1. Why is Culture So Important to Service?

    02:49

    from Michael Saletta / Added

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    Full customer service is about more than being polite - it's about making an emotional connection with the customer. The only way to ensure that your business is emotionally connecting with your customers…

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    • The Importance of Feedback and Coaching

      03:01

      from Michael Saletta / Added

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      How does feedback work in your organization? Without feedback a company cannot manage to move forward because nobody has been coached for growth. The giving and receiving of feedback must be learned…

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      • Why is Mission So Important to a Company?

        02:56

        from Michael Saletta / Added

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        Why does having a mission matter? Is a mission different than a mission statement? Yes! A mission statement may be written on the wall. A mission really is a core purpose behind your business. A mission…

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        • What Does it Mean to be Internally Aligned?

          02:54

          from Michael Saletta / Added

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          Being internally aligned means that everyone in the business from the executive level to the front line workers are moving in the same direction. Companies that lack internal alignment suffer because…

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          • Interrogate Business Blog Introduction from Saletta Leadership

            03:04

            from Michael Saletta / Added

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            Thank you for taking the time to learn more about my passion for business and performance. As a consultant, trainer, and speaker, my businesses have impacted over 10,000 companies from around the…

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