Mike Wittenstein is a global speaker, practicing customer experience designer, and consultant.
For over 20 years, he has been helping businesses navigate big changes with results that show on the bottom line. But, the focus isn’t on the balance sheet. The focus is shifted to the human element, which ultimately creates value for the customer, the employees and the shareholders.
Mike discovered how to hit that ‘triple bottom line’ as IBM’s eVisionary where he launched their first Customer Experience Practice. Since then, he has developed a commercial-grade toolset that reliably replicates breakthrough results. Mike’s firm, Storyminers, helps clients learn and apply the tools.
Mike’s storytelling style is collaborative, engaging, and practical. He supports vivid real-world examples with behind-the-scenes details so that people can put what they learn to use right away.
Sometimes, timing, geography, or project economics dictate a webinar. Mike really knows how to connect with people whether they are in the same room or on the other side of the planet.