1. #CX2014: Mouse found in bread brings PR disaster

    07:02

    from Lyonsdown / Added

    8 Plays / / 0 Comments

    What do you do with a PR disaster? Finding a mouse in some bread is as bad as it could get. Reputation harm, stock prices plummet, it's all over social media... but what's next? This comedy sketch…

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    • #CX2014: How to run executions and still get the best feedback from customers?

      05:54

      from Lyonsdown / Added

      10 Plays / / 0 Comments

      Customer Focus 2014: How can you run an execution business and still get great feedback? What can be improved? A better axe is on the list..

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      • #CX2014: Customer service guy gets a massive beating

        03:51

        from Lyonsdown / Added

        9 Plays / / 0 Comments

        Customer Focus 2014: What is the best way to deal with customer complaints? Saying sorry isn't good enough in this comedy sketch, but Andrew Lloyd Webber tickets might be a bit over the top for…

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        • #CX2014: The most annoying customer service ever

          03:40

          from Lyonsdown / Added

          12 Plays / / 0 Comments

          Customer Focus 2014: What is the most annoying customer service ever? This comedy sketch takes a quick look, making fun of customer automated phone messages and call queues.

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          • #CX2014: How to find the brand champions among your customers

            23:08

            from Lyonsdown / Added

            8 Plays / / 0 Comments

            Customer Focus 2014: Rachel Lane, Director of EIS practice at Verint, talks about their research with IPSOS Mori, technology, social media and different channels in the customer service optimisation…

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            • #CX2014: How to turn ranting customers into raving, loyal champions of your brand

              24:13

              from Lyonsdown / Added

              33 Plays / / 0 Comments

              Customer Focus 2014: Mike McMaster, Client Services Director at Rant and Rave, talks about how to take action to reduce customer effort and create loyal fans. Feedback is about being immediate,…

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              • #CX2014: The magic map for finding your way to a successful business and raving customers

                17:05

                from Lyonsdown / Added

                4 Plays / / 0 Comments

                Customer Focus 2014: What's the best way to tap into an increasingly powerful message from your customers? Claire Sporton, VP for Customer Experience Management at Confirmit talked about customer…

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                • #CX2014: Innovation makes the difference between winners and losers

                  25:05

                  from Lyonsdown / Added

                  16 Plays / / 0 Comments

                  Innovation can be the driver of customer experience and value, says Heidi Yli-Ojanpera, Senior Manager at Accenture. The world we live in is driven by global movement, immersed in social media and…

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                  • Best Service Shop Garden Grove, CA | Oil Change Garden Grove, CA

                    00:16

                    from VW of Orange / Added

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                    http://www.vwoforange.com/ or call us at (714) 656-2713. Do you live in Garden Grove, CA? Are you looking for a new Volkswagen vehicle? Look no further than Volkswagen of Orange! Volkswagen of Orange…

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                    • Best Service Shop Irvine, CA | Oil Change Irvine, CA

                      00:16

                      from VW of Orange / Added

                      3 Plays / / 0 Comments

                      http://www.vwoforange.com/ or call us at (714) 656-2713. Do you live in Irvine, CA? Are you looking for a new Volkswagen vehicle? Look no further than Volkswagen of Orange! Volkswagen of Orange is…

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