have complete control over who sees your videos.

Can I change the privacy settings at anytime?

Anytime! To access the privacy settings of your video, click the 'Settings' button represented by the gear icon on the top right-hand side of any your video pages.

How do I stop users of downloading my videos?

If you do not want your videos to be downloaded by others, click the 'Settings' button represented by the gear icon on the top right-hand side of any your video pages. From there, deselect allowing users to download your video.

What are tags?

Tags are keywords or terms that describe your video. For example, if you tag your Hawaii vacation video with the words 'Hawaii' and 'vacation', you'll be able to easily find other related videos and it makes it easier for other Vimeo users to find your videos. Everybody wins!

Is there a limit on the number of tags I can add to a video?

You are limited to 20 tags on your videos. We encourage you to add only relevant tags as too many tags can make your video harder to find.

Why should I tag my videos?

Tagging your videos makes it easier for other Vimeo users to find them in searches and on tags pages. This way, folks can find your videos that interest them more easily.

I've tagged my videos, why aren't my they appearing in searches?

If you have just recently uploaded a new video, or just recently made it public, it may take a little while to show up in our search results. If your videos do not appear in search results after a day, try adding more relevant terms to the description or title of your video, that will help.

Can I subscribe to a tag?

You betcha! Visit vimeo.com/tag:XXXX and then click the check mark on the top right of the page to subscribe to that tag. Then, every video with that tag will show up in your inbox.

What does 'embedding' mean?

Embedding allows you to take a video - or someone else's video - and post it on a web page outside of Vimeo. For example, you can embed a video into your blog and then people can watch your video there instead of having to go to Vimeo to watch it.

How do I embed a video into another site?

Just click on the button labeled 'embed' that appears on your video when your cursor is hovering over the video screen. A screen will pop up with an embed code, copy and paste the code into your website or blogging software.

Can I customize the way the embedded video looks?

Basic accounts allow for some customization of player size, text colors, and numerous other features. For more information, click on the 'customize' tab after clicking on the embed button.

Vimeo Plus members enjoy complete control over their embedded player, including options to choose what happens at the end of your video after its finished, and even to choose what specific sites your video can appear on. Check out all the amazing features with Vimeo Plus!

How do I set videos to autoplay or loop when I embed them?

If you would like to have your embedded video start playing automatically when it loads you can add "&autoplay=1" to our supplied embed code. You can also add "&loop=1" if you want the video to loop when it's finished playing.

Why isn't the embed button showing up on some videos?

Users have the power to disable embedding in their privacy settings. If you aren't seeing the embed option, it means the owner of the video has disabled it. You cannot disable embedding without making your video private.

How do I embed my video in WordPress?

WordPress alters Vimeo's embed code when embedding in their software. Please use this workaround when embedding Vimeo videos in a WordPress blog - support.wordpress.com/videos/vimeo/

Do I have to have a Vimeo profile?

Yes, every user has a profile on Vimeo. We recommend that you customize it by uploading a picture (avatar) of yourself and maybe tell other users a little bit about yourself. You can share a little or a lot, it's up to you. We have a very friendly community here, so we encourage you to share something about yourself.

How do I edit my profile?

In the top navigation bar, click on 'Me' then 'Settings'. This will take you to your settings page where you can add a description about yourself, add your location, and upload a portrait. Once you are finished updating your information, make sure to click 'Update settings' at the bottom of the page. You can also access this page by clicking 'Edit your Profile' link on your profile page.

What should I write in the 'Bio' section?

Anything you want! Share something about yourself: why do you use Vimeo? What kind of videos do you like to watch or make? What kind of camera do you use? How many cats do you have? This is an area to write a little about yourself and your interests. Many users also like to link to their blogs or other personal websites.

What is that weird smiley face icon and how do I upload a picture of my own?

This is the default image that Vimeo uses as your avatar or portrait. You can replace this with an image of you to give your presence on Vimeo more of your personality. To do this simply click on the 'edit my profile' link at the bottom left of your profile page. From there select the 'portrait' tab and click on the upload button. You can upload several different portraits and choose anyone of which to feature as your primary picture. If you'd like to delete a portrait simply click on the red X found on the upper left hand corner of each portrait in the settings mode.

Can I change my screen name?

You can change your screen name by going to the 'Personal Info' tab in your profile settings. You can also access this area under 'Me' in the top navigation bar, then 'Settings'. In the field labeled 'First & Last Name' type in your screen name. Make sure to click on the 'update settings' button on the bottom of the page to save your changes.

My Vimeo account is showing up when I Google my name. How do I stop that?

The only way to stop Google from indexing your profile on Vimeo is to remove your account. Otherwise, you can also change your screen name to something different so when people search your name, it does not show up.

How do I create a custom URL for my profile?

Go to 'Me' in the top navigation bar, then 'Settings' and select the 'Shortcut Url' tab to the left. In the available field type in what you would like your shortcut url to be.

Can I order my videos in my profile?

You cannot order all your videos at this time. However, you can sort your videos by newest, oldest, most played, most liked, etc using the sort bar feature at the top of 'Your videos' page.

Is it possible to choose my profile page videos?

You may feature up to three of your videos on your profile page. You may also feature a video as your portrait on your profile page. To do so, click on 'Me' in the top navigation bar, then 'Settings', then the 'Featured Videos' tab on the left and input the links to the videos you would like to feature.

Can I customize my profile?

Absolutely! Customizing your profile is easy. You can add a description about yourself, a portrait picture, as well as feature specific videos. To customize your profile, go to 'Me' in the top black navigation bar, then 'Settings' and customize away!

Why don't my Channels and Groups display on my profile?

Your profile page shows which Channels and Groups you are subscribed to. In order to see Channels and Groups you moderate, click on the Channels or Groups buttons on your profile page and select the 'moderated' option in the sort bar underneath the 'Your Channels' or 'Your Groups' pages.

How do I delete a profile picture?

Go to your profile and click Edit. Choose the Profile picture tab. Red X's will appear on your previously uploaded profile pictures. Click the red X and that picture will be deleted.

I forgot my password, what do I do?

If you can't remember your password, just go to the login screen and click 'I forgot my password.' Your password will be sent to your email address you use for Vimeo.

How do I change my password?

Click on 'Me' in the top navigation bar, then 'Settings.' From there you can select the 'Password' tab and change your password.

Can I sign in with more than one email address?

Yes, you can add multiple email addresses to use for signing into your Vimeo account, however your email notifications will only go to your main email address.

Do I have to use my real name when I sign up?

No, you don't have to use your real name, but whatever you choose is going to be how people address you in the community. Most people use their real names or a nickname. And if you decide to change your mind, you can change it later in your account settings.

Why do I get so many emails from Vimeo?

Vimeo sends you emails so you can keep up to date with activity on Vimeo! If someone comments on your video, or adds you as a contact, we send you an email so you know. If you would rather not get so many emails, you may change your notification settings under 'Me' in the top navigation bar, then 'Settings', then select 'Notifications' from the menu to the left of the screen.

How do I change my email notifications?

You can change your notification settings in your settings page. Click 'Me' in the top navigation bar, then 'Settings', then 'Notifications' from the menu at the left of the screen. Deselect the notifications you no longer wish to receive and make sure to click 'Update Settings' when you are finished.

What is the personal email address I can use to upload my videos via email?

When you are on the upload page, your personal email address for uploading videos via email or your phone is located at the bottom of the page. Visit the upload page and find your email upload address.

How do I delete my account?

Go to 'Me' in the top navigation bar, then click 'Settings'. Click on 'Delete My Account' and follow the steps.

Can I link my Vimeo account with my Facebook account? What is Facebook Connect?

Yes! Facebook Connect links your Facebook and Vimeo accounts together so that your Vimeo likes and uploads will show up on your Facebook newsfeed. To connect your accounts, go to 'Me' in the top navigation bar, then 'Settings', and click the 'Connect with Facebook' button on the right. Once connected, you can sign into Vimeo using your Facebook username and password. Likes will automatically publish to Facebook. Uploads need to be published manually by clicking the Share icon in your video and then Facebook.

Can I change the email I use to sign in to Vimeo?

If you want to change your email or add another email. Go to your profile settings and click "add email." Check the box if you want to use that new email as your main, log in and notification email.

What is a Vimeo Group?

A Group is a mini-community within Vimeo that you can join and add videos to. Groups allow you to share and discuss videos, photos, music, and events with other people that enjoy the same stuff.

How do I start a Group?

Go to the Groups Homepage and click start 'create a group' then follow the steps to customize it and add videos.

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Can I create more than one Group?

Basic account users can create 1 group. You can create unlimited Groups with Vimeo Plus!

How do I get people to join my group?

You can invite people to your group by clicking the 'Invite' button on your Group's homepage. Then follow the instructions!

How do I add videos to a Group?

When you find a video that would be a great fit for your Group, click the 'Add' tab to the right of any video page and select your Group. You may also upload a video straight to a Group that you are a member of on that Group's home page.

What is the difference between a Group and a Channel?

A Group is a mini-community within Vimeo that allows people to interact and share with each other. A Channel is user-curated destination to watch videos.

The main different between the two is that a Group is intended for users to collaborate, share, and discuss videos with other members, while a Channel is intended as a destination to watch videos. We recommend exploring both features before deciding which is best for you. Explore Channels and Groups.

Can I change the name of my Group?

On your Group page, select the tab labeled 'Settings'. Then edit the details on that page.

How do I customize my Group and make it look all snazzy?

To spiff up your Group simply select the tab labeled 'Settings' and click through the different themes available. Choose your favorite!

How do I find Groups I may want to join?

You can check out the Group Directory or peruse the Groups homepage.

How do I leave a Group?

If you decide you no longer want to be in a Group, click the 'Prefs' tab and follow the instructions to leave the Group.

How do I delete my Group?

Are you sure you want to delete your Group? Know that if you'd like to transfer ownership to another user, you can do this in the 'Settings' tab. Otherwise, to delete your Group, go to the 'Settings' tab and click the orange 'Delete this Group' button on the left side. Remember, once you delete a Group you cannot get it back and it will be removed completely.

What happens if I'm the moderator and I decide to leave the group?

If you are the moderator of a Group, you will need to transfer ownership to another moderator or Group member. If you don't, the Group will be orphaned.

Why can't I add videos to a Group?

Make sure you're signed in and are a member of the Group. Also, check the privacy settings on your video before you try adding a video to a Group. Depending on the privacy features a Group has you may or may not be allowed to add your video to a particular Group. Additionally, there is a limit of adding your video to 10 Groups.

Will a private video be playable to non-group members?

If you add your own private video to a Group, you are giving permission for that Group to see your video and it will be viewable to those members.

My video was added to a Group that I don't want it to be in, how do I remove it?

Go to the video page of the video you would like to remove and click the 'Add' tab. Then uncheck the Groups you would like to remove for that video. You may also remove the videos from the Groups video page itself using the 'Remove' button represented by the X icon on the top right side of the video page of that Group.

How many groups can I add a video to?

You can add each of your videos to a maximum of 10 groups. We have this limitation to keep group content focused.

The 10 Groups a video is added to can always be changed. Just uncheck some of the Groups currently selected, and then add some new ones!

What are Albums?

Albums allow you to organize videos into sets. Use Albums to organize your videos or ones you find on Vimeo later on. For example, if you have lots of videos about your cats, you can create an Album labeled 'Cats' and add all you cat videos to that album. Then, you can share that set of videos with all your cat-lover friends.

Can I create more than one Album?

You can create up to three Albums with a Basic account. If you are a Plus member, you can create as many albums as you wish. Learn more about Vimeo Plus!

Can I create a private Album?

You sure can! Private Albums allow you to share multiple private videos all at once! Click the 'Settings' button on your album page and choose to password protect it. From then on, all these videos will now fall under the password protection of that album and you can securely share it with your friends and family.

How do I share an Album?

Go to the Album you wish to share under 'My Albums' in the top navigation bar. On the 'Your Albums' page, click the Album you wish to share. Once you are on the Album page, lick the 'Share' button located to the right side of the page and follow the instructions.

Can I arrange the order of videos in my Album?

Go to your Album page and click the 'Settings' button. From there choose the tab labeled 'Arrange' and follow the instructions.

How do I change the thumbnail cover of my Album?

Go to your Album page and click the 'Settings' button. From there choose the tab labeled 'Thumbnail' and follow the instructions.

Can I publish an Album as a playlist?

You can use any of your Albums as a playlist by making it into a widget and embedding it on your site. To create a playlist widget, go to the 'Make Widgets' link under 'Tools' in the top navigation bar. Select the 'Hubnut' widget and select the Album you would like to use to populate your widget with under 'Choose your video stream' and then grab the embed code and embed it on your site. You may also use the 'Hubnut' format in any of your Albums' view modes using the drop down menu.

What is a Vimeo Channel?

Vimeo Channels are a simple and beautiful way to showcase videos. Create a Channel to give your viewers a slick destination to watch your videos, or other videos you find on Vimeo. Other people can subscribe to your Channel and the videos you add will show up in their inbox. Check out Channels.

How do I create a Channel?

Visit the Channels homepage and then click the 'Create a Channel' button at the top of the page.

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Can I create more than one Channel?

Users with Basic accounts may create one Channel only. If you're a Vimeo Plus member, you can have as many Channels as you wish. Learn more about Vimeo Plus!

How do I get people to subscribe to my Channel?

You can let your friends know about your Channel by inviting people to subscribe. Use the 'Share' button on your Channel page and enter the email addresses of your friends or user names on Vimeo.

How do I add videos to a Channel?

When you find a video you'd like to have in your Channel, click the 'Add' tab to the right of the video player and check the Channel you'd like to add the video to.

Can anyone add a video to a Channel?

Only moderators and Channel creators can add videos to a Channel. To add moderators to your Channel, click the 'Settings' button on your Channel page and follow the instructions in the 'Members' tab.

What is the difference between a Group and a Channel?

A Group is a mini-community within Vimeo that allows people to interact and share with each other. A Channel is user-curated destination to watch videos. The main different between the two is that a Group is intended for users to collaborate, share, and discuss videos with other members, while a Channel is intended as a destination to watch videos. We recommend exploring both features before deciding which is best for you. Explore Channels and Groups.

Can I change the name of my Channel?

Absolutely. To change the name of your channel, click the 'Settings' button on your Channel and change any information you wish. Make sure to click 'Update Settings' at the bottom of the page to save your new information.

How do I customize my Channel and make it look all snazzy?

To change the theme and logo of your Channel, click 'Settings' on your Channel page. From there click 'Theme and logo' on the menu and snazz away!

How do I find Channels I may want to Subscribe to?

You can search for Channels by using the search box at the top of your screen. We also recommend visiting the Channels homepage for featured Channels on Vimeo and links to categories of different Channels.

How do I unsubscribe from a Channel?

If you want to unsubscribe from a Channel go to that Channel and click the 'Unsubscribe' button.

How do I delete my Channel?

If you decide to delete your Channel, go to your Channel homepage and click 'Settings.' Then click the orange 'Delete Channel' button and follow the instructions.

Why can't I add videos to a Channel?

If you're trying to add a video to a Channel and it is not working, the owner of the video probably chose to disable that function for their video. If you think it's an absolute perfect fit for your Channel, you can always send the owner a nice email requesting they allow that video to be added to a Channel.

Can I create a custom URL for my Channel?

Yes. Click the 'Settings' button on your Channel and under the 'Details' tab on the menu to the left click 'Shortcut URL' and follow the instructions.

What if I add private videos to a Channel?

If you add a private video to a Channel, that video will become public in that Channel only. The private video will always retain its privacy outside of the channel, but adding it to a public Channel means you are giving permission for that video to be viewed in the Channel you add it to.

How does Channel Privacy work?

You can choose who can view your Channel by clicking the 'Settings' button and then 'Membership' in the menu of the left. You can select from the following privacy options:

• Everybody can see this channel - means everyone in the whole world can view your channel.
• Only moderators can see this Channel - means only the moderators you have added to your channel can view that channel
• Only moderators and the people I choose can see this Channel - means pretty much what it says.

Note: Setting your Channel privacy to anything other than "Everybody" will remove all current subscribers who are not moderators or people you have specifically chosen.

What is the difference between a Channel and my profile?

Your Channel is a place to collect and showcase videos you upload or see on Vimeo. Your profile is your home base. People will go to your profile to see what you look like, your bio, and any other information you feel like sharing about yourself.

Why do some Channels look different than others?

Vimeo lets you change the theme, layout, and logo of your Channel. To change yours, click the 'Settings' button on your Channel page and select 'Theme and Logo'.

What is the shout box?

The shout box is a way for other Vimeo users to send you a quick message that will show up on your Channel. Use the Shout Box to leave a nice comment, or to let someone know about a video that would be perfect for their Channel.

Where do I see the stats for my videos?

For individual video Stats, click on the video you're interested in and you'll see that particular video's stats below and to the right of the video.

Is there a place to see my total stats?

You can view your total weekly stats on your homepage.

What is considered a 'play'?

A 'play' is registered anytime someone pushes the play button on Vimeo or while that video is embedded.

What are referrers? Why are they useful?

Referrers tell you where your video is being viewed from. Each time your embedded video is loaded outside of Vimeo, that counts as a referral. Referrers do not measure plays, only video-player loads.

What is that graph on the homepage?

The graph on your homepage shows the trends for your videos within the past week. Green is plays, red is likes, and blue is for comments.

How do I tell which of my videos has the most likes, plays, and comments?

Select 'My Videos' from the top navigation bar. You can then sort your videos by the following options using the sort bar at the top of that page. Sort by:

• newest
• oldest
• most played
• most commented
• most liked
• alphabetical
• private

How often do the stats on my videos update?

Video Stats update several times an hour. If there is a discrepancy between some of the stats on different pages, just wait a little while and they should catch up.

How accurate are stats?

Pretty darn good. On occasion there might be a reporting delay, but don't fret, we're always keeping careful records and we assure you that our stats are accurate.

How do I report abuse?

To report a video that your believe violates our Terms and Conditions, please use the 'flag this video' link underneath the video in question. To report a user, please email abuse@vimeo.com with your complaint. Please provide as much relevant information as possible.

How do I report a spammer?

Please let us know via the General Discussion forum. We maintain a dedicated thread titled 'Reporting Spam'. We want Vimeo to be a fun place for everyone so let us know quickly and we'll remove the offending user form the site. Help us keep Vimeo spam free!

How do I block a user?

This is not a feature that Vimeo currently offers. However, if you feel that a user is behaving in an inappropriate manner, please let a staff member know and we will address the situation or email abuse@vimeo.com

Another user is annoying me, what should I do?

Most of time negative behavior online goes away if ignored. But if you can't ignore it, try to open a civil dialog with the user. If that method doesn't work, let a Staff member know and we'll try to resolve the matter as quickly as we can.

I keep receiving messages or shared videos from users I don't know, how do I stop that from happening?

Please send that user a message asking them nicely to refrain from sharing videos or sending messages to you. If they continue to send share or send messages to you, please contact the Support Staff at abuse@vimeo.com

How do I add a contact?

To add a contact visit a users' profile page and click the 'Add Contact' happy face.

Can I import contacts from Gmail and Yahoo! Mail?

Absolutely! Head over to the special page we built just for this purpose.

Vimeo will never store your Gmail or Yahoo! Mail login information. We only use it temporarily to import your contacts. Learn more on the import page.

What happens when I add someone as a contact?

When you add a contact, Vimeo automatically subscribes you to their videos, and the videos they like so you will see them in your inbox.

What is the difference between adding a contact and subscribing to someone's videos?

Adding someone as a contact let's them know you are a fan of their videos. Subscribing to someone's videos will make their videos show up in your inbox. You can subscribe to someone's videos without making them a contact or can also make someone a contact without subscribing to their videos. However, most people do both!

Can I add anyone as a contact?

You can add anyone as a contact.

Is it okay to add people as contacts if I don't know them?

Sure. Ask yourself this questions: Do I want to watch this users' videos? If so, then make them a contact and maybe leave them a message telling them what you think of their videos. Remember, adding contacts can be a way to bookmark the people you like on Vimeo, as well as keep up to date on the videos they upload and the videos they like. Adding thousands of contacts does not mean that those users will see your video, it just means you will see theirs! Also, adding over 1000 contacts can often lead to slow loading times on your homepage and subscription pages because Vimeo has to load tons of your contacts' data!

Can I block someone from adding me as a contact?

No, anyone can add anyone as a contact. If someone gives you trouble or if you are worried about someone who has added you, please alert our Support Staff at abuse@vimeo.com

Why should I add people as contacts?

It's a social sign of goodwill and shows them you are a fan of his or her videos. Your contacts will also be the first people to show up when you want to use sharing features.

Is there a limit on the number of contacts I can have?

You are limited to adding 1,000 contacts. This is to ensure optimal site performance. Choose wisely!

What if I don't want to be someone's contact?

There is currently no way to block users from adding you as a contact.

If I remove someone from my contacts are they notified?

No, there is no notification when someone decides to remove a contact.

What is a 'like'?

A 'like' is quick and friendly way to let a video creator know that you appreciate or like his or her video.

How do I like a video?

Just hover the cursor over the video player screen, and click the heart icon in the top right corner. A large heart with fade in and out very quickly signifying that your 'like' has been registered. It's as simple as that.

How do I unlike a video?

Click on the heart logo in the top right hand corner of the video again and your 'like' will be undone.

Where can I see all the videos I have liked?

Go to 'Me' in the top navigation bar, then click 'My Likes'. There you can view every video you have ever 'liked' on Vimeo.

What is the point of liking a video?

'Liking' a video is simple way to let other users know that you enjoy their videos. Once you look around Vimeo, you'll quickly start to find videos that you enjoy. By 'liking' a video you are helping to promote content to your contacts and subscribers as well as giving that video a creator a nice feeling. 'Liking' a video will also store that video in 'Your Likes' section so you can view them later.

Can I 'like' my own videos?

Sorry, you can't 'like' your own videos, but we guarantee that if you spread some likes around Vimeo, they will come back to you. Its all about the love.

What is a widget?

Widgets make it easy to publish or watch Vimeo videos on other web sites.

What the heck is a Hubnut?

The Hubnut provides a TV-style viewing experience. Use it to publish all of your videos on sites like MySpace or other blog sites all at once. You can also use it to watch your Vimeo subscriptions on other sites like Netvibes. Hubnuts can be made from your videos, subscriptions, channels, albums, groups, or likes.

How do I use the Hubnut?

Go to vimeo.com/widget and click on the Hubnut widget, then follow the instructions to customize your Hubnut.

Can I change the size of the Hubnut?

Yes, to customize your Hubnut, visit vimeo.com/widget then choose 'Hubnut' from the menu, and customize the size and other options from there. Then grab the embed code and you're all set!

What is the Badge?

The Badge creates a fun, visual montage of your newest videos for you to post on other sites. Choose the number of videos to be displayed and the dimensions that best fit with your personal style and use the embed code that we provide to post it on other sites like your personal website or blog. We do the rest.

Do you have an alternate uploader?

Yes we do. If you have problems uploading from our regular upload page, you should try vimeo.com/upload/video/basic

Can I add information while the video is uploading?

Yes, you may add tags, title, and description while the video is uploading. You can also add the people who appear in the video or helped you make it to the credits, as well as add that video to any of you Channels or Groups. Be sure to save your changes!

My upload stopped or got stuck at a certain percentage. Why can't I upload to Vimeo?

Make sure your connection to the Internet is rock solid. Try not to have too much going on in other tabs or browsers as long files tend to get hung up if there is too much other activity. Please turn off any virus protection or ad block, or energy saving settings! If you still have trouble, make sure you are running the latest version of your Flash Player - vimeo.com/help/flash

Then go to your video file. Make sure your video is exported to these settings: vimeo.com/help/compression The closer you are to those settings, the more easily your source file will upload to Vimeo.

My video progress bar jumped to 99% or 100% right away, but my video didn't upload. What do I do?

Try the basic uploader and make sure the file name doesn't have any spaces or symbols in it. If you still have trouble, make sure you are running the latest version of your Flash Player. Download the latest version of Flash here: http://get.adobe.com/flashplayer/

I am having trouble uploading a video, what should I do?

Make sure you're exporting your video to our recommended settings and try uploading again using the new settings. Also, make sure you have the latest version of your web browser and flash player.

Do I need Flash to upload a video?

Yes, we recommend using the latest version of Flash to upload and watch videos on Vimeo. To check what version of Flash player you have and to upgrade, click here- Flash version checker

I am uploading an HD video, do I need to do anything special?

Yes, please be sure to export your HD video to 1280x720 and use square pixels. View our recommended compression settings for more information.

Why is my video taking so long to upload?

There could be a number of reasons. Be sure you're exporting your video to our recommended compression settings , and close any other programs on your computer that might be interfering with your upload.

What types of video files does Vimeo allow?

Acceptable video formats include asf, asx, avi, divx, dv, dvx, m4v, mov, mp4, mpeg, mpg, qt, wmv, 3g2, 3gp, 3ivx and 3vx. For best results, try to encode videos using our recommended compression settings.

Can I upload a file through my mobile phone or email?

Yes, go to your upload page and look for your special email address. Video files sent to that email address will show up on 'Your videos' page.

I uploaded my video but the audio is out of sync, how do i fix that?

Read over our recommended compression settings, reexport your video and try again. If you video is over 30 minutes, we recommend breaking your video into multiple clips on your video timeline before exporting your video in order for your video to have multiple references to the audio track.

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I uploaded a 16:9 (widescreen) video but Vimeo squished it to 4:3, what gives?

Vimeo uses square pixels when converting your video. You will need to export your videos with square pixels and manually set your aspect ratio to 853x480 for widescreen DV, or 1280x720 for high definition. Read our recommended compression settings for more information.

Can I upload a video with any aspect ratio I want?

Vimeo does its best to accommodate any aspect ratio that you upload and we will never letterbox your video. However, there is no guarantee your video will look correct or play properly if you upload a crazy aspect ratio.

Can I upload more than one video at a time?

No, you may only upload one video at a time.

Can I upload any kind of video I want?

Vimeo is for personal, non-commercial use. Please only upload videos you created yourself! Unlike some other video sites, we enforce this policy very strictly. Read our Uploading Guidelines.

I have the largest collection of Simpsons videos on the planet, can I upload them all to Vimeo?

We cannot repeat this often enough: only upload videos you create yourself! Unlike some other video sites, we enforce this policy very strictly. For more uploading rules, please read our Guidelines.

Why are the Community Guidelines so strict?

We want Vimeo to be a healthy, positive environment for people to share their videos. Please show respect for your fellow users and follow our Community Guidelines.

My video failed during the upload process, what do I do now?

Read over our recommended compression settings and try again. Be sure you're following those as closely as possible. Then check to be sure you're running the latest version of Adobe's Flash player - http://get.adobe.com/flashplayer . Once you've done these things, try your upload again.

My video says "Problem loading video"

Sometimes you will see this message when Vimeo is having server trouble. If your video does not work properly after an hour or so, please look through our forums to see if there is a current Known Issue or Bug that we are aware of and post your problem there.

My video has a bunch of horizontal lines in it after it finished uploading, how do i fix that?

When exporting your video, be sure to chose the option to deinterlace. That will get rid of those pesky lines.

My video is in a Holding Pattern

The "holding pattern" means that your videos failed during the conversion process and we are going to try it again later. If you don't want to wait, you can buy Plus. Plus members get their videos pushed to the front of the line! Learn more about Vimeo Plus.

Vimeo doesn't recognize my file extension, but it is one of the file formats accepted. What can I do?

Acceptable video formats include asf, asx, avi, divx, dv, dvx, m4v, mov, mp4, mpeg, mpg, qt, wmv, 3g2, 3gp, 3ivx and 3vx. For best results, try to encode videos using our recommended compression settings.

Why does my video have no sound? Why does the sound cut out on my video?

If you're having audio problems, you will most likely need to export your video with our recommended compression settings.

What happens if I upload a video without editing any information?

If you do not edit any of your information, your video will be made private. Your video will also show up as "Untitled" with no description or tags. You should definitely edit these so people can more easily find your video. To edit these settings, go to the video page and click 'Settings.' From there you can edit the title, tags, and description.

What happened to my fade to black?

Occasionally issues with black or blank frames being dropped or lost can crop up. This is because editing programs tend to drop the frame rate in clip portions that are black to 1FPS, which can be then be interpreted as blank by the Vimeo system, this can cause sync issues. An easy fix is to insert a "slug" (also known as a black shape or image) to keep the frame rate normal in the editor, therefore keeping your videos and our machines happy!

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Why am I getting an error saying my file is too small to upload?

Videos have to be at least 200KB in size to be valid. This is because many people accidentally create "reference movies" when trying to export from QuickTime and other video editing programs. Reference files don't contain any actual video, just links to the files. When exporting from QuickTime, always choose the "save as self-contained" option.

What is HD?

HD stands for “high definition”, which is the highest quality form of video available today. HD video is richer, clearer, and more life-like than standard TV and even DVDs. It’s a major leap in technology that doesn’t take an expert to appreciate.

Is it the same as HDTV?

HDTV is one of the first major applications of high definition video. Because HD requires so much more data than regular TV, engineers devised a way to broadcast TV signals as compressed digital information rather than directly over analog waves. They defined two video formats for HDTV called 720p and 1080i, which refer to the number of horizontal lines used to produce the image.

Is Vimeo HD the same as HDTV?

Vimeo presents HD in the 720p format, exactly the same resolution (1280×720) used by major broadcast networks like ABC, FOX, and many cable & satellite providers.

How can I start watching Vimeo videos in HD right now?

Visit the Vimeo HD Channel and watch any of the clips in full screen mode, you'll see why HD is amazing.

But wait, it can't really be HD… can it?

Yes! It’s real, true, actual high definition. No tricks! Some other sites (we won’t name names) and even a few major media producers have been offering low resolution video as “HD” just because it’s slightly higher than the quality typically seen on video sharing web sites, hoping you won’t notice. Don’t be fooled, Vimeo HD is true 1280×720, up to 30fps in MP4 media format.

Can I upload in HD right now?

Yes. To take advantage of HD, all you have to do is upload a clip that’s 1280×720 resolution or better. Our servers will make a standard quality version first, then a little later your clip will appear in HD.

Can you recommend some encoding settings for HD?

Yes. Basic account members enjoy a weekly quota of 500MB, so it’s a good idea to compress your video down from phenomenally high quality to just amazingly high quality.

We recommend using the H.264 codec at size 1280×720, bit rate 3000-5000 kbits/sec (optimized for “download”), key frame every 30 frames (frame reordering on), using whatever frame rate you shot in.

For sound, use AAC at 128kbps in stereo.

Should I deinterlace before I upload?

It's almost always a good idea. If you're outputting 1080i, deinterlace and resize to 1280×720 before you upload. In many cases if your final outcome is a progressive medium (web, LCD TVs, HD-DVD, etc.) you might be better off deinterlacing before you even start editing.

Why is my video only 640×368?

HD video is so big that it can’t fit in the width of a regular web page, so we show it at half size. To see the whole image, go into full screen mode by clicking the full screen button in the lower right of the player. The native size of Vimeo HD files is 1280×720.

What happens when I upload my HDV and AVCHD videos in 1440x1080?

Vimeo converts all HDV and AVCHD videos shot at 1440x1080 (aspect ratio 1.3333) to its correct and intended playback of 1280x720 (pixel aspect ratio 1.0000). What that means in English, is that 1440x1080 videos are shot in anamorphic (wide) standards instead of 16:9, and previously those videos would appear squished upon conversion to Vimeo. This change will affect anyone uploading their videos in letterbox 1440x1080, so we recommend not to letterbox videos at that aspect ratio.

What happens if I upload 1920 x 1080 footage, will Vimeo accept it?

Vimeo will accept this footage and display it at 1280x720 resolution. However for better image quality we suggest resizing your video to 1280x720 prior to uploading.

Can I watch HD in native 1280×720 with no scaling?

Yes, click the full screen button in the lower right corner of the player, then click the button right above it 'scaling off' to toggle scaling. Your preference will be saved for all HD videos you watch.

Do I need any special software to watch HD?

Nope, all you need is the current version of the Adobe Flash pluggin, which you probably already have. If you're not sure you can check by clicking here: get.adobe.com/flashplayer/

Do I need a fast computer for HD?

We’ve found that most computers made in the last three or four years (running either Mac OS X or Windows) are fast enough to play butter-smooth HD. In some cases, you may realize a major performance gain by quitting unused programs and closing extra browser windows. Our player is designed to degrade the video quality gracefully if it detects that it’s dropping frames.

Do I need a fast internet connection for HD videos?

Most residential cable and DSL connections should be more than adequate. If HD feels slow to load, trying turning off any background downloads or peer-to-peer sharing applications. Or push the play button in the player and then pause to let the video buffer before viewing.

Is my monitor capable of showing HD?

All modern computer monitors are similar in resolution to HD, if not better. Your computer is a sleeping HD beast, Vimeo will rouse it from its slumber.

Will Vimeo HD work with my HDTV?

Absolutely. If you can connect your computer to your HDTV (for example, using an inexpensive DVI to HDMI adapter) Vimeo will look gorgeous in full screen, comparable with broadcast digital TV.

My HD video did not convert to an HD version on Vimeo, what should I do?

Vimeo allows Basic members to upload one HD video per week, so if you upload two HD videos within the same week, only the first will show in HD, the other will appear in SD.

If an unusual amount of time has passed, and the HD version is still not up, make sure you are using our recommended compression settings and try again. Please be advised that in order to receive the HD treatment, your HD video needs to be greater than 4:3 aspect ratio and at least 1280 pixels wide.

I just have a point and shoot pocket camera, can I still upload HD videos?/ Do I need a special camera to upload HD?

Point and shoot cameras that can take video in 1280x720 resolution are becoming more common these days. Check the specifications on your camera for details.

Other sites have HD video and it's free, why should I use Vimeo?

Because Vimeo is the awesomest!

These days HD is becoming more and more common. What sets Vimeo apart from all the other sharing services is our amazing features for your videos and our wonderful community. You're not going to find a bunch of TV clips or video ads on Vimeo, but you will find creative videos and friendly people that you won't find anywhere else. Add to that an uncluttered design, tons of privacy options, great embedding features, amazing Channels and Groups for all sorts of interests, and friendly staff members who you can actually communicate with, why not join Vimeo?

I have concerns about something I've seen on the site. What can I do?

If you are signed in, and you encounter a video that you are concerned about, or think does not follow our Community Guidelines, use the 'flag this video' link located in the lower right side under any video. Choose from the options that best fit your reason from flagging the video. Flagging a video will bring it to the attention of our Support Staff and we will review it.

I have a great idea for a feature! How can I suggest it?

We love new ideas! To suggest a feature to the Staff, post a thread in Feature Requests in our forums and tell us all about it. Make sure to search the forum before posting your idea in case there is already discussion on your idea.

What considerations have been given to copyright?

To avoid having people use your video without your knowledge, disable the 'allow this video for download' option in the general settings of any of your videos. Formal DMCA take down requests should be sent to rights@vimeo.com. The required information is listed here.

I've found my videos on someone else's website and don't want them there, what do I do?

We recommend contacting the site administrator and asking them nicely to remove your videos. Another option is to make your videos private using any of the privacy settings. Or if you want total control, you can choose which specific sites can embed your video, a tool available with Vimeo Plus.

What is the Vimeo API and what can I do with it?

The Vimeo API, or Application Programming Interface, is a way for developers to gain access to certain parts of the Vimeo website in order to create application using data from Vimeo. The Simple API is a very simple interface to access lots of data from Vimeo. You can get data via JSON, XML, and serialized PHP. You do not need a Developer API Key to use the Simple API.

The Advanced APIis more complicated than the Simple API, but you can get a lot more data from it. You will need a Developer API Key to use the Advanced API. If you want to test out the Advanced API, head over to the Sandbox.

Full documentation on the Advanced API

To discuss or ask questions regarding the Vimeo API, visit the API Forum.

Can I have HTML in my posts on Vimeo?

Please refrain from using HTML where posted as it can interfere with our site. Thanks!

What are the system requirements to use Vimeo?

Vimeo requires a fairly fast internet connection and computer to load and view videos. Any computer made within the last three years should work fine on Vimeo, but there will always be times when you may experience difficulties loading and playing videos.

The site is acting weird! Things aren't doing what they are supposed to be doing. What gives??

If something doesn't work, Try again! Sometimes the best way to fix a problem is to try it again. If your problem doesn’t work after multiple attempts, try holding down the shift button on your keyboard and pushing the reload button on your browser. This method resets the cache in your browser which will often clear up any problems. If this method still doesn’t work, quit your browser and reopen it and try again. You may also try signing out of your Vimeo account and signing back in. If the problem still persists, try looking in the forums for answers.

Help! My videos say they are temporarily unavailable. Where did they go?

Don't worry, they are still there! This message just means that Vimeo may be having some technical difficulties and and you video should be fine soon. If you receive this message for longer then a few hours, try clearing your browser cache (shift+refresh) and try the video again. If it still occurs, try searching the forums for users who may have similar problems.

You've asked me to clear cache on a page or the browser, how do I do that?

To clear cache in your browser hold done the shift page and reload the page. This method resets the information about that page stored in your browser.

I'm having trouble logging in to Vimeo. Help me!

If you are having trouble logging in to the site, please make sure you are using the correct email address and password. If you still have trouble, please send an email clearly explaining your issue to our Support Staff at help@vimeo.com

I really need to talk to someone, who can I contact for help?

If you need immediate assistance, please contact our Support Staff at help@vimeo.com . If you have questions regarding use of the site or are experiencing a problem, please search this FAQ for your answer or try searching for your question or issue in the forums.

I have a question that was not answered in this FAQ. What should I do?

If you have a question that was not answered here, please look for the answer in our forums.

What is my inbox? Why do videos show up there?

Your inbox is where you see videos you are subscribed to. Anytime you subscribe to a users' videos or likes, they will show up in your inbox. Similarly, when you subscribe to a Channel or join a Group, videos added to those will show in your inbox when they are updated. We automatically subscribe you to the Staff Picks so you can see some awesome videos everyday, but you can always unsubscribe.

How do I discover more videos I might like?

Lots of places! First you can start on the Discover Tab. The Discover Tab highlights the most 'liked' videos from the week.

Explore Channel to find videos curated around certain themes that might interest you. If you find Channels that look cool, subscribe to them and those videos will show up in your inbox whenever they are updated. Explore Channels!

Groups are also a great place to explore videos. Groups are communities within Vimeo that you can join and share videos with. There are TONS of Groups on Vimeo and we encourage you to join Groups to meet new people and find the great videos people create for that Group. Joining a Group also means any video added to that group will show up in our inbox so you can always see what gets added! Explore Groups!

As soon as you find videos that you like, we encourage you to explore the rest of that users' videos to see if you want to make them a contact. Adding someone as a contact automatically subscribes you to his or her videos and the videos he or she 'likes', which will show up in your inbox.

The Activity tab on your homepage is also another great way to discover videos that people are liking and commenting on right now. You can sort that activity by all users or your contacts only, to see what everyone is watching.

Vimeo Toys is a real-time visualizations of activity going on on the site right now. Its a really cool way to see what hot on Vimeo and what people are talking about.

We recommend exploring the site and you'll find even more great ways to find videos you will enjoy!

My video isn't showing up when I search for it?

The best way to have your video show up in search is to tag it appropriately in your videos' settings. If it still doesn't show up, try adding more information in your description.

How can I get my video in the Staff Picks or the HD Channel?

The best way to have your videos chosen for Staff Picks or the HD Channel is to make good videos! Then, post a link to your video in the shoutbox of either of those channels and the staff will try to watch them. Please DO NOT send messages to staff members asking them to watch your videos, that does not work well.

How do I stay current with news about Vimeo?

The best way to stay current with Vimeo is to read our Blog! Not only is it thrilling literary masterpiece, its also where we update the community with news about Vimeo. Subscribe to it via an RSS reader on the Blog page.

What is the Vimeo Desktop Uploader?

The Vimeo Desktop Uploader is a program that allows you to upload your videos to Vimeo without even visiting the Vimeo website. The Desktop Uploader allows you to upload multiple videos at a time, as well as pause and resume uploads. You can also add titles, tags, and descriptions right within the Desktop Uploader. If you have had troubles with uploading in different Internet browsers before, or have many videos to upload, the Desktop Uploader is right up your alley.

Where can I download the Vimeo Desktop Uploader?

Go to vimeo.com/desktopuploader to download. Before you download, please read and agree to the Vimeo Uploader End User License Agreement and then click the 'Download Now' button to download the App. Please be advised that The Desktop Uploader requires the Adobe Air software, which we will install automatically if you do not currently have the software.

How do I install the Vimeo Desktop Uploader?

1. Check the Adobe minimum requirements Adobe minimum requirements to make sure you can run the application. OS X, Windows, and Linux are all supported.
2. Click "Download Now," to start downloading the application. This download is subject to the End User License Agreement.
3. The Application Installer will start and ask you if you want to open or save the file. Choose "open". The installer will perform a limited scan of your system to determine whether the necessary Adobe software is present; if not, such software will be installed automatically as part of the install process.
4. You'll be asked if you're sure you want to install. Of course you are! Click "Install".
5. Now choose the spot where you want the app to live. Click "Continue".
6. The first time you open the Desktop Uploader, it will guide you through the process of authorizing the application.
7. You're all set! Drag videos to the Uploader, edit their information, click Upload, and get your Vimeo on.

How do I upload videos with the Desktop Uploader?

Select. drag, and drop your video files into the upload box, or click on the 'Add files' button underneath the box.

Can you pause and resume uploads in the Desktop Uploader?

Yes, just select the file to pause, and click the 'Pause' button at the bottom of the window. To resume the upload at any time, click the 'Resume' button and start where you left off!

Can I upload more than one video at a time with the Desktop Uploader?

You betcha! You can upload multiple videos at a time, as many videos as your weekly upload quota allows. Once you reach your quota, you will be alerted, and will either need to wait until your quota resets, or buy Vimeo Plus!

The Desktop Uploader shut down on me! What happens to my uploading videos?

Videos that you are uploading will continue where they last left off after you restart the Uploader.

I am having trouble installing the Desktop Uploader. What do I do?

1. Download & install Adobe Air here: http://get.adobe.com/air/
2. Download & install the Desktop Uploader here: http://vimeo.com/assets/air/desktopuploader/VimeoUploader.air
3. If you are still having trouble, please contact us.

So this is it? There aren't a lot of features here.

The Desktop Uploader was released as soon as possible to help those
users who were having problems with browser-based uploading or who
wanted to upload batches of videos. If you weren't having uploading
issues, congratulations to you!

Development on this application is far from over, and we will be
adding advanced privacy settings, the ability to assign videos to
Channels and Groups, and lots of other good stuff that you can do with
the browser-based uploader. Stay tuned!