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  1. TFT13: Saurabh Dubey - Outside the Box of IT, It's Everywhere...

    59:36

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    Try MyIT and see how you can transform the IT experience: http://bmc.com/TFT13 A woman is found dead in a closed room, with a broken window. CSU team walks - can we break down the service they…

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    • TFT13: Nathan McNeill - Securing Remote Support

      45:01

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      Try MyIT and see how you can transform the IT experience: http://bmc.com/TFT13 Synopsis: You probably use remote support on your service desk. In fact, you probably use more than one remote support…

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      • TFT13: Matthew Hooper - Stop Servicing, Start Engaging

        52:23

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        Try MyIT and see how you can transform the IT experience: http://bmc.com/TFT13 Ever wonder why your IT organization is being treated like a vendor, a third party, or an outside contractor... Probably…

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        • TFT13: Shane Carlson - Augmented Human, Your Cellphone Thinks You're an Asshole

          55:00

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          Try MyIT and see how you can transform the IT experience: http://bmc.com/TFT13 Your cell phone thinks you're an @$$-hole: (The importance of Human BE-ing in your digital personas). Trust…

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          • TFT13: Matt Beran - Freedom, How Your Culture Directly Impacts Your Ability to Deliver

            42:04

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            Try MyIT and see how you can transform the IT experience: bmc.com/TFT13 There is no way that your technology department can keep up with every new technology and tool that is released, in development,…

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            • TFT13: Ian Clayton - Building a Service Catalog from the Outside-In

              37:47

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              Try MyIT and see how you can transform the IT experience: http://bmc.com/TFT13 Following hotly in the footsteps of the CMDB we are now to believe the service catalog is the 'must have'…

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              • TFT13: Chris Dancy - Existence as a Platform, Quantified Self Meets the Internet of Things

                52:15

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                Try MyIT and see how you can transform the IT experience: http://bmc.com/TFT13 Chris will take us on a rollercoaster journey to our IT service future building on last year's conference keynote...which…

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                • TFT13: Antonio Valle - Buceando en, Standard+Case (Diving in, Standard+Case

                  55:47

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                  Try MyIT and see how you can transform the IT experience: http://bmc.com/TFT13 BUCEANDO EN STANDARD+CASE En la pasada edicion del TFT12, Rob England presentó su trabajo sobre Standard+Case,…

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                  • TFT13: Rob England - Standard+Case, The Future of ITSM

                    46:29

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                    Try MyIT and see how you can transform the IT experience: http://bmc.com/TFT13 The latest developments in this exciting new approach to categorising and resolving any sort of activity "tickets",…

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                    • TFT13: Robert Sieber - The practical side of Configuration Management

                      40:29

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                      Try MyIT and see how you can transform the IT experience: http://bmc.com/TFT13 Differentiating between what is important and what is urgent is challenging. It could only be resolved while focusing…

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                      • TFT13: Barclay Rae - 7 Steps to ITSM Goodness

                        50:04

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                        Try MyIT and see how you can transform the IT experience: http://bmc.com/TFT13 Continuing the ITSMGoodness theme of practical simple guidance. Barclay Rae goes through 7-simple steps that all practitioners…

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                        • TFT13: Daniel Billing - Small Room, Lots of Space

                          51:01

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                          Try MyIT and see how you can transform the IT experience: http://bmc.com/TFT13 The key to a more efficient and reliable service delivery is spelled automation. The advantages are many, it not only…

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