1. An overview of the Quality Improvement Fellowship Programme

    15:31

    from The King's Fund / Added

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    Simon Gregory, David Sexby and Gemma Holland explain more about the Quality Improvement Fellowship Programme, supported by Health Education East of England, which aims to develop the quality improvement…

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    • Paul Rice: a paperless NHS

      06:32

      from The King's Fund / Added

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      Paul Rice, Head of Technology Strategy at NHS England, looks at the benefits of integrated digital care records and at how a paperless NHS could be achieved.

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      • PFCC toolkit: select a care experience

        02:09

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        Every organisation will approach the selection of a Patient and Family-Centred Care experience in a slightly different way. Royal United Hospital Bath worked on the end-of-life care experience. Here…

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        • Michael West: collective leadership for culture change

          05:43

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          Michael West, Senior Fellow at The King's Fund, explains that to continually improve health and social care, we must design collective leadership into NHS strategy – encouraging the participation…

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          • Simon Stevens: leading culture change in the NHS

            05:25

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            Simon Stevens, Chief Executive, NHS England, highlights the need to lead culture change in the NHS by not only celebrating inspirational leaders, but ensuring they are drawn from a diverse talent…

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            • PFCC toolkit: connecting with patients and families

              04:41

              from The King's Fund / Added

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              The third step of a Patient and Family-Centred Care project involves understanding the position from which you are starting – the baseline – in order to know two things: what to improve and whether…

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              • PFCC toolkit: creating PFCC teams

                02:16

                from The King's Fund / Added

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                The key component of Patient and Family-Centred Care programmes is clear leadership, particularly that doctors are involved. The team must meet regularly and review its progress often. This video…

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                • PFCC toolkit: the goals of the programme

                  01:50

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                  In this step of the Patient and Family-Centred Care programme, staff draw up a collective vision of how the care experience should look in an ideal world, in order to compare this with reality. This…

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                  • PFCC toolkit: methods

                    02:03

                    from The King's Fund / Added

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                    This video explores a selection of techniques that our programme teams used in their Patient and Family-Centred Care projects to translate their ideas into manageable, achievable actions. You may…

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                    • PFCC toolkit: the future

                      01:28

                      from The King's Fund / Added

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                      The aim of your patient and family-centred care work should be for it to become the way of doing business, rather than a one-off project whose impact will not be sustained. This video shows how some…

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