Hi, I'm a contact center and relationship management enthusiast, living in Rotterdam. My sport is organizing, coaching and improvement of call, contact and customer carecenters in order to get more value from the relationships between clients and their customers. With the maximization of team performance adding to the strengthening of these relationships and ultimately grow profitability.
I G+, as far as I can tell right now, semi-regularly about things that interest me and which I think it's worth for the world to know. I blog on keesdejongblog.nl, subscribe to my RSS feed or receive my posts by email. For fragments of brain activity, sometimes thoughtless and unwise, sometimes extremely useful and informative, you can follow me via Twitter.
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