Karl Smith UX EUX CX

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Edinburgh & London

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I work with directors, stakeholders and customers of multi-national enterprises across all verticals and technology stacks whose focus is on new concepts and capabilities that drive customer engagement, interaction and retention. These are underwritten with tailored blue sky work and project planning fitting to tight timescales, strategically correct, fully featured, useable, governable, scalable, efficient, end to end processes, applications, integrations and software systems.

I am a Global Director of Customer Experience and UCD Disruptive Innovation Consultancy.

I am also involved in user experience and UCD as a Founding Director or UCD UK, a Fellow of the British Computer Society and a member of ELITE a leadership group for technology.

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